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Agentforce Commerce Innovations | Salesforce

The Agentforce Commerce Summer '26 Release is here.

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Introducing our biggest Commerce release yet

Explore the latest Agentforce Commerce innovations across agents, B2C and B2B Commerce, Order Management, and Point of Sale. Check out AI-first features built to drive higher conversions, accelerate time to value, and reduce total cost of ownership.

B2C Commerce

Built for the agentic era

A top-to-bottom reimagining of B2C Commerce from the storefront to the back office built to drive higher conversions, faster time to value, and lower total cost of ownership.

Shopper Agent

Increase conversion and basket sizes with agent-led guided shopping experiences on your storefronts that take shoppers from discovery to checkout and post-purchase with a single conversation.

Embedded FAQ Widgets for PDP/PLP

GA July '26

Enable shoppers to make more confident purchases through an intelligent Q&A widget that surfaces relevant, dynamic questions on product pages and provides instant answers.

Enhanced Chat Interface

GA July '26

Every interaction is faster and smarter with a modern chat interface that includes custom Lightning content, context awareness, and agents that can be embedded anywhere on your site.

Gross Taxation Support

GA Now

Support gross taxation in cart calculations initiated by Shopper Agent, ensuring pricing consistency, regulatory compliance across global markets.

Order Tracking for Guests

GA July '26

Guest shoppers can track their order status with just an email address and order ID no login required.

Agentic Commerce Search (F.K.A. Cimulate)

Go beyond keywords to seamlessly connect shoppers with what they want. Agentic Commerce Search uses real and simulated shopper data to deliver real results: a 13% increase in conversion rates and a 17% jump in add-to-cart rates. Power AI-driven discovery across your site and shopper agents. Available with B2C Commerce or standalone with any ecommerce platform.

Integrated with B2C Commerce

GA July '26

Take Shopper Agent to the next level with intelligent, intent-aware search powered by Agentic Commerce Search (Cimulate).

Shopper Agent with Agentic Commerce Search

GA July '26

Accelerate product discovery with intelligent, intent-aware search powered by Agentic Commerce Search (Cimulate).

Agentic Query Rewrite

GA July '26

Automatically capture emerging trends and seasonal intent without manual monitoring or merchandising.

Agentic Commerce Channels

Surface your products in conversational AI search results to drive high-intent traffic and new revenue. With a native integrations for ACP and UCP, shoppers can seamlessly discover products, checkout, and get order support.

OpenAI Product Feed Integration

GA July '26

Connect your store catalog to ChatGPT for embedded product discovery. Surface your products in conversational AI search results to drive high-intent traffic and new revenue, with a native feed integration and field mapping UI built directly into Business Manager.

Google Feed and Checkout Integration

GA August '26

Connect your store catalog to Google for embedded discovery and checkout across AI Mode in Google Search and the Gemini app. Enable end-to-end purchasing directly in Google, with payments, compliance, and order management running on your existing commerce rails.

Storefront Next

A new storefront for B2C Commerce that gives you enterprise power with out-of-the-box simplicity. Its quick to launch and easy to manage, fast and high-converting out-of-the-box, and built to be AI-first. Existing storefronts (Site Genesis, SFRA, PWA Kit) remain fully supported with no end-of-life date.

Fast Set Up

GA Now

Stand up a storefront in less than 30 minutes in Business Manager. With a few clicks you get a full storefront template, hosting, connected APIs and a GitHub repository.

Retail Storefront Template

GA Now

Our high-performance storefront template delivers a rich, aspirational user experience out of the box. By combining modern web foundations with a frictionless checkout, it eliminates custom build work and maximizes conversions.

High-Performance Headless Architecture

GA Now

Built on a cutting-edge stack (React Router 7, Vite, Tailwind), Storefront Next crushes core web vital thresholds while providing a headless foundation.

Commerce Apps Framework

Reduce custom development with installable, plug and play apps in Business Manager for Storefront Next.

Business Manager Admin for Apps

GA Now

Intuitive setup in Business Manager that provides a clear set of tasks to configure features with minimal developer customization.

