IU KHON V IU KIN BN HNG & HON TIN (IU KHON)
Cm n bn mua sm ti Apple. Chng ti trn trng vic bn quan tm mua sm nhng sn phm th v do chng ti to ra. Chng ti cng mun m bo rng bn c mt tri nghim xng ng trong qu trnh khm ph, nh gi, v mua sm cc sn phm ca chng ti, cho d bn Apple Store Trc Tuyn hay lin h vi Trung Tm Lin H ca Apple bng in thoi. ( d hnh dung, chng ti s gi cc knh ny l Apple Store trong chnh sch ny.)
Ging nh bt k tri nghim mua sm no khc, cc giao dch ti Apple Store phi tun th cc iu khon v iu kin nht nh. Xin lu rng, bng vic t mt n hng vi Ca Hng Apple, bn ng vi cc iu khon c quy nh di y cng vi Chnh Sch Quyn Ring T v iu Khon S Dng ca Apple.
Chnh Sch i Hng Tiu Chun
Theo cc iu Khon ny, tt c cc sn phm c mua ti Apple Store ti Vit Nam u khng c hon tr hay i hng. Cc trng hp ngoi l cho vic i hng s ch p dng i vi cc sn phm li. Nu bn cho rng sn phm ca mnh l sn phm li, vui lng gi n Dch V Chm Sc Khch Hng ca Apple Store theo s 1800 1192. Nu Apple xc nh, bng quyn quyt nh ring ca Apple, rng sn phm ca bn l sn phm li, bn s c th yu cu i sn phm ca mnh. Apple c quyn tin hnh vic kim tra cc sn phm li ca bn.
gi li mt sn phm iu kin i hng (khng p dng cho n hng mua s lng ln), vui lng lm theo hng dn ca Dch V Chm Sc Khch Hng ca Apple Store v gi li sn phm ca bn cng vi bin lai gc (hoc bin nhn qu tng) v bao b/v hp gc trong vng 14 ngy k t ngy bn nhn c sn phm.
Vui lng lu rng:
- Cc sn phm iu kin ch c th c i ti quc gia hoc khu vc ni bn mua cc sn phm lc u.
- Apple cung cp cc tnh nng bo mt gip bn bo v sn phm ca bn trong trng hp b mt hoc b nh cp. Nu bn khng tt cc tnh nng ny trc khi gi li thit b ca mnh i, Apple c th t chi vic i hng.
i Cc Sn Phm Mua vi S Lng Ln
Bn cnh Chnh Sch i Hng Tiu Chun, nhng quy nh sau y p dng cho vic i bt k sn phm no c mua vi s lng ln (tng cng hn 4 sn phm cho mi n hng hoc trn nhiu n hng) t cng mt danh mc sn phm:
- Phi c gi li trong vng 7 ngy k t ngy bn nhn c sn phm; v
- Phi c tr li cho Apple Store ni sn phm c mua ban u.
Giao Dch Mua iPhone
Vic mua v s dng iPhone phi tun theo cc iu khon v iu kin ti: http://www.apple.com/legal/sla/ v http://www.apple.com/legal/warranty/. Ngoi ra, bng vic mua mt sn phm iPhone, bn tha nhn mt cch r rng rng:
- Cn c mt gi dch v khng dy kch hot tt c cc tnh nng ca iPhone.
- Vic thc hin cc sa i phn mm tri php trn mt sn phm iPhone l vi phm tha thun cp php phn mm iPhone. Nu bn khng th s dng iPhone ca bn do hnh vi sa i phn mm tri php, vic sa cha iPhone s khng nm trong phm vi bo hnh.
Cc Dch V Khng Dy
Mt s sn phm ca Apple s dng cc dch v khng dy m cc dch v ny c th pht sinh thm chi ph v chu s iu chnh ca cc iu khon trong mt tha thun ring gia bn v nh cung cp dch v khng dy do bn la chn. Vic i sn phm ti Apple Store khng t ng chm dt dch v khng dy ca bn. Bn chu trch nhim v tha thun dch v khng dy ca bn v mi khon ph p dng lin quan n ti khon khng dy ca bn.
nh Gi, Gim Gi v iu Chnh Gi
Lin quan n gi sn phm, Apple bo lu quyn thay i gi i vi cc sn phm c hin th ti/trn Apple Store vo bt c thi im no, v iu chnh cc li v gi c th v tnh xy ra. Trong trng hp c li v gi, chng ti s thng bo cho bn v li v cho php bn tin hnh giao dch vi gi chnh xc hoc hy n t hng m khng mt ph. Thng tin b sung v gi v thu bn hng c cung cp trn trang Thanh Ton & Gi.
