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Why are some on-demand products not eligible for the 30% discount?
At ALOHAS, we follow an on-demand production model with the goal of offering responsible, sustainable, and waste-free fashion. Within this model, you might come across products with a future shipping date (pre-order) that do not have a discount appli
ESW - US online purchase regulation
Starting March 2026, ALOHAS will join efforts and partner with ESW (eShopWorld) to provide a seamless and secure international shopping experience. ESW acts as our authorized Merchant of Record, ensuring your transactions are handled safely. Below yo