Small Business CRM Pricing
The CRM that knows your business with turnkey AI at every price point
CRM suites or products by role you decide
- CRM suites
- Products by role
Everything you need, nothing you dont
Free Suite
- Lead, Opportunity, and Customer Case Management
- Assistive AI with Employee Agent
- Single-Send Email Campaigns, Forms, and Analytics
- Connected Slack Conversations
Starter Suite
- Everything in Free, Plus Unlimited Users
- Built-In Sales Flows and Lead Routing
- Dynamic Email Nurture Campaigns and Lead Scoring
- Secure Payment Links and Ecommerce Storefront
Pro Suite
- Everything in Starter plus Enhanced, Real-Time Chat
- Sales Quoting and Forecasting
- Greater Customisation, Automation+ Access to AppExchange
- Premier Support (add-on)
This page is provided for information purposes only and subject to change. Products may not be available in all markets. For product availability contact a sales representative.
Choose the product that fits your business goals.
Sales Cloud Enterprise
- Advanced Pipeline Management and Forecasting
- Opportunity Scoring and Conversation Intelligence
- Unlimited Web APIs
- Agentforce**
Service Cloud Enterprise
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Marketing Cloud Next Growth Edition
- Agentforce Campaign Creation
- Multi-Channel Journeys
- Forms and Landing Pages
Commerce Cloud B2B Growth Edition
- 6 B2B Storefronts
- Order Management Lite
- Analytics, Automation, & Segmentation
Slack Business+
- All the Benefits of Pro
- SAML-based Single Sign-on with Critical Security Features
- Advanced AI capabilities and Salesforce Integrations
This page is provided for information purposes only and subject to change. Products may not be available in all markets. For product availability contact a sales representative.
Compare editions and top features.
Top Features
Sales Features
Service Features
Marketing Features
Commerce Features
Slack
Enhanced Capabilities
Put turnkey AI to work with a CRM that already knows your customers so you can automate great experiences and focus on the things that actually matter.
AI for every part of your business
Marketing
Easily build, personalise and optimise campaigns and journeys.
Expert support at every stage
With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a future with AI.
Standard Success Plan
- Access to Knowledge Articles, documentation and Trailhead
- Global Trailblazer Community
Premier Success Plan
- Expert guidance and product education
- Health checks and recommendations
- Access to 24/7 support for business-stopping issues
- Bundled with Unlimited Edition
Signature Success Plan
- Designated Customer Success Manager
- Customer Success Score
- Proactive Monitoring and Key Event Management
- Fastest 24/7 support response times
Find your path to AI success with the right experts and apps.
Leverage Professional Services and Salesforce Certified Partners for the expertise, agents, and apps needed to unlock your data and secure long-term AI success. Depending on your unique needs, engaging one or both can maximise your ROI.
Professional Services
Realise value quickly and become self-sufficient with Salesforce.
Partners
Connect with agents, apps, and experts to build and grow your business with AI and Salesforce.
Put turnkey AI to work for your business
Get Salesforce. Free.
Start fast with built-in AI and everything you need to get going at no cost.
Talk to an expert.
Not sure where to start? Well help you figure it out.
Watch a Starter Suite demo.
See exactly what youre getting before you commit.
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Small Business Pricing FAQs
- General
- Investment
Are there upfront costs or additional fees?
Salesforce has different add-ons, apps and additional products to help your company stay ahead in your industry. Contact us to discuss exactly what kind of products youre looking to add and how we can help.
What if my business priorities and product needs change?
We know things dont always go according to plan and were here and will try our best to support. Contact us to discuss options.
Do Salesforce products integrate with outside applications and systems?
In many cases, Salesforce products integrate directly with many outside applications and systems to help you to connect your data. For those that dont have built-in integration, like on-premises data sources, you can purchase licences of MuleSoft, work with our integration partners or use apps on AgentExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
What support and service packages are available?
We offer several advisory, adoption and support plans to our customers. To learn more, visit Success Plans.
How long are your contracts?
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
Can I upgrade at any time? Can I add more products later on?
You can add products or upgrade at any time. Contact us to see what works for your business.
How much does Starter cost?
If a prospect wants to purchase the Starter Suite SKU, the cost is $25 USD per user per month, billed monthly or annually. There is no user maximum. All purchases are completed using Your Account.
How much does Sales Cloud cost?
How much does Service Cloud cost?
Service Cloud pricing varies depending on the edition, number of users and add-on products. Pricing starts at $25 per user per month for Starter edition. Contact us to talk about your specific business needs and use cases.
How much does Account Engagement cost?
Account Engagement - Growth starts at $1,250 USD/month for up to 10,000 contacts billed annually. For more information, please review the detailed product breakdown on this page or request a call with a sales representative today.