Accessibility statement

This page only contains information about the Contact Jobcentre Plus site.

Using this service

This service is run by the Department for Work and Pensions. We want as many people as possible to be able to use this service. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
get from the start of the service to the end using just a keyboard
get from the start of the service to the end using speech recognition software
listen to the service using a screen reader

We've also made the text in the service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Reporting accessibility problems with this service

We're always looking to improve the accessibility of this service. If you find any problems that aren't listed on this page or think we're not meeting accessibility requirements, contact us by using the Contact DWP about accessibility form.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the:

Equality Advisory and Support Service (EASS) if you live in England, Scotland or Wales
Equality Commission for Northern Ireland (ECNI) if you live in Northern Ireland

Technical information about this service's accessibility

The Department for Work and Pensions is committed to making this service accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

How we tested this service

The service was last tested on 24 October 2025 and was checked for compliance with WCAG 2.2 AA. The tests were carried out by the Department for Work and Pensions.

The service was tested using both automated and manual testing. We also used VoiceOver, Zoom and Voice Control to test.

Preparation of this statement

This page was prepared on 22 September 2020. It was last reviewed on 24 October 2025.

This website was last tested on 24 October 2025. The testing was carried out by the Department for Work and Pensions.

We tested all pages.