Bring the in-store experience to life across digital commerce
Guide customers with relevant recommendations and dynamic merchandisingmaking digital shopping feel as personal and engaging as visiting a store
The Challenge
Replicating in-store guidance in digital shopping experiences.
Online shoppers lack the personalized assistance they receive in physical stores. Disconnected data, inventory signals, and customer preferences make it difficult to guide discovery, answer questions, and drive confident purchase decisions.
How Agentforce Helps
Create guided, adaptive shopping experiences.
Agentforce brings human-like guidance to digital commerce. Agents combine customer context, product data, and real-time signals to help shoppers explore, compare, and choose, turning browsing into a personalized journey.
How it Works
Shopping Assistant Agents
Answers questions and guides product discovery through conversation
Recommendation Agents
Suggests products based on preferences, behavior, and trends
Merchandising Agents
Adapts product displays and recommendations in real time to reflect demand and engagement
Inventory Agents
Communicates availability, delivery options, and fulfillment timelines
Checkout Agents
Provides tailored offers, bundles, and incentives at the point of purchase
Post-Purchase Agents
Supports returns, exchanges, and cross-sell opportunities
Impact
Learn how Pandora is bringing the in-store experience to life across digital commerce
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Agentforce Commerce FAQ
How does Agentforce replicate the in-store experience online?
Agentforce Commerce connects your entire business on one unified platform from ecommerce and POS to order management. It helps your teams with merchandising and your customers with guided shopping. This is how the world's leading brands get faster time to value, increase conversion and lower TCO.
What function do Shopping Assistant Agents serve?
Shopping Assistant Agents facilitate product discovery through natural conversation. They answer questions and guide customers to the right products in real time. This interactive support helps shoppers make confident purchase decisions. It bridges the gap between digital convenience and personal service.
How does Agentforce customize product displays for shoppers?
Merchandising Agents adapt product displays and recommendations instantly. They analyze real-time demand, engagement signals, and individual preferences. This ensures that the digital storefront remains relevant to each visitor. It creates a dynamic shopping environment that encourages engagement.
Can Agentforce manage inventory and delivery inquiries?
Yes, Inventory Agents automatically communicate product availability to customers. They provide clear details regarding delivery options and fulfillment timelines. This transparency helps manage shopper expectations before they reach checkout. It reduces the friction often caused by uncertainty about stock or shipping.
How does Agentforce impact average order value (AOV)?
Checkout Agents offer tailored bundles and incentives at the point of purchase. They identify relevant cross-sell opportunities based on the customer's cart and purchase history. This personalized approach encourages shoppers to add complementary items. The result is typically higher conversion rates and increased average order value.