Learn how to transform your customer experience

Develop the skills and strategies to launch and scale Fin to build perfect customer experiences.

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Launch it

Confidently deploy Fin and drive immediate value for your customers and your team with a setup that scales.

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Launch Fin

Configure Fin, test the experience, and achieve your first AI resolutions.

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Setting up your AI-first helpdesk

Learn how to set up Intercom with the right foundations to run an AI-first support operation from the start.

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Fundamentals for support managers

Lead a high-performing, AI-first team to hit aggressive automation targets.

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Fundamentals for support agents

Onboard your team to their agent experience.

All onboarding courses

Scale it

Go beyond initial deployment and work toward 80% automation rate and perfect customer experiences.

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Optimize Fin

Scale an existing Fin deployment to automate everything content alone can resolve, across every channel and audience.

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Expand Fin to email

Take Fin beyond chat, handle email the right way, and unlock a whole new layer of resolution.

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Build Fin Procedures

Connect Fin to your systems and transform your SOPs into Procedures that resolve your most complex queries.

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Fin for Sales

Learn how to set it up confidently to handle all types of sales conversations like your best SDR.

Featured videos

Use our extensive library of video and lesson content to quickly learn what you need to move forward.

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How Fin actually works

Your mental model for how Fin responds to customers and generates answers.

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Data Connectors for Procedures

Give Fin access to the data it needs to help your customers.

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Why content quality matters

How high content quality scales accuracy and trust.

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Build a basic Fin-first workflow

Deploy Fin on any support channel fast.

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