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Collect, analyze, and act on customer feedback with Survicatea complete customer feedback platform. With Survicate, teams across the org can: Measure customer satisfaction: launch CSAT & NPS surveys, analyze results with customizable dashboards and AI, easily spot trends, and act when it matters. Evaluate customer journeys: launch highly-targeted surveys that pop up exactly when you want them to, asking questions you need answers for. Exit intent, post-purchase, in-product, and more. Create perfectly-personalized content based on real customer feedback integrated with 20+ native connections, from HubSpot to Braze and Salesforce. Besides launching multi-channel surveys and collecting feedback across sources, Survicate also makes it possible to analyze all that data like never before, with: Customizable dashboards: a flexible birds-eye view showing all the insights exactly how you need them to make smart decisions quickly. AI feedback analysis: automatically categorizing feedback across sources, from surveys to external review sites and sales calls, extracting what matters: insights with analyzed sentiment. AI chat: need a deeper dive? Ask AI to analyze the feedback based on your criteria. Easily compare survey results from a given quarter, feature launch, or extract only negative feedback about a specific area. Survicateeverything you need to build a customer feedback program and close all the feedback loops.
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Don't settle for assumptions get the facts with Survicate, the user journey survey software that helps you collect and analyze feedback at every touchpoint. Here's what you can do with Survicate: Collect feedback across the entire user journey with multiple survey types and 4 channels of distribution (email and link, website and in-product, mobile, Intercom chat) Target users at specific points of their journey for the most relevant feedback Analyze customer feedback in real-time to quickly identify trends, monitor changes in customer sentiment, and take action to improve your customer experience Personalize the survey experience with survey logic and multilingual surveys Send feedback into existing workflows by integrating with other tools like HubSpot, Salesforce, and Slack to act on the insights you've gained Gain a deeper understanding of your customers' needs and preferences, identify areas for improvement, and increase customer satisfaction and loyalty
ulica Przyrynek 14
Warsaw, MA 00-219, PL
Are you sure your customers are willing to pay for your new AI feature? Or does it just sound exciting ? Hard question to answer, because the numbers most of us check don't reach it. On September 3rd we're getting into this properly at an invite-only session in Warsaw with ChartMogul. The Warsaw edition of the PLG growth lab for product and growth leaders comparing how they measure and monetize AI features for real. Register and join in on the discussion with Daniel Korczynski, Piotr Cygan, Krzysztof Szyszkiewicz, and Wojtek Strzakowski. Details in the comments.
On August 27th, Eyll Nowakowska Beyazt and Irina Vatafu (Custify) run the full autopsy on churn. Live. Topping it off with how to wire continuous sentiment into a health score so it moves before the renewal call. Because "people are bastard coated bastards with bastard filling." As per Dr. Cox in Scrubs. But customer health scores are the reverse. Green coated NPS 7s with green filling 'everything's fine!', right up until the cancellation email lands Come join us. Bring your notes, ask questions, and leave with a playbook to run your own diagnosis. Registration link in the comments.
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A quarterly NPS tells you how someone felt on the day they filled it in. Renewal decisions don't happen on that day. They form over weeks, in the gap between one survey and the next, and by the time a score comes back the account has usually made up its mind. On 27 August, Eyll Nowakowska Beyazt and Irina Vatafu (Custify) are doing live churn autopsies. Three things they're covering: how to spread feedback across the customer lifecycle instead of batching it how sentiment can feed a health score most common churn reasons you miss 15 minutes of live Q&A at the end. Register: https://lnkd.in/d3p6w9Jr
Survicate reposted this
We stopped running NPS on our own customers. We do five lifecycle questions instead, one at a time, on day 15 through month 11. Accounts at risk of churning are routed to a dedicated Slack channel. We still sell NPS surveys, and plenty of teams get what they need from the trend line. It just stopped being what we watch for churn. Eyll and Irina (Custify) are doing the full breakdown (churn autopsy) on August 27th. Link
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A customer churns at month 12. The reason logged in the CRM? "Price." But what if the account was actually lost around week 3? On August 27, were joining Survicate to perform a churn autopsy. One churned account. Well work backwards through its journey and look at what we could have known earlier: What usage was telling us What sentiment was telling us What the health score missed What neither usage nor sentiment could catch Then well rebuild the health score that might have surfaced the risk sooner. Because the cancellation date tells you when the customer left. It doesnt necessarily tell you when you lost them. Join us on August 27: https://lnkd.in/dadbSg2V
Survicate reposted this
We're going for a team offsite in September with a reason to celebrate Around 12-13 years to get here, but less than a year to add that last 1m Go go Gadget rocket skates! :)
We killed NPS and replaced it with a whole 'nother system. Becausea single blended score arrives after the decision, reads the same for ten different problems, and never tells a CSM what to do next. So we no longer fixate on metrics, especially so not on NPS. We run a continuous feedback program instead. Five moments across the first year, one question each, starting with Day 15: how was onboarding, all till Month 11: will you renew. Plenty of teams get real value from the NPS trend line. But predicting churn with this one metric alone is just not going to work. Thats why Eyll Nowakowska Beyazt and Irina Vatafu (Custify) are running a webinar on churn autopsy, August 27th. Be sure to join in.
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Product folks, who will I meet in Warsaw on Sept 3rd at Product Growth Labs? Survicate is hosting an event together with ChartMogul about what happens AFTER you ship AI features. Everyone talks about shipping faster now. But we rarely discuss adoption, satisfaction, and monetization. :D Drinks included. Food included. Honest discussion with me, Piotr Cygan, Krzysztof Szyszkiewicz, Wojtek Strzakowski, Tom Barragry, Sara Archer included. Seats are limited, request to join here: https://luma.com/tm29gph4
Survicate reposted this
Were taking the ChartMogul PLG Growth Lab on tour this autumn Warsaw Utrecht Berlin The idea behind these events is simple: get a small group of smart SaaS operators in a room, skip the polished presentations, and talk honestly about whats actually working. Warsaw, 3 September is all about measuring and monetizing AI features. How do you know people are getting real value? Which signals actually matter? And will customers pay for it? Well be joined by Piotr Cygan from Text, Krzysztof Szyszkiewicz from Valueships, and Daniel Korczynski from our awesome co-host Survicate. Seats are filling fast!! https://luma.com/r1f4qvnl Utrecht, 8 September with Trengo. A hands-on evening for people building PLG and hybrid PLG + sales, with plenty of time for the messy, useful conversations that rarely make it into conference talks. https://luma.com/j2p20uym Berlin, 7 October with Survicate at Point Nine HQ. Same format, new room, more good problems to solve together. https://luma.com/tm29gph4
Did you know you can upload your customer calls into Research Hub and get them automatically transcribed? And avoid the "Wait, is that the right interview?" kinda thing. Because checking used to mean reopening the recording and going back through it, line-by-line (which nobody has the time for right now). Now you upload the call into Research Hub, get it transcribed automatically, and jump straight to the insights that matter. Analyze churn calls next to your survey responses, support tickets and app reviews in one project, so you can point at a pattern instead of a hunch. Upload files in: .mp4, .mpeg, .mpa, .wav, .wave and .ogg, up to 2GB Any language Try it on your last churn call. Get more from the data you already have.
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