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Royal Mail message to anyone posting cards in coloured envelopes

Customers sending birthday cards and similar items might not be aware of the guidance

[A person inserts a letter into a vivid red mailbox located on a busy city street in the afternoon, surrounded by buildings and passing vehicles.]

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Customers should be careful when sending colourful envelopes (stock photo)(Image: Getty)

Royal Mail customers sending letters or cards in coloured envelopes might need to add an extra label to their post. While many people choose colourful envelopes for special occasions, such as birthdays and anniversaries, they might not realise that doing so could delay their post or cause problems during delivery.

The postal service requires that customers write the send address 'clearly' on the front of their envelope to help ensure everything goes to the right place. The Royal Mail website explains: "It's important that the address shows up against the colour of your envelope."

Customers can still use coloured envelopes, but it is advised to add a white label and write the address in black ink. According to Royal Mail advice, the address should go in the bottom-left corner of the envelope or parcel.

When sending letters and parcels, customers might find the Royal Mail app helpful. Royal Mail says customers can use its app to track parcels, find drop-off points, and book redeliveries. The postal service said: "Were always adding great new features and improvements to give the best Royal Mail experience on our app.

"Track deliveries: Receive instant push notification updates on progress of your deliveries. Send items: Buy postage in just a few simple steps, we can collect your items and bring the label or you can drop off. Get proof of posting. Tell us when youve posted an item and receive a digital certificate.

[Birthday cards often come with coloured envelopes (stock photo)]

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Birthday cards often come with coloured envelopes (stock photo)(Image: Getty)

"Tell us your delivery preferences: Set a Safeplace for your items when youre not in. Book a redelivery: Well automatically attempt delivery again the next working day, or you can book a redelivery on the app.

"Find your nearest drop off points: Find Postboxes, Lockers, Parcel Postboxes and shops (including Royal Mail Shops and Post Office branches)." More information is available on the Royal Mail website.

Royal Mail has also recently revamped its online experience for customers. In a Facebook update shared earlier this summer, the postal service told customers: "We've made it easier than ever to find and purchase the perfect postage option for your parcels.

[Classic Royal Mail letterbox outside Kings College, Cambridge.]

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Royal Mail shares advice for customers online (stock photo)(Image: Getty)

"Next time you're sending something, you'll now see the most popular options first. So, if you're in a hurry, you're only a few clicks away from getting your parcel ready to send. Simply tell us the size and weight of your parcel, how quickly you need it to be delivered, and if you need any extras such as tracking, guaranteed delivery, a photo on delivery, or a signature.

"We will then recommend the best postage services for you to choose from. Click on the postage option you want, and add a few extra details before adding to your basket. Easy."

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