ISV Launch Partners for Storefront Next

GA Now

ISV partners who've built or are actively building a Commerce App for Storefront Next include Adyen, Avalara, Amplience, Bazaarvoice, Contentstack, ESW, Forter, Mirakl, Noibu, Stripe, Vertex and Zenkraft.

AI-Native Developer Tools

GA Now

Build commerce apps faster across front end, backend, and full-stack use cases with skills and tooling that plug into B2C Commerce developer tools and every major agent framework.

Agentic B2C Developer Toolkit

Drastically reduce developer onboarding and implementation timelines with an open source AI toolkit that includes a unified CLI, MCP Server, IDE plugins and Agent Skills for AI assistants (like Claude Code, Cursor, GitHub Copilot, and others).

MCP Server, IDE Plugins and Agent Skills

GA Now

Leverage a local MCP, IDE plugins and a library of 40+ pre-built agent skills designed to integrate with AI development platforms (Claude Code, Cursor, GitHub Copilot, Agentforce Vibes, etc.).

Figma-to-Code Automation

GA Now

Transform high-fidelity Figma designs directly into production-ready components and branded themes without writing a single line of manual code.

Automated CLI and Workflow Orchestration

GA Now

Automate complex deployments, accelerate error resolution, and drastically shorten developer onboarding time with a robust command line interface (CLI).

Merchant Agent

The days of clicking through Business Manager menus to execute merchandising tasks are over. The Merchant Agent brings natural language automation to your back office letting merchandisers organize catalogs, sort products, create boost and bury rules all by describing what they want in natural language to an AI agent working alongside them.

Agentic Boost & Bury

GA Now

Use natural language prompts (e.g., Boost high-margin items with low inventory) to create boost and bury rules instantly.

Agentic Categorization

GA Now

Harness AI-driven insights to automatically organize your catalog. Optimize your workflows by having your agent analyze product attributes and titles to suggest the best category fit, accelerating time-to-market while maintaining perfect SEO structure.

Agentic Sorting Rules

GA Now

Use agentic sequencing to prioritize products based on real-time business goals.

Agentic Sidebar in Business Manager

GA Now

Boost merchandiser productivity with Agentforce working by your side. Use natural language to automate tasks directly within the merchant workspace.

Content Workspace and Page Designer

A central workspace in Business Manager to easily manage and orchestrate content across pages to power personalized and dynamic commerce experiences.

Content Workspace with Bulk Actions

GA Now

A centralized dashboard in Business Manager with search, filter, and bulk actions to simplify lifecycle management of content blocks.

Storefront Next Support

GA Now

Turnkey Page Designer support for Storefront Next using React components, out-of-the-box pages, and integrated storefront preview.

Content Blocks

GA Now

Create and reuse single components or full page compositions across your site. You can easily reuse any Page Designer components by saving them as content blocks and adding them to any page.

Embedded Content Blocks

GA August '26

Visually manage and target content in global storefront areas such as the header promo banner, modals, etc. as an alternative to content slots.

Product Management and Enrichment

Unify real-time product performance insights with streamlined bulk enrichment tools to maximize sales and catalog discoverability.

Product Readiness Insights

GA Now

Pinpoint products that are missing essential information before they go live by using home page insights and specialized readiness filters.

Quick List Actions and Data Exports

GA Now

View, bulk copy, and export product data directly from your list view in either CSV or XML formats.

Bulk Replication

GA Now

Update multiple products, price books, or content assets simultaneously by utilizing existing granular data replication tools. You can now publish these batch updates directly from Business Manager once permissions are assigned.

Visual Merchandising Workspace

A centralized, data-driven workspace that empowers merchants to maximize sales and product discoverability by turning real-time insights into immediate, high-conversion actions.

Customizable Product Tiles

GA Now

Tailor your UI components to prioritize the metrics that matter most to your current business goals, such as conversion lift, inventory health, or brand-affinity scores.

Real-Time Data Overlays

GA Now

View dynamic data signals right on top of your product grid, giving you an instant snapshot of SKU health directly on the product image.

