Security comes as standard
Get extra peace of mind with built-in security for your money and data. Trusted by millions of customers worldwide, Klarna comes with advanced fraud prevention and 24/7 support.
Protection with every payment
Our 150+ fraud prevention specialists use advanced technology to keep you safe from fraud and scams. Here's how Klarna helps you shop securely.
Top-tier encryption
Stay protected with top-level encryption that ensures your personal data stays exactly where it belongs.
Twice as secure
Add an extra security layer with two-factor authentication (2FA), in case your password is ever compromised.
Smart fraud-busting
Stay one step ahead thanks to real-time fraud monitoring, powered by machine learning.
Your security, built into the Klarna app
Download the app:
![[Web_DataProtection_BrandDevice_Security_1x1_10sec_en]](https://locker.klarna.com/m/5fc548f46f236e7b/original/Web_DataProtection_BrandDevice_Security_1x1_10sec_en.gif){kind=link}
Your data is in safe hands
We only collect what's needed to provide our services, protecting your data with strong encryption.
We give you full control over your information via our app, website, or customer service.
We comply with global data protection standards, as outlined in our Privacy Policy.
At Klarna, security isnt just a feature, its a commitment
We put our customers at the heart of our design process, to make sure that your data is protected while delivering a user-friendly experience. Our mission is to empower you to shop confidently, knowing that your security is our top priority.
Yaron Shaer, Chief Technology Officer at Klarna
Frequently asked questions
Run into a potential security issue? Here are some tips on what to do.
I received a suspicious email, website, or text.
Be cautious of any message that asks you to click unknown links, submit sensitive information or creates a false sense of urgency.
Do not click on any links or open attachments. Delete the message immediately.
You can also mark it as phishing in your mailbox.
If you shared details: Contact us immediately to freeze your account.
To report a suspicious email or website, fill out this form and our security team will investigate.
I shared my personal details or authentication code with someone I don't know.
Contact Klarna and your bank immediately.
Stop further damage by locking your account.
Remember to change your passwords and monitor your account closely for any signs of unauthorized activity.
I've lost my device or physical card.
Immediately contact Klarna to report the lost device or card.
Freeze or disable your physical card in the Klarna app.
Sign out remotely and change passwords for any account accessible on the lost device.
Inform your bank about possible unauthorised access especially if the device is auto logged-in to any financial or personal accounts.
I see unauthorised activity on my account.
Secure your account by changing your credentials immediately and upgrading to two factor authentication.
Immediately contact Klarna to report the suspicious activity and our team will investigate.
Regularly check your account for unfamiliar activity to catch potential fraud early.
I was asked to make an urgent payment.
Always double check before making any payments, particularly those demanding money urgently and unexpectedly.
Log in to your app to check for any outstanding payment.
I suspect an online shopping site could be fraudulent.
Before making any purchases online, research the company and read independent reviews.
Check that the website URL is spelled correctly and starts with https://. The "s" means your data is encrypted.
If something feels off, trust your instincts.
I clicked an unknown link and it downloaded a file.
Do not open the file. Delete it immediately and run a virus scan.
Make sure you have up-to-date antivirus software installed to protect against malicious downloads.
Keep monitoring your accounts closely for any unauthorised activity.
I have been contacted by someone claiming they're from Klarna.
Always be cautious when contacted unexpectedly, even if it seems to be legitimate.
If in doubt, end the conversation and independently contact Klarna directly using a trusted method like the customer service page.
It's always better to double-check before sharing any personal or financial information.
Stay informed, stay safe
Find out how to protect yourself from fraud and keep your personal information safe with Klarna.