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Gorgias is the Conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands. Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.
External link for Gorgias
611 Mission St
San Francisco, California 94105, US
Most customer stories start with something broken. This one doesn't. Glamnetic had a 4.8/5 CSAT and top-5% customer experience before they automated anything. That's exactly what made it hard: every conversation their AI Agent handles has to meet that standard. And thats exactly what happened. Find out how they doubled their automation rate without CSAT dropping. New Behind the Inbox episode is live with Mia Chapa, Jackie Briones, and Romain Lapeyre, hosted by Gabrielle Policella. https://lnkd.in/gcMzUR49
moreWe asked CX leaders what scares them most about BFCM. The number one answer: too much volume. Makes sense. Order volume can spike 3x to 5x during peak, and tickets rise right behind it. Once a ticket hits a human queue, the median wait is 10 hours. A third never get a response at all. The brands who keep up are the ones who automated months before the surge, not during it. Volume topped the list, but it wasn't the only fear we heard. Tell us yours and we'll give you the strategy to beat it: https://lnkd.in/gJh4wkzE
"Conversational commerce only drives growth when operationalized as a system, not deployed as a collection of tools." That's the core idea behind the CX Blueprint Model: a four-pillar operating framework that gives enterprise brands a structured path from AI experimentation to scalable revenue impact. The four pillars: Strategy & Journey Design: map CX touch points to funnel stages, prioritize high-intent moments. Automation & AI Infrastructure: connect loyalty, reviews, subscriptions, and CRM data, so AI acts on full customer context. Revenue Alignment & Measurement: tie automation to conversion, AOV, and retention metrics. Continuous Optimization & Governance: treat AI like a product, not a tool. All four must operate together. If one pillar is missing, the system leaks. Full framework in the Blueprint https://lnkd.in/eQa3EA4s
Your support team and your loyalty program probably aren't talking to each other. They should be. See how Yotpo and Gorgias connect the two in Loyalty in Motion, out now. Get the ebook: https://lnkd.in/eP_GZ5Fr
Personalization that knows the customer before they buy Conversion infrastructure that doesn't buckle at scale Full order context in every support conversation. That's not three separate roadmaps. That's what happens when intelligence, commerce, and connection run as one system instead of three disconnected tools. We mapped exactly what that looks like with Bloomreach and Shopify in The Unified Commerce Playbook. Get the Playbook: https://lnkd.in/enXRVwiU
Scaling AI is where most enterprise brands hit their first real wall. It's not a technology problem. It's a structural one. The four failure points we see most: Organizational fragmentation: CX, Ecommerce, and marketing in separate lanes with no shared data or KPIs. Automation without revenue alignment: building bots optimized to avoid human agents instead of improving customer outcomes. AI trust & governance risk: undefined tone of voice, unclear escalation paths, conflicting knowledge sources. The AI plateau: hitting a performance ceiling 612 months in as knowledge bases go stale. Each one is solvable. Our Blueprint with Yotpo and Domaine walks through exactly how. https://lnkd.in/eQa3EA4s
Your team is sleeping on 53% of shopper questions. Ecom Lab Research 8, leveraging 2.4M Gorgias pre-purchase tickets: 1.) 53% of pre-purchase questions arrive outside business hours. 2.) 16 hrs median human first response to an after-hours buying question. An AI Agent answers in 23 seconds 3.) 55% of AI-assisted revenue comes from conversations that start after hours Full report out below. https://lnkd.in/gtubJ6xm
moreThe support conversation is the highest-leverage moment in the customer journey right now, and most brands still run it like a cost center. Shoppers who talk with AI Agent or a human agent convert at a 154% higher rate than those who don't. That's not a support metric. That's a revenue engine sitting inside your helpdesk, mostly untapped. We broke down exactly how the best ecommerce brands are turning post-purchase conversations into their biggest growth lever in The Unified Commerce Playbook, built with Bloomreach and Shopify. Read it here: https://lnkd.in/enXRVwiU
Neil Forrest shares his insights: two great tools are nice, but a connected experience is what actually drives revenue. Gorgias is featured in Yotpo's new Loyalty in Motion playbook, showing how we do exactly that Download now: https://lnkd.in/eP_GZ5Fr
BFCM isn't won in November. It's won in the months before, when your ecommerce stack, agency partners, and customer support are aligned and ready to scale. Join Gorgias on August 11 as we sit down with the partners helping Shopify's fastest-growing brands prepare for their biggest sales event of the year. Register now https://lnkd.in/esPTrcqn
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