Centralized Grid Management

GA Now

Control how products appear on product listing and search pages. Pin, drag-and-drop, and manipulate sorting logic, faceout colors, and category assignments across your storefront from a single canvas.

Connected Commerce & Marketing

Turns campaigns into conversions with unified data, consent, and templates across marketing and commerce.

Unified Consent

GA July '26

Expand your marketing subscriber base through commerce channels with a common consent model to seamlessly capture and respect privacy preferences across all channels.

OOTB Commerce + Marketing Journeys

GA July '26

Get simplified set up and OOTB templates for abandoned cart and post order notifications across email and SMS notifications.

Salesforce Personalization

GA July '26

Incorporate top seller product recommendations in abandoned cart notifications and post order messages.

Salesforce Payments

If you want to lower cart abandonment, its critical to optimize the final steps of the checkout process. For teams using Salesforce Payments, this release offers code-free control over the storefront checkout experience.

Dynamic Payment Sorting

GA Now

Arrange the sequence of payment methods in Business Manager so shoppers see your preferred, highest-converting options first, replacing the old static list configuration.

Expanded International Options

GA Now

Provide global shoppers with familiar, localized payment methods. Weve added native Salesforce Payments support for Amazon Pay (via Stripe) and TWINT (via Adyen).

Express Payment Visibility Toggles

GA Now

Control exactly where fast-checkout buttons appear across your storefront. Turn express payment components on or off for the Checkout, Cart, Mini-Cart, and Product Detail pages using simple togglesno code modifications required.

Unified B2C Commerce and Salesforce Orgs

Connect B2C Commerce and Salesforce Orgs natively with a few clicks, securely unifying your data and unlocking Agentforce and cross-cloud experiences without custom integrations.

Salesforce Org and B2C Commerce Trusted Connection

GA Now

Eliminates manual integration overhead by allowing admins to establish a secure 1:1 trusted relationship in just a few clicks within Business Manager.

Flexible Sandbox Pairing

GA Now

Accelerates development by granting lower B2C environments the flexibility to pair with lightweight core sandbox types.

Shopper Profile Sync

A native sync that automatically creates a Person Account in Salesforce for every registered shopper - one unified identity that unlocks 360-degree customer context and autonomous Agentforce actions.

Native Shopper Profile Sync

GA Now

Automatically creates a Person Account in a Salesforce Org for every registered shopper. No custom code or middleware required.

Bi-directional Data Synchronization

GA Now

Updates automatically in both directions across mapped attributes whether changed on the storefront or in CRM.

Log Center Enhancements

Comprehensive event tracking for Account Manager audit log events in Log Center, making it easier to monitor and analyze changes made to users, API clients, and organizations in Account Manager.

Consolidated Audit Log Events

GA Now

Audit log events for users, API clients, organizations, roles, and event types are all consolidated in one place in the Log Center, helping users to get a quick comprehensive view.

Anomaly Detection

GA August '26

Uses AI to continuously monitor log patterns and alert teams when unusual behavior occurs, helping catch issues before customer impact.

Unified Alerting

GA Now

Brings customer-facing and platform signals into one proactive alerting experience across logs, metrics, anomalies, and service health.

Metrics API + B2C-CLI Support

GA August '26

Provides programmatic access to Agentforce Commerce operational and business metrics for customers, partners, and internal teams.

eCDN for On-Demand Sandboxes

Automatically extending the eCDN to every new On-Demand Sandbox (ODS), bringing production-parity CDN capabilities to sandboxes out of the box using Default Domain. This enables teams to test security rules, composable storefront routing and CDN performance on ODS before going live.

Auto-Enabled eCDN for ODS

GA July '26

Zero-configuration eCDN for all new ODS instances with default domains. Each instance receives a default storefront hostname and a Business Manager hostname provisioned automatically via the Fast Setup in under 30 minutes.

