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Couple left 973 out of pocket after confusing rule blocks them from dream holiday

Peter Wiles and his wife Rogelyn Caresosa had been planning to go on a holiday to Cappadocia in Turkey, but their holiday ended at Manchester Airport where Turkish Airlines stopped them from boarding

[Peter Wiles and his wife Rogelyn Caresosa ]

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Peter Wiles and Rogelyn Caresosa were unable to go on their holiday

A man was left 'questioning his sanity' after he and his wife missed a Turkish Airlines flight.

Peter and Rogelyn Wiles had been looking forward to a romantic getaway in Cappadocia, a region of Turkey famous for its colourful hot air balloons and multi-level subterranean cities carved out of soft volcanic ash stone over thousands of years.

The couple married in 2024, paving the way for Rogelyn to move to the UK on a spouse visa and live with her factory worker husband. Having saved up the cash for the May 2025 getaway, Peter splashed out 973.30 for flights from Manchester Airport.

Both Peter and Rogelyn were distraught when their dream getaway ended at the airport.

"My wife was devastated, we had to get a taxi home as it was late on a Sunday and the trains had finished," Peter told the Mirror. "This whole debacle has honestly had me questioning my sanity at times!"

Have you had a holiday go wrong? Email webtravel@reachplc.com

[GVs of Terminal 2, Manchester Airport Departures.]

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The couple only made it as far as Manchester Airport(Image: Kenny Brown | Manchester Evening News)

Peter had booked and paid for two Turkish Airlines return flights to Turkey for himself and his Filipino wife, as part of a single booking in his name, using his Tesco Bank credit card.

They encountered a small difficulty in booking. Because Rogelyn holds a UK spouse visa, her old Biometric Residence Permit (BRP) card had technically expired at the end of 2024 under the UK's switch to digital eVisas, although her actual immigration status remains valid until 2027.

Before applying for Turkey's eVisa, Rogelyn called the Turkish Consulate, which advised her to use her BRP number rather than her UK "share code" as the "additional visa number" on the form.

However, once at Manchester Airport, a Turkish Airlines gate agent rejected this, insisting the share code should have been used instead. This is despite the eVisa printout they presented, which stated that "eVisas of other countries are NOT accepted as supporting documents."

Ultimately, Rogelyn was denied boarding and so the couple were left at the airport, their plane leaving without them.

Peter has now been left fighting to get his money back, attempting to claim it back via his bank and Turkish Airlines. So far, he has been unsuccessful. He claims that Turkish Airlines refused to give a clear written explanation for the refusal, at various points citing a vague "issue" with the visa, then claiming the couple were a "no show".

Following a request from Peter, Tesco Bank raised a chargeback, which the airline contested twice, before Tesco Bank ultimately dropped it. The bank accepted the airline's "flight operated as scheduled" explanation, despite that not addressing why boarding was denied.

Peter would go on to report the incident to the Ombudsman, but she ruled against him on technical grounds: no valid Debtor-Creditor-Supplier agreement existed for the wife's ticket because she, not Peter, was the one denied boarding.

The lengthy and frustrating process has left Peter doubting himself. "I've developed a complex about being misunderstood and feel I have to explain everything in detail," he added.

A Tesco Bank spokesperson said: "We were sorry to hear about the experience Mr Wiles had when attempting to travel with his wife. After careful consideration, we concluded that his case didn't meet the criteria for a successful Section 75 claim. He referred his claim to the Financial Ombudsman Service, which upheld our decision."

Turkish Airlines did not respond to a request for comment.

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