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Agent Assist documentation Stay organized with collections Save and categorize content based on your preferences.

Agent Assist uses machine learning technology to provide suggestions to your human agents when they are in a conversation with a customer. Suggestions are based on your own uploaded data and therefore can be tailored to your specific business needs. Agent Assist also has multiple features that you can use to provide different types of suggestions and fine tune the suggested content that is provided to your agents. For example, you can configure suggestions using the Smart Reply feature. Each time an end-user asks a question, Agent Assist can provide suggested responses to the human agent.

Go to the Agent Assist product page for more.

Documentation

Learn Agent Assist basics.

Documentation

Learn about Agent Assist features.

Guide

Learn a task.

Guide

Learn how to train a model and test your results using the Agent Assist simulator, no coding required.

Codelab

See the Agent Assist REST, RPC, or client libraries reference documentation.

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Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License, and code samples are licensed under the Apache 2.0 License. For details, see the Google Developers Site Policies. Java is a registered trademark of Oracle and/or its affiliates.

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