Nu Apple gim gi cho bt k sn phm no mang thng hiu Apple trong vng 14 ngy k t ngy bn nhn c sn phm, bn hon ton c th lin h vi Trung Tm Lin H ca Apple theo s 1800 1192 yu cu hon tin hoc ghi c khon chnh lch gia gi bn phi tr v gi bn hin hnh. nhn khon tin hon li hoc khon ghi c, bn phi lin h vi Apple trong vng 14 ngy k t khi gi thay i. Xin lu rng iu ny khng bao gm cc chng trnh gim gi trong thi gian gii hn, v d nh gim gi trong cc s kin bn hng c bit. Chnh sch bo v gi ny ch p dng i vi ti a 10 n v ca mt sn phm c th. Ngoi ra, chng ti c th yu cu bn mang theo sn phm hoc bng chng v quyn s hu khi bn yu cu p dng chnh sch bo v gi.
Bin Nhn n t Hng v Kim Tra Trng Thi n Hng
Thng tin c ti Apple Store cu thnh mt li mi thng lng. Khng c thng tin no cu thnh mt ngh giao kt hp ng ca chng ti cung cp bt k sn phm no. Bng cch t mt n hng, bn a ra mt ngh giao kt hp ng cho chng ti mua cc sn phm bn chn theo cc iu khon v iu kin ny. Chng ti c th chp nhn hoc khng chp nhn ngh giao kt hp ng ca bn theo quyt nh ca chng ti. Khi chng ti nhn c n t hng ca bn, chng ti s gi cho bn mt xc nhn n t hng qua email. Tuy nhin, vic bn nhn c xc nhn n t hng khng c ngha l Apple chp nhn n t hng ca bn, v cng khng cu thnh s xc nhn v ngh bn hng ca chng ti; chng ti ch n thun xc nhn rng chng ti nhn c n t hng ca bn. Chng ti c ton quyn quyt nh chp nhn hoc khng chp nhn n t hng ca bn. V chng ti mun m bo rng chng ti c sn sn phm m bn la chn, chng ti s khng chp nhn n t hng ca bn cho n khi chng ti chun b xong sn phm m bn t hng vn chuyn. Trong hu ht cc trng hp, qu trnh ny s din ra trong vng hai mi t gi i vi cc sn phm ang c trong kho nhng trong nhng trng hp c bit, qu trnh ny c th mt n tm tun. Apple c ton quyn quyt nh t chi hoc hy b bt k n t hng no v gii hn s lng t hng. Apple c th yu cu b sung thng tin trc khi chp nhn hoc x l bt k n t hng no. Sau khi bn nhn c xc nhn n t hng ca chng ti qua email, bn c th truy cp Trng Thi n Hng trc tuyn kim tra trng thi n t hng ca mnh bt c lc no. Khi thng bo trng thi n hng hin th ang Chun B Vn Chuyn, iu c ngha l chng ti chp nhn n t hng ca bn.
Bn c th thanh ton cho cc sn phm ca mnh bng cc phng thc thanh ton nh c hin th ti mc thanh ton ca Apple Store theo tng thi im. Bn c th b tnh ph khi t hng.
Vn Chuyn & Giao Hng
Vui lng xem trang Vn Chuyn & Ly Hng tm hiu v cch thc v thi im bn s nhn c cc sn phm bn mua t Apple Store. Do vic giao hng thc t i vi n t hng ca bn c th b nh hng bi nhiu s kin ngoi tm kim sot ca Apple sau khi sn phm ri khi cc c s ca chng ti, Apple khng chu trch nhim i vi vic giao hng chm tr. Ngy vn chuyn d kin cho n t hng ca bn c tnh ton da trn tnh trng sn c ca sn phm, thi gian x l thanh ton, v thi gian x l ti kho hng v khng bao gm thi gian vn chuyn. Qu trnh x l thanh ton s khng bt u cho n khi chng ti nhn c tt c cc thng tin chng ti cn v nhn khon thanh ton y . Apple phi nhn c khon thanh ton ca bn trong khong thi gian thanh ton c nu ti xc nhn n t hng ca bn, nu khng n t hng ca bn s b hy.
Cc sn phm ca Apple Store s c giao bi (cc) n v vn chuyn c ch nh trong cc ngy t Th Hai n Th By. Vic giao mi n hng u phi c ch k. Trong trng hp giao hng khng thnh cng, chng ti s li mt th lin lc bn c th lin h vi bn chuyn pht sp xp mt ngy giao hng thun tin hn. Chng ti s gi cho bn mt email sau ba ln giao hng yu cu bn lin h vi chng ti trong vng ba ngy sp xp vic giao hng li. Nu chng ti khng nhn c phn hi t bn trong vng ba ngy sp xp vic giao hng li hoc nu vic giao hng li vn khng thnh cng, cc sn phm c lin quan trong n t hng ca bn s c coi l b hy v bn s phi chu 20% ph hon kho. Vic chuyn pht n Hp Th Bu in l khng c php v l do an ninh. Chng ti khng vn chuyn cho cc i l giao nhn. Bn s phi chu ph hon kho 20% nu bn yu cu hy n t hng ca mnh sau khi n t hng ang c chun b vn chuyn hoc c vn chuyn i. Chng ti khng th m bo s tm dng vic vn chuyn n t hng , v bn c ngha v t chi vic giao hng nu sn phm n a ch giao hng nh nu trong n t hng ca bn. Nu vic giao hng c chp nhn, bn s khng th tr li sn phm tr khi sn phm l sn phm li. Chng ti s hon tin cho cc n t hng b hy bng phng thc thanh ton ban u sau khi tr ph hon kho. Xin lu rng chng ti s ch chuyn tin hon li vo ti khon ngn hng Vit Nam c tn ch ti khon ngn hng khp vi tn/thng tin ca ngi thanh ton. Cng xin lu rng chng ti ch chuyn tin hon li trong nc v khng th chuyn tin hon li ra ngoi Vit Nam.
