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[Klarna Bank AB logo] 
[Klarna Bank AB logo]These Klarna Mobile Subscription Terms (Terms) govern your purchase and use of the Klarna-branded mobile phone plans provided by Gigs, which are marketed as Klarna Mobile in the United Kingdom (the Services).
The Services consist of mobile phone plans provided by Gigs (Service Plans), as well support and such other services provided by (or on behalf of) Gigs as described in these Terms and the Gigs End User Agreement (Gigs End User Terms). Any services provided by Klarna which support or facilitate your payment for the Services are subject to separate terms and conditions (as between you and Klarna), and are not part of the Services provided by Gigs.
The Services are provided to you by Gigs UK Ltd. (company number 14566602) or such other Gigs group company designated to provide the Services in the UK (together, Gigs).
Klarna Technologies AB and/or its affiliates, (Klarna) acts solely as Gigs agent to market Klarna Mobile and facilitate sign-up and billing. Klarna also acts on behalf of Gigs to provide certain administrative and customer-facing assistance, such as plan activation, billing and support.
By completing a purchase of a Service Plan within the Klarna App (or such other Klarna channel the Services are made available), you enter into a contract for the Services directly with Gigs as the only counterparty, formed by these Terms together with the Gigs End User Terms and any other documents, terms or policies referenced or incorporated therein (collectively, the Agreement between you and Gigs).
For the avoidance of doubt (and as set out in the Gigs End User Terms), you expressly understand and acknowledge that all of the Services are provided to you exclusively by Gigs and not by Klarna. Klarna does not provide any of the Services and acts solely as agent on behalf of Gigs.
Please read these Terms carefully, together with the Gigs End User Terms, prior to purchasing a Service Plan to Klarna Mobile.
In these Terms, You means the consumer (or End User", as defined in the Gigs End User Terms) that is purchasing and using the Services.
The Klarna Mobile Service Plan provides a local UK phone number which is given to you through an eSIM.
Your eSIM is a digital SIM card provided by Gigs which you can download and install onto your device. Through your Service Plan eSIM purchased from Gigs, you can receive Gigs Services in the UK without needing a physical SIM card.
Your eSIM provides data, voice and text coverage through a local UK phone number.
Customers can purchase, download, activate, and manage their Service Plan directly through the Klarna App.
All steps for completing the purchase, activating the plan, and reviewing its features are clearly explained in the dedicated section of the Klarna App. To use or manage a Service Plan, you should open the Klarna App, navigate to the dedicated section of the App for Klarna Mobile, and follow the on-screen instructions.
To sign up for Klarna Mobile:
You must have a Klarna User Account in good standing.
You must have a compatible mobile device that supports eSIMs.
You must pass Klarna's standard checkout and verification process as a condition of being able to utilise a Klarna payment option (as further described in the separate terms and conditions made available by Klarna), which may include identity verification (KYC), creditworthiness, and fraud checks.
You confirm the information you provide is accurate and agree to promptly update it. Gigs may reject an order for a Service Plan or suspend the Services (and/or Klarna may refuse to allow you to utilise the relevant Klarna payment option) where KYC, eligibility, fraud or credit checks are not satisfied.
Klarna Mobile Service Plan subscriptions are offered by Gigs on a monthly basis.
Billing Timing: Your subscription will be billed based on the Klarna payment method selected during checkout.
Auto-Renewal: Your subscription will automatically renew every month unless cancelled before the renewal date. See Section 15 below for details.
Klarna will act as Gigs duly appointed billing agent for the purposes of collecting all fees and charges payable by you in connection with the Services. This means that, when you make a payment for your Service Plan or any related charges, you will be making that payment to Klarna in its capacity as Gigs authorised agent. Klarna is responsible for receiving and processing such payments on behalf of Gigs, and any payment made by you to Klarna in this context will be deemed to have been received by Gigs. For the avoidance of doubt, Klarnas role as billing agent is strictly limited to the collection and processing of payments on Gigs behalf, and does not extend to the provision of the mobile telecommunications Services themselves, which are provided exclusively by Gigs.
