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Pioneer by Fin | A summit where CX leaders redefine what's possible
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October 7, 2026
The Regency BallroomSan Francisco, CAIn Person & Online
Reserve your spot

Pioneer 2026 brings together CX leaders for a day of industry-shaping dialogue, debate and learning

October 7, 2026The Regency BallroomSan Francisco, CAIn Person & Online
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Why Attend

Now in its third year, Pioneer has become the must-attend annual event for people working at the forefront of CX.

Transcript: Watch highlights from Pioneer 2025

  1. 0:00 Today, we're announcing Fin three.
  2. 0:06 Taking all these queries that are really complex, really time consuming, really expensive, how can Fin do more of those?
  3. 0:13 I'm gonna call a phone number and I'm gonna talk to Finn to solve a problem I have.
  4. 0:19 Hi.
  5. 0:26 This is Finn, Halo TV's AI assistant.
  6. 0:33 How can I help you today?
  7. 0:39 Finn will be not just the world's best service agent, but the world's best customer agent.
  8. 0:46 You will look back at this moment with either phenomenal joy of the serendipity or with regret that you did not squeeze the opportunity harder.

Join AI & CX pioneers to discuss & debate the future of CX.

( 01 )

Be there as the creators of Fin unveil what's next.

( 02 )

Learn hard-won lessons from leaders transforming their orgs.

( 03 )

Featured Speakers

Hear from key voices on the future of CX

Eoghan McCabe [Eoghan McCabe]

Eoghan McCabe

Co-founder & CEO at FinLinkedin
Emily Lampert [Emily Lampert]

Emily Lampert

Head of Product Support at AnthropicLinkedin
Paul Adams [Paul Adams]

Paul Adams

Chief Product Officer at FinLinkedin
Kathleen Ross [Kathleen Ross]

Kathleen Ross

Product Support Associate Director at TeachableLinkedin
Des Traynor [Des Traynor]

Des Traynor

Chief Strategy Officer & Co-founder at FinLinkedin
Natalie Hurst [Natalie Hurst]

Natalie Hurst

Sr. Director of Customer Success at NuulyLinkedin
Brian Donohue [Brian Donohue]

Brian Donohue

VP of Product at FinLinkedin
Shannon Magiera [Shannon Magiera]

Shannon Magiera

Operations Lead at KalshiLinkedin
Junan Pang [Junan Pang]

Junan Pang

VP of Customer Success and Solutions at FinLinkedin
Alannah Carroll [Alannah Carroll]

Alannah Carroll

AI Support Engineer at GammaLinkedin
Jordan Neill [Jordan Neill]

Jordan Neill

Chief Operating Officer at FinLinkedin
George Dilthey [George Dilthey]

George Dilthey

Head of Support at ClayLinkedin
Rati Zvirawa [Rati Zvirawa]

Rati Zvirawa

Sr. Director of AI Product Management at FinLinkedin
Christine Zdelar [Christine Zdelar]

Christine Zdelar

Director, Product Management at FinLinkedin
Deepina Kapila [Deepina Kapila]

Deepina Kapila

Senior Director, Customer Success at FinLinkedin

Agenda

Welcome to Pioneer

Fin Co-founder & CEO Eoghan McCabe sets the stage for Pioneer 2026.

Eoghan McCabe [Eoghan McCabe]
Eoghan McCabeCo-founder & CEO at Fin

Fin Product Keynote

Fin has led the AI Agent category since its inception. Chief Product Officer Paul Adams will share our vision for where Fin and the category go next, including industry-first product updates, Fin's new roles beyond service, and how Operator is transforming customer operations.

Paul Adams [Paul Adams]
Paul AdamsChief Product Officer at Fin

How Gamma & Teachable are reinventing their support operations with Operator

Operator will fundamentally change the customer operations role, just as Fin changed customer support. For the first time ever, businesses no longer need large teams of analysts, knowledge creators, and admins to be successful. Hear from Gamma & Teachable, who have dramatically scaled their impact and are pioneering new ways to optimize their support performance with Operator.