Production-Parity Security & Performance

GA July '26

Full eCDN feature set available on ODS: edge caching, WAF, rate limiting, bot protection, PCI 4.0 / Page Shield, real-time analytics, MRT routing rules, and log export all manageable via Business Manager UI or CDN API.

eCDN Configuration in Business Manager

A unified configuration zone in Business Manager replaces the old per-feature eCDN configuration pages, and Trusted IPs are automatically migrated to a more expressive Custom Rules + Managed IP Lists model.

eCDN Configuration

GA July '26

Configure eCDN security rules and Managed IP Lists once at the Account or Realm level, instantly deploying a unified defense baseline across all storefront domains while eliminating manual, zone-by-zone configuration errors.

Automated Trusted IP Migration

GA July '26

All existing Trusted IPs automatically upgrade into dynamic Managed IP Lists for highly expressive, custom allow/block logic. To ensure absolute compliance and prevent environment drift, top-level editing access is locked strictly to Production.

eCDN Config in LWC & Logpush in Business Manager

GA July '26

This is a fully modernized interface with Lightning Web Components (LWC) to manage your Crypto, WAF, and Speed workflows plus three new capabilities: Logpush streaming directly to your external storage, proactive system alerts via a Notifications tab, and Analytics timeline charts.

B2B Commerce

B2B Commerce

Accelerate growth and empower sales teams with self-service B2B Commerce built on Salesforce. Launch faster using prebuilt templates, a headless storefront, and Agentforce merchandising skills, then drive revenue through connected data and an AI-powered buyer agent. Deliver trusted, scalable interactions across a unified journey to become the easiest company to do business with.

Headless B2B Commerce

Launching a B2B commerce buyer experience has never been faster. By pairing modern AI coding agents like Claude, with a new headless reference architecture, and high-scale APIs, companies can go beyond rigid portals. In just 30 minutes, you can deploy a next-generation agentic buyer experience.

Headless Playbook

GA Now

Step-by-step architectural guidance and best practices that simplify complex B2B orchestration and accelerate developer onboarding.

B2B Headless Reference Application

GA Now

A modern React storefront backed by an open-source repository, to accelerate B2B Commerce implementations.

Agentic B2B Commerce

Empower buyers with AI-powered Buyer Agents for agentic discovery, and automate merchandising using natural language driven by data-backed insights.

Enhanced B2B Buyer Agent

GA Now

Bring B2B purchasing directly to WhatsApp and SMS. Guide buyers to the precise SKU in seconds to accelerate revenue and slash transaction costs.

B2B Merchant Agent Enhancements

GA July '26

Automate storefront management tasks, by using Agentforce to act upon next best merchant actions in order to speed time to value and yield higher conversions.

B2B Commerce Core Enhancements

B2B Commerce offers the markets most comprehensive and feature-rich platform, equipping businesses of all types to operate effortlessly. Built specifically for B2B companies and natively connected to Salesforce, providing customers of all sizes the tools to scale with ease.

Round-Trip Quoting

GA Now

Unify the RFQ and quote-to-cart processes into a single workflow, using enhanced management pages to eliminate the manual friction that stalls enterprise momentum.

Multi-Cart

GA July '26

Manage, share, and check out across multiple carts simultaneously for high-volume, multi-project agilitywith zero performance loss at scale.

Mobile Publisher

GA Now

Deploy fully branded, native iOS and Android apps for B2B Commerce instantly with the enterprise speed without the overhead of custom development.

Revenue Management Price Adjustments*

GA Now

Simplify handoffs between sales reps and buyers at every stage of purchasing with new price adjustment overrides for all product types.


** Requires Agentforce Revenue Management Licenses

B2B Commerce Weighted Search Attributes

GA July '26

Allow merchandisers the flexibility to determine which fields are prioritized in search reducing error or no-results returns and helping buyers to find what they need more efficiently.

Order Templates

GA July '26

Streamline buyer and seller collaboration allowing buyers to save products for later, simplifying future ordering.

Order Management

Order Management

Today's merchants are caught between rising fulfillment costs, fragmented inventory data, and customer expectations that have never been higher. Siloed systems, static routing rules and reactive operations aren't just inefficient they're a competitive liability. Salesforce Order Management is built on a scalable AI-first agentic fulfillment engine that autonomously optimizes every step of the order lifecycle from inventory availability and routing to real-time exception management and post-purchase service.

