Get started with commerce.
Build, brand and manage your online storefront using built-in guidance and simplified tools. With the complete CRM for small businesses, you can seamlessly connect commerce with every step of the customer journey, including marketing, sales and customer service.
Commerce for Small Business Pricing
Find the right solution for your business needs.
Starter Suite
- Lead, Account, Contact and Opportunity Management
- Dynamic Email Marketing and Analytics
- Built-in Sales Flows and Lead Routeing
- Connected Slack Conversations
Pro Suite
- Everything in Starter plus Enhanced, Real-Time Chat
- Greater Customisation and Automation
- Sales Quoting and Forecasting
- Access to AppExchange
*All per month products require an annual contract.
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
Commerce solutions will elevate every buyers experience.
Launch your digital storefront with easy-to-use ecommerce features. Personalise every touchpoint in the customer journey by bringing your data together in one place. Drive more revenue on any channel. All with a single CRM suite.
Set up your storefront and drive revenue across channels.
Shop Front Builder
Create, customise and launch your digital storefront with low-code, drag-and-drop design tools. Plus, follow along with built-in guidance to get up and running faster, so you can start selling online and growing your ecommerce business.
Checkout and Payment Links
Make transactions a streamlined, no-hassle experience everywhere. Whether through optimised checkout on your storefront or with payment links in an email, you can drive revenue across any channel.
Grow relationships and revenue with connected commerce experiences.
B2B Marketing Automation
Automate email sends throughout the commerce buyer journey. With insights from your storefront, you can create targeted email campaigns to promote offers and nurture your customers. For example, if a customer abandons their basket and leaves your site, reel them back in with a series of automated email nudges.
Merchandising Tools and Commerce Analytics
Optimise your ecommerce store by using simplified tools to manage products, pricing, buyers and more. Make data-driven decisions and increase revenue with performance insights from your dashboard.
Launch a direct-to-consumer storefront with marketing, sales and service capabilities built into an easy-to-use CRM suite. Connect every touchpoint with unified data and enhance customer experiences on every channel.
Extend the power of commerce with these related products.
Marketing Cloud
Win customers. Engage efficiently. Grow revenue. This is digital marketing for lasting relationships.
Sales Cloud
Max out efficiency with better automation, data and intelligence.
Data 360
Unify your customer data and take action on insights with AI and automation in real time.
Service Cloud
Personalise support across self-service, your contact centre and the field with AI and real-time data on the #1 CRM.
YETI is in a constant state of innovation. We want to be able to do that quickly and Salesforce enables us to do so.
Scott StreitDirector, Software Engineering, YETI
Hit the ground running with commerce tips, tricks and best practices.
Generative AI is already improving ecommerce. Heres how.
How to create an online store (in 7 steps or less).
Everything you need to know about mobile commerce.
Put turnkey AI to work for your business
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Small Business Commerce FAQs
How does a small business get started with commerce?
With Commerce Shop Front in Starter Suite and Pro Suites, youll get step-by-step guidance as you build your branded storefront, add products, set up payments and checkout and use streamlined merchandising tools to manage your business.
Commerce Cloud's user-friendly platform also makes sure your online store is mobile-optimised. As your business grows, you can explore even more Commerce Cloud solutions and use Agentforce for automatic set-up features to simplify the process.
How much does it cost to start selling online?
You can begin using Commerce Cloud for as little as $25 a month with Starter Suite, which includes marketing, sales, service and commerce features.
How long will it take for me to launch my storefront?
With Starter Suite, you can launch your storefront in just a few hours.
How will commerce help my small business?
With Commerce Cloud, you can enhance your online presence, improve customer satisfaction and increase growth for your small business. The benefits include easy set-up and management, scalability, personalised customer experiences, multi-channel selling, built-in tools for analytics and marketing and integration with Salesforce solutions.
What kind of commerce tools does my small business need?
Small businesses typically need a range of commerce tools to effectively manage and grow operations. A user-friendly platform that allows you to create and manage your online store, like Salesforce Commerce Cloud, includes features like product listings, shopping baskets and secure payment processing.
Youll also need a secure and reliable payment gateway to process online transactions, along with customer relationship management (CRM), marketing automation, search engine optimisation (SEO), analytics and reporting, delivering and fulfilment and customer support.
How can I use automation for my small business' storefront?
Automating your small business storefront can significantly improve efficiency, reduce manual work and enhance the customer experience. Its important to automate your inventory management (to get real-time updates on stock levels) and your order processing (to automate order confirmations and fulfilment).
You can also use Salesforce tools like Marketing Cloud to automate email campaigns, such as welcome emails, loyalty emails and promotional offers. The email marketing tools in Starter and Pro Suites make it easy to segment your customer lists and send personalised, branded emails through automated campaigns.
If you run a subscription-based business, you can also automate payment processing for recurring payments and invoice generation.
What marketing initiatives should I start with to drive traffic to my online business?
To gain traction on your website, you should optimise your storefront for SEO and create high-quality content for audiences to engage with. Create content that can be promoted and posted regularly on social media platforms or through collaborations with influencers to link back to your site. You can also optimise your business listing to take advantage of local SEO.
Email marketing is also a great way to bring audiences to your website. Build an email list, send newsletters and use automated campaigns that target segmented customers based on their behaviour and preferences for targeted marketing.