Brian Donohue [Brian Donohue]
Brian DonohueVP of Product at Fin
Alannah Carroll [Alannah Carroll]
Alannah CarrollAI Support Engineer at Gamma
Kathleen Ross [Kathleen Ross]
Kathleen RossProduct Support Associate Director at Teachable

How Nuuly automated their most complex processes

Automating the most time-intensive and manual processes can feel unattainable. But the Fin customers who do it achieve breakout results. Fin goes from answering questions to engaging in a conversation, applying judgment, and taking meaningful action. Hear from Nuuly how they transformed enormous complex procedures using Fin.

Junan Pang [Junan Pang]
Junan PangVP of Customer Success and Solutions at Fin
Natalie Hurst [Natalie Hurst]
Natalie HurstSr. Director of Customer Success at Nuuly

We shape our tools and thereafter our tools shape us

The nature of work will change dramatically in a post-AI world. For years, software shaped our jobs and how we described our own skills. Now, changes in software capabilities are triggering changes in jobs, and how we value skillsets. Des Traynor, Chief Strategy Officer at Fin, talks through the second-order effects of designing the next wave of software.

Des Traynor [Des Traynor]
Des TraynorChief Strategy Officer & Co-founder at Fin

The State of AI Transformation (Panel)

AI is forcing more change faster than any previous wave of technology. Jobs, org charts, and how we think about software have all been upended. Fin COO Jordan Neill will be joined by leaders from Anthropic, Kalshi, and Clay to hear how that change has transformed their organizations, how they think about CX, and how they're planning for what's next.

Jordan Neill [Jordan Neill]
Jordan NeillChief Operating Officer at Fin
Emily Lampert [Emily Lampert]
Emily LampertHead of Product Support at Anthropic
Shannon Magiera [Shannon Magiera]
Shannon MagieraOperations Lead at Kalshi
George Dilthey [George Dilthey]
George DiltheyHead of Support at Clay

Learn how Fin users automated voice support while increasing customer satisfaction

Voice support is both incredibly valuable to automate and notoriously difficult. To be successful, AI agents need to nail the tone, react to emotion, and update systems, all at the pace of a natural human conversation. Fin Voice and our ultra low-latency Apex Flash model were built to do just that. Hear how Fin users used our voice product to improve resolutions and exceed customer expectations for AI voice experiences.

Rati Zvirawa [Rati Zvirawa]
Rati ZvirawaSr. Director of AI Product Management at Fin

How to give every customer their personal success roadmap, without the cost

Today, only your biggest customers get individual, bespoke hand-holding: a dedicated success manager who tailors onboarding to their needs, notices when they're stuck, and keeps them moving toward value. Everyone else gets a scaled experience. But now, teams can use Fin to deliver individually-tailored and just-in-time success experiences across their entire customer base, from onboarding and activation to lasting adoption.

Christine Zdelar [Christine Zdelar]
Christine ZdelarDirector, Product Management at Fin
Deepina Kapila [Deepina Kapila]
Deepina KapilaSenior Director, Customer Success at Fin

Closing Remarks

Eoghan McCabe, CEO and Co-founder at Fin, draws Pioneer to a close.

Eoghan McCabe [Eoghan McCabe]
Eoghan McCabeCo-founder & CEO at Fin

FAQs

Who is this event for?

Pioneer is for CX leaders, AI decision-makers, and executives who are shaping how their organisations use AI in customer experience whether you're just getting started or deep into transformation.

When and where?

The event will take place on Wednesday, October 7, 2026, at the Regency Ballroom in San Francisco, CA. It will be held both in-person and online.

How much does it cost?

While the conference is free, attendance is not guaranteed. Attendees will be accepted based on programming fit.

Will sessions be available on demand?

Yes. All sessions will be available on demand after the event.

I attended last year. What's different?

The AI landscape has shifted dramatically. What's possible today was not possible just a few months ago. AI technology has matured and so have the products that Fin has built such as Fin Operator and Fin Voice. Pioneer helps you stay on the cutting edge of what's possible today, and which customers and pioneers are transforming their organizations in new and profound ways.

Reserve your spot today, in person or online

October 7, 2026The Regency BallroomSan Francisco, CAIn Person & Online
Reserve a spot
Pioneer

Summit for AI & CX Leaders

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