Copilot gives every support agent a personal AI assistant so they can work smarter, faster, and deliver truly remarkable customer experiences.

With Copilot seamlessly integrated into your helpdesk, you can get instant, accurate and contextually relevant answers sourced from your team's conversation history, internal articles, public articles and external content.

Copilot can help you to find answers to your customer questions and guide you on how to handle them. Simply ask Copilot a question and get an instant answer.

If you need help with an internal process, ask an internal question, and Copilot will guide you through it step-by-step.

Copilot can pull relevant information from your public articles, internal articles, historical tickets/cases, snippets, webpages, and PDFs and even syncs content with Notion, Guru, Confluence, Zendesk and Salesforce. Start by adding, syncing, or importing all your sources to the Content section and then you can decide which sources you want Copilot to use when generating an answer.

Its easy to fact check and preview each of the sources used before sending the answer off to the customer.

Quickly modify Copilots answer by clicking on the three dots icon to suit your preferred style or translate it to a different language.

To add or improve the content Copilot uses to provide answers, simply go to the Train > Content page where you can write, edit, sync, import or remove content, all from one place and decide which sources you want Copilot to use.