Meet Ed Thomas, who leads one of the Escalated Support teams for WordPress.com. Ed’s team handles site migrations, cleans up hacked sites, and fixes bugs across the platform, work that changes every day and never lets him get bored. He talks about how AI has become a genuine learning partner in his job, helping him understand code in a way he never could on his … Continue reading Ed Thomas on Fixing Bugs, Learning AI, and Never Getting Bored

At Automattic, we have a Creed. This is the fourth line: I will build our business sustainably through passionate and loyal customers. Customers are central to everything we do. The Happiness Engineer title aims to capture how seriously we take that work. In 2007, when Matt Mullenweg posted Automattics first Happiness Engineer job listing, he described the role like this: We consider the support side … Continue reading The greatest job title I’ll ever have

If youve been thinking about applying to be a Happiness Engineer but arent sure yet whether youre ready, this guide will help you prepare to apply. Theres no guarantee that doing these things will result in you being hired, but many of our strongest candidates have prepared in some of these ways before applying. Build Real WordPress Experience The most valuable thing you can do … Continue reading Preparing for the Happiness Engineer Role

Job has been part of the WooCommerce story since before it was part of Automattic. He joined Woo in 2014, became an Automattician when Automattic acquired WooThemes in 2015, and now leads Woo Happiness, our WooCommerce support team of more than 100 people. In this video, Job shares how a willingness to try things (and stick with them) shaped his approach to leadership, why he … Continue reading Creating Space to Flourish: Job on Leading Woo Happiness

If you’re reading this and thinking “this opportunity seems too good to be true,” Adrian Gomez wants you to know he felt exactly the same way. Adrian leads a Happiness Engineer team on WordPress.com and has been with Automattic for almost 8 years. His journey from video game modding and tech tinkering to leadership is a reminder that there’s room here for all kinds of … Continue reading There’s Room for You Here: Adrian Gomez on Leadership and Belonging

The best part of my mornings happens before I sit at my desk. Its when I have a coffee with my wife, watching the sunrise roll across the countryside in Lavalleja, Uruguay, and think about the conversations Ill want to have with my team that day. Sometimes its celebrating progress. Sometimes its unblocking something thorny. Sometimes, its even laughing about how weird and beautiful our … Continue reading Why I Lead Happiness Engineers at Automattic

If you’re reading this, you’re probably considering applying for a Happiness Engineer role. Thats great to hear! I’m Maria, and I lead the Libra team in Woo Happiness (the best team). I wanted to give you a real sense of what it’s like to work with me and what we value on our team. My Journey My story begins with completing a Digital Systems Engineering … Continue reading Meet Maria: Leading Libra Woo Happiness Engineers

I am a born helper. When I first heard the job title Happiness Engineer, I thought, What an amazing job title! I want to do that! At the time, I had been blogging regularly on WordPress.com for about two years, and had just finished volunteering to host a community blogging challenge in collaboration with Automattics editorial team. They sent me a thank-you tee-shirt that said … Continue reading More than a job, a career: Andrea Badgley on Operations Leadership

Ever wondered what it’s really like to be a Happiness Engineer at Automattic? Ramona, a Happiness Engineer on the Customer Growth Team within WooCommerce, takes us through a typical workday in Happiness. As part of a fully distributed company, Ramona works from her home office, connecting with WooCommerce merchants around the world. In this video, Ramona shares what makes her role special: regular video calls … Continue reading 24 Hours a Day: Ramona’s Day on the Customer Growth Team

At Automattic, we’ve built something special: a company where you can work from anywhere in the world. But here’s what makes it even better: we bring our teams together to explore that world, too. For Happiness Engineers, team meetups are an awesome perk of the job. Once or twice per year, teams head to incredible locations around the globe for five to seven days of … Continue reading Happiness Team Meetups: Where Work From Anywhere Meets the World