Pricing of the Service Plans is determined by Gigs. Pricing is inclusive of taxes and charges. The fee is payable at the time of purchase (even if the Service Plan is not due to activate until a later date) under the relevant payment/repayment terms of your preferred Klarna payment option. As a Klarna user, you have rights and obligations under separate terms and conditions made available by Klarna in respect of any Klarna payment option you choose.
When you purchase a Service Plan through the Klarna App (or where a Service Plan auto-renews), the fee for the Service Plan is payable to Gigs.
For the avoidance of doubt, Klarnas provision of such payment options does not extend to the provision of the mobile telecommunications Services under this Agreement, which are provided exclusively by Gigs.
If your payment method fails:
Your plan will be temporarily downgraded to a limited Service Plan (limited data, calls and SMS only).
Once your payment is processed, your original Service Plan will be reinstated.
If payment is not received within 21 days, you will lose connectivity and your subscription will be terminated by Gigs.
Subject to the subsequent paragraph, you may request to cancel your subscription from renewing at the end of your then current subscription period at any time prior to the next subscription period through the Klarna App or by contacting Klarna Customer Service. To cancel in the Klarna App, navigate to the dedicated section of the App for Klarna Mobile, and follow the steps to cancel your plan.
Provided you cancel at least 24 hours before your renewal date, you will not be rebilled during your next monthly billing cycle. If you cancel, your Service Plan will continue to be active until the end of your renewal date.
Cooling-off period: You can cancel the Services within fourteen (14) days after first purchasing your Klarna Mobile Service Plan. In such a case, Gigs will provide a full refund of pre-paid sums to you (facilitated by Klarna acting as Gigs payment agent), save that Gigs reserves the right to charge and withhold a pro-rata amount of any days of the Service used prior to cancellation, as well as any applicable switching fees.
Cancellation: No refunds are provided for cancellations made before the renewal date, except for cancellations made during the cooling-off period.
If your Klarna User Account is closed for any reason, your Klarna Mobile subscription may be cancelled at the end of your then current subscription period.
Except for a cancellation during the cooling-off period, you are eligible for a refund only if you are unable to install the eSIM due to a technical issue beyond your control. Contact Klarna Customer Service for assistance.
From time to time, Klarna may offer certain promotions, sign-up incentives, or special offers in connection with the Klarna Mobile Services (Promotions). Where such Promotions are made available, you acknowledge and agree that your participation in any Promotion will be subject to separate terms and conditions specific to that Promotion (Promotion Terms). These Promotion Terms will be made available to you at the time the relevant Promotion is offered and will govern your eligibility for, and participation in, the Promotion.
You can view the available plans, along with the details and cost of each plan, in the dedicated Klarna Mobile section of the Klarna App.
Klarna Mobile plans cannot be upgraded or downgraded once selected. To upgrade or downgrade your plan, you must cancel your current subscription plan and start a new one.
Roaming data is available for these destinations here. You may also refer to the Klarna App and the Gigs End User Terms (including your Contract Summary) for the complete list of supported countries.
You agree to use Klarna Mobile in accordance with the Gigs Acceptable Use Policy (incorporated into the Gigs End User Terms by reference).
Gigs may terminate your subscription if you violate these Terms, the Gigs End User Terms, the Gigs Acceptable Use Policy or fail to pay your subscription fee when due.
Without limiting the foregoing, you agree to use the services in compliance with all applicable laws and regulations, including data protection and privacy laws, rules on electronic communications and marketing, and restrictions on unlawful, harmful, or abusive content. You must also follow the acceptable use policies of Gigs, network providers, and any relevant third parties.