Do Apple m nhn vic vn chuyn cc sn phm bn mua trn Apple Store, ri ro mt mt, hoc h hng, i vi (cc) sn phm s c chuyn cho bn khi bn, hoc mt ngi do bn ch nh, chim hu thc t (cc) sn phm . Quyn s hu (cc) sn phm s c chuyn cho bn khi (cc) sn phm c bn vn chuyn ly t kho ca chng ti. Ti thi im ny, bn s nhn c Email Thng Bo Vn Chuyn. Nu c bt k vn g vi vic giao hng, vui lng lin h vi Apple gii quyt.
Ch Dnh Cho Ngi Tiu Dng
Apple Store ch bn v vn chuyn sn phm cho khch hng l ngi dng cui. Bn khng c mua sn phm ti Apple Store bn li, v chng ti c quyn t chi hoc hy n t hng ca bn nu chng ti c c s hp l tin rng bn khng mua sn phm cho mc ch s dng cui.
Ch Bn Ti Vit Nam
Apple Store chp nhn cc n t hng t cc a ch thanh ton ti Vit Nam. Apple s khng vn chuyn cc sn phm c mua ti Apple Store n mt a ch bn ngoi Vit Nam. Cc sn phm ca Apple phi tun theo php lut v quy nh v kim sot xut khu ca Vit Nam v quc t v phi c mua, bn, xut khu, ti xut, chuyn giao, v s dng theo php lut v cc quy nh xut khu .
Mua Sm bn ngoi Vit Nam
C hn 35 Apple Store Trc Tuyn ti cc quc gia hoc khu vc trn phm vi ton cu. Apple Store Trc Tuyn ti Vit Nam ch giao hng trong lnh th Vit Nam. Nu bn mun mua cc sn phm ca Apple t bn ngoi Vit Nam, vui lng xem Danh Mc Ca Hng Quc T ca chng ti tm kim mt Apple Store Trc Tuyn c h tr quc gia hoc khu vc ca bn.
Tnh Trng C Sn Hng v Gii Hn i vi Sn Phm
Do mc ph bin v/hoc hn ch v ngun cung ca mt s sn phm ca chng ti, Apple c th phi gii hn s lng sn phm c mua. Apple c quyn thay i s lng sn phm c mua vo bt c lc no, ngay c sau khi bn t hng. Ngoi ra, c th c trng hp Apple xc nhn n t hng ca bn nhng sau bit rng Apple khng th cung cp sn phm c t. Trong trng hp chng ti khng th cung cp sn phm m bn t, Apple s hy n t hng v hon li ton b theo gi bn mua.
Bo Hnh Ca Nh Sn Xut C Gii Hn Trong Mt Nm ca Apple
Apple cung cp bo hnh ca nh sn xut c gii hn trong mt nm i vi cc li v vt liu v gia cng i vi bt k sn phm mi no mang thng hiu Apple. Cc iu khon v iu kin bo hnh c p dng c th xem ti https://apple.com/vn/legal/warranty v cng c nh km trong hp sn phm Apple ca bn. Bo Hnh C Gii Hn Trong Mt Nm ca Apple khng p dng cho cc sn phm khng mang thng hiu Apple, ngay c khi c ng gi hoc bn cng vi cc sn phm ca Apple. Cc sn phm khng mang thng hiu Apple c th c hng ch bo hnh ca nh sn xut do nh sn xut sn phm cung cp - vui lng xem hp sn phm ca bn v ti liu bit chi tit.
Ngay hiu lc: 18 thang 5 nm 2023.
Cng Ty TNHH Apple Vit Nam
KKD s 0313510827, do S KH&T thnh ph H Ch Minh cp ngy 28 thng 10 nm 2015.
Giy php kinh doanh s 0313510827/KD-0137 do S Cng Thng thnh ph H Ch Minh cp ngy 23 thng 5 nm 2018.
a ch: Phng 901, Ngi Nh c Ti Tp. H Ch Minh, s 33, ng L Dun, Phng Si Gn, Thnh Ph H Ch Minh, Vit Nam
in thoi: 1800 1192