Learn about Google Play refund policies

Google may give refunds for some purchases made through Google Plays billing system, based on the refund policies described below. Refund policies are different depending on what you bought, when and how you paid, and where youre located.

If you give your account or payment details to someone else, appear to be abusing our policies, or dont protect your account with authentication, we usually cant issue a refund.

If you find a Google Play purchase on your card or other payment method that you didn't make and that wasn't made by anyone you know, report unauthorized charges within 120 days of the transaction.

If you find a Google Play purchase on your card or other payment method that was accidentally made by a friend or family member with your account, request a refund instead.

Most apps on the Play Store are made by third-party developers, not by Google. The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws. If you are requesting a refund, contacting the app developer directly is often the quickest way to resolve the issue. Find out how to contact an Android apps developer.

If you receive Google Play Points for a purchase, learn what happens to Google Play Points if a purchase is refunded.

Donations to nonprofits are non-refundable.

Refund requests & status

For European Economic Area & United Kingdom users

If youre located in the European Economic Area or the United Kingdom and made a purchase on or after March 28, 2018, learn how to get a refund.

Learn about Google Play refund policies

Refund requests & status

For European Economic Area & United Kingdom users

Policies by product

Policies by payment method

Region-specific policies

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