To port an existing number to Klarna Mobile, you must provide your:
PAC code; and
Phone number
Klarna Mobile is a subscription service that allows you to access mobile services provided by Gigs. As stated above, Klarna acts as Gigs agent in certain capacities (such as to facilitate conclusion of sales contracts, and to collect fees as Gigs' billing agent) and Klarna also acts on behalf of Gigs to provide certain administrative and customer-facing assistance (such as plan activation, billing and support for account-related matters).
Please note that Klarna does not operate the mobile network or provide any of the telecommunications services itself. Any issues related to network availability, connectivity, or service performance fall outside of Klarnas responsibility. More information, and the specific terms related to telecommunications services issues, can be found in the Gigs End User Terms.
If you have questions or need help with your Klarna Mobile subscription, such as managing your plan, updating payment methods, or resolving billing concerns, you can contact Klarna Customer Service through the Klarna app. For issues related to the Service itself, Klarna will direct your inquiry to Gigs where needed, however, Klarna is not responsible itself for resolving service-level disputes or technical failures related to the mobile service.
Gigs and/or Klarna may send you communications, including through automated technology, for the following purposes, among others:
Subscription creation and activation
eSIM installation guidance
eSIM welcome messages
Usage alerts and limit notices
Payment success/failure alerts
Renewal and cancellation confirmations and reminders
Klarna Mobile subscriptions are offered by Gigs on a month-to-month basis renewing automatically unless you give notice to cancel under Section 6. By purchasing a Klarna Mobile subscription, you agree that your subscription has an initial and (unless you cancel the subscription in accordance with Section 6) a recurring monthly payment at the then-current subscription rate. Your selected Klarna payment method will be charged monthly on your payment date until you cancel.
Once you expressly agree to recurring billing during checkout, Klarna is authorised to submit monthly charges on your payment date to your chosen payment method without further authorisation, unless and until you provide prior notice to cancel or change your payment method. Such notice will not affect charges already submitted or in process at the time you cancel your subscription.
Excluding where you cancel during the Cooling Off Period which is subject to Section 6, You are responsible for all recurring charges incurred prior to cancellation, including any charges processed after the expiration date of your selected payment method, if applicable.
Information on how to cancel your subscription is provided in Section 6.
With the exception of services related to payments (for which the terms applicable to your Klarna User Account shall apply), you understand and agree that Klarna is not providing any mobile Services to you under these Terms, but instead Gigs is the sole and exclusive provider of all applicable mobile Services provided under these Terms. You agree that Klarna shall not be liable to you or any third party for any indirect, consequential, incidental, exemplary, reliance, cost of cover, special, statutory, punitive or similar or additional damages, under any theory of tort, contract, warranty, strict liability or negligence, incurred or suffered as a result of unavailability, performance, non-performance, termination, breach, or other action or inaction under these Terms, including but not limited to lost revenues or profits, loss of ability to perform, lost contracts, costs of third-party repair or replacement, or failure of emergency numbers (for example 999 or 112) or other features, even if a party or any affiliated person or entity advises the other party or any affiliated person or entity of the possibility of such loss or damage. Any claims you may have in relation to the mobile Services shall be governed by the Gigs End User Terms.
These Terms are governed by the laws of England and Wales. If you want to take action against Gigs, please refer to the Gigs End User Terms for information on your rights.
Klarna and Gigs are acting as independent data controllers when processing personal data to provide you with the Services.
Klarna will process all personal data obtained as a result of your use of the Klarna Mobile Service Plan in compliance with the Klarna Privacy Notice.
Please refer to the Gigs End User Terms for information on Gigss Privacy Policy which provides information on your personal data processing carried out by Gigs.
Klarna may amend these Terms by giving you at least one month's notice in advance. Your continued use of the Service Plan constitutes your acceptance of such changes. If you do not accept the changes, you may terminate your Service Plan free of charge at any time before the changes take effect. Termination will take effect at the end of your current billing period, and no refund will be provided for any unused portion of that period.
We may make certain changes immediately and without advance notice where the change is: (i) exclusively to your benefit; (ii) purely administrative in nature and has no negative effect on you; or (iii) directly required by law.
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