Agentic Order Management

The era of manual fulfillment rule maintenance is over. Agentic Order Management lets merchants use natural language prompts to dynamically adjust order routing in real-time proactively managing disruptions like damaged inventory or underperforming nodes before they impact customers.

Fulfillment Time Analytics

GANow

Gain business insights, based on data in Data Cloud, to help in analyzing category fulfillment processing time across all locations and time frames, and get recommendations to improve the same.

Disruption Alerts

GA Now

Update routing logic with a single click to respond to internal disruptions or external events like weather alerts.

Agentic Order Support

GANow

Full contextual order status from the order summary data model enables self-service returns (simple and complex RMAs) and cancellation of any order within fulfillment with configurable guardrails to restrict certain cancellation types. A shopper can start a conversation, find their order, initiate a return, and choose between a refund or exchange all without leaving the chat. No receipt required.

Omnichannel Inventory Scale

The largest enterprise merchants need infrastructure that can grow with them. This summer, Omnichannel Inventory delivers massive scale improvements: 7,000 locations (7x increase) and 200 million inventory records (5x increase), supported without technical constraints.

Scaled Channel Segmentation

GANow

Supports up to 100 Location Groups with a single group capable of containing up to all 7,000 locations for a global inventory view.

High-Velocity Data Ingestion

GA Now

Delivers 4x faster import speeds with 5x more concurrent file processing, ensuring inventory counts are ingested and aggregated faster than ever.

Location Graph Optimization

GA Now

Achieves 10x faster inventory count rebuilds after configuration changes keeping even the most complex networks responsive.

Order Orchestration and Fulfillment

Evaluates every eligible fulfillment location and selects the one that minimizes total cost-to-serve while still meeting the customer's delivery promise. Enterprise-grade observability, security, and event-driven architecture giving commerce teams the infrastructure they need to operate proactively at scale.

Delivery Routing Engine

GA Now

A routing engine that can combine multiple rules, assign custom weights to reflect priorities, and define a clear order of execution for routing logic.

Cost-Based Routing

GA Now

Routing rules that determine the best fulfillment location or combination of locations based on total cost and eligible locations to ship from while still meeting customer delivery promise.

Weighted Custom Rules

GA Now

Minimize price reductions and markdowns by prioritizing fulfillment from locations with excess, obsolete, or slow-moving inventory.

What If and Explainer Modeling

GA August '26

A powerful tool that uses historical order data to allow merchants to test and preview the impact of new routing rules in a risk-free environment.

Delivery Estimation

Provides a highly accurate, performant, and scalable commerce delivery service that gives merchants flexibility in how they configure and implement delivery estimation logic.

Configurable Routing Rules for Estimates

GANow

Configure routing rules that include inventory, proximity, overstock, and split optimization to determine the sourcing location to be used for estimates

Cut-Off Time

GA Now

Provide the latest time an order can be placed to meet a specific delivery date or store pick-up time. For example, order by 4pm today to get your order delivered tomorrow.

Expanded Supported Regions and Carriers

GA Now

Use transit times sourced directly from Canada Post for shipments within Canada and Royal Mail for shipments within the UK.

Change Order Summary API

Merchants can now modify unfulfilled orders directly adding items, updating delivery groups, changing line item quantities, and performing up to 100 changes per transaction.

Flexibility to Modify Order Summaries

GA Now

Using the new Change Order Summary API the merchant can make essential changes to unfulfilled orders like adding new items, adding/updating order delivery groups, changing the quantity of a line item.

Multiple Modification Across Entities

GA Now

The API allows for modifying non-financial fields, creating new order delivery groups, and performing up to 100 changes per transaction; however, modification is only permitted if the entire order line is in a pre-fulfillment status.

Order Management Insights for Slack

We're turning Slack into the primary operational interface for fulfillment. By bridging headless OMS with Agentforce, you can access critical order operations information where teams work, eliminating context-switching.

