A rebuilt engine under every conversation. AI Agent resolves more without escalating, responds faster, and reliably gets customers the help they need, so they don't need to reopen the same ticket.

Setup used to take weeks, now it's a conversation. Tell Gaia what's wrong: "analyze what's dragging automation down" or "resolve conflicts across my knowledge base." It diagnoses the gap, drafts the fix in your voice, and ships it once you approve.

Define exactly what AI Agent says, does, and hands off for every request type. Returns, order tracking, warranty claims, and more get consistent treatment, no matter who's asking or when. Same intent, same instructions, every time.

Connect your workspace to Claude, ChatGPT, Cursor, and any MCP-compatible tool through a direct, first-party server. Surface customer frustration patterns, audit your helpdesk setup, and review AI Agent performance without leaving the tools you already work in.

Actions setup now begins as soon as you configure your tech stack. Actions are automatically added to your library the moment you connect an app, and credentials carry across Gorgias, no re-authentication needed.

Customize the metrics, charts, and tables that matter most with a unique view per team member. Three redesigned AI Agent reports turn scattered data into one clear story, with drill-downs into every ticket and interaction type, plus new metrics to measure Customer Engagement performance.

Find exactly what your shoppers are searching for with recommendations that read product images. A search for "navy crewneck" or "slim-fit olive jacket" gets the right result, even if the product text never uses those words.

Same AI Agent, same knowledge base, same skills, now live on Facebook Messenger and Instagram DMs. Context carries over from email, chat, and SMS, so every answer stays accurate and on-brand, wherever the conversation starts.

AI Agent now reads and responds to images shared over chat. A damaged item, a confusing product, even a selfie for a shade match, AI Agent analyzes the photo and replies, no escalation or channel switch needed.

Past conversations, order details, and AI activity are now front and center so agents always know what they're walking into. A redesigned ticket view, global navigation, and AI handover summaries mean less digging and faster resolutions.

Tune into our brand new podcast: the show where the best ecommerce and CX leaders open up their actual playbooks. View the real dashboards, tickets, and workflows behind world-class customer experience.