Insights on Slack

GA July '26

Expose Agentforce for Order Management analytic capabilities to Slack for the user. Insights include fulfillment location performance broken down over time across categories and SKUs along with fulfilment information.

Actions on Slack

GA July '26

Expose Agentforce for Order Management actions to Slack for the user to act upon recommendations generated from Order Management directly by staying in Slack. Supported actions include modifying rules of routing and updating estimated processing time for location.

MCP Server for OMS

Provide real-time order visibility and fulfillment orchestration through natural language, enabling AI agents to query, update, and resolve order issues through a headless architecture to connect to any channel where your organization works.

Headless Order Intelligence

Query and act on order data from any surface: storefront, agent, or custom app, no UI required.

Work Where You Work

Native integrations with Slack and seamless connectivity with Teams, and other workforce collaboration tools so agents can surface order alerts and take action without switching context.

Universal System Connectivity

Connect to ERPs, WMS, and carrier platforms to orchestrate fulfillment end-to-end from a single natural language interface.

Point of Sale

POS

Your Store. Your Hardware. Now on iOS, Android, and Windows. Place a unified view of every customer, product, and order directly into the hands of store associates.

Unified Commerce

Unified customer, product, inventory, and orders across POS, Commerce, OMS and Loyaltydelivering consistent, omnichannel experiences.

Unified Product Catalog

GA August '26

A single syndicated product catalog shared across Salesforce POS and B2C Commerce means corporate teams manage catalog and availability onceensuring every associate and shopper sees the same information everywhere.

Unified Orders

GA Now

Unified Orders empowers store associates to modify or cancel any digital or in-store order on the spot slashing support volume and turning the POS terminal into a genuine customer service hub.

Platform Flexibility and Scale

Your Store. Your Hardware. Now on iOS, Android, and Windows. POS leverages Hyperforce infrastructure to deliver faster rollouts, lower TCO, and enterprise-grade scalability.

POS on Android and Windows

GA August '26

Lower total cost of ownership by deploying Salesforce POS on devices you already own and operate. Accelerate deployment with existing devices from Zebra, Elo, Google, HP, Samsung and Volcora. Reduce associate training time with familiar technology and your existing retail operation flow of work.

Card-Not-Present Transactions

GA Now

Streamline card-not-present transactions with a secure, tokenized framework that enables cardless VIP checkouts via verified customer profiles.

Platform Extensibility

Built on open APIs, our system works with whatever payment processor, gift card, or registry you already use. You can plug in tools like Aurus and Vertex immediately, letting you get started quickly and stay flexible as you grow.

Aurus Payment Gateway

GA July '26

The Aurus Payment Gateway integration gives retailers the freedom to "bring their own bank", connecting Salesforce POS to a broad range of global processors while enabling secure cross-channel tokenization for EMV (Europay, Mastercard, and Visa) contactless and digital wallet.

Gift Cards via Service Provider Interface

GA Now

Execute frictionless gift card sales and redemptions directly at the POS. This native integration ensures that gift card balances are updated in real-time across all digital and physical channels, providing a single, reliable source of truth for store credit.

Intelligent Store Operations

Unify data and operations for autonomous discovery, frictionless post-purchase journeys, and precision fulfillment that transforms efficiency across every store.

Enhanced Order Fulfillment for BOPIS and BORIS

GA Now

Optimize store operations by combining intelligent batch picking and visual SLA tracking with step-by-step packing guidance to ensure fast, accurate, and brand-consistent fulfillment.

Seamless Omnichannel Journeys

GA Now

Unify post-purchase experiences with seamless cross-channel returns, exchanges, and automated appeasements at any POS location.

Omni-Channel Quote and Email

GA Now

New Quote SPI and Email Quote capabilities unify online and in-store quoting, enabling customers to request, revise, and complete quotes across touchpoints.

Batch Picking Fulfillment Orders

GA Now

Streamline store operations by grouping multiple fulfillment orders into an intelligent pick-path, allowing associates to fulfill more orders in less time with higher accuracy.

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