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Fraud prevention
Start-up incorporation
Carbon removal
[Sessions Background]
Pair Stripe's infrastructure with dedicated technical expertise. Optimise your infrastructure and grow revenue through data-backed recommendations, guidance, proactive risk assessment, 24x7 monitoring and more.
Get expert guidance through 30+ specialised workshops and reviews. Work with Stripe's technical team to help improve authorisation rates, reduce fraud and refine your global expansion strategy.
Work with a dedicated team that analyses trends in your reporting, and makes recommendations to help you reduce costs and grow faster.
Safeguard your financial infrastructure against disruptions. Your technical account manager can identify risk factors and plan for peak volume surges, helping you maintain maximum uptime.
Identify integration issues early with continuous integration health monitoring. Our rapid response team can initiate fixes instantly and help prevent impact to your revenue.
Stripe technical account managers work as an extension of your engineering and finance teams. They understand your integration and business goals, which means they can connect you to the right Stripe capabilities faster. From improving authorisation rates to reducing fraud and sharing global expansion strategies, get personalised recommendations that help you cut costs and grow revenue.
Catch issues before they become problems. Using 30+ detectors, Stripe health alerts monitor your integration 24x7 to spot anomalies before they impact your revenue. If a disruption does occur, our rapid response team will mobilise to initiate a fix often before your team even knows there's an issue.
Prepare for your highest-volume moments with comprehensive readiness planning. For events like Black Friday or global launches, your support team provides proactive load testing, custom observability and a dedicated war room with real-time performance monitoring. With Stripe's 99.999%+ historical uptime, our infrastructure is built for high-scale surges. Our team provides the support needed to help you scale effectively and maximise revenue during key events.
All Stripe customers receive 24x7 phone, email, and chat help, plus access to support centre resources and Stripes developer Discord server.
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Growth
Priority, context-aware support for businesses that want additional revenue protection. Move faster with priority access to support and help from specialists who know your integration.
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Premium
Proactive monitoring and guidance for businesses that want ongoing recommendations, and prioritised support from a dedicated technical account manager.
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Enterprise
Technical partnership and advocacy for businesses that want dedicated support from a team of financial infrastructure experts.
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Developer-to-developer priority routing Direct access to support engineers to troubleshoot issues. |
1 developer profile | 2 developer profiles | 4 developer profiles |
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Critical issue escalation 24x7 response teams for faster resolutions. |
15-minute response SLA | 15-minute response SLA | 15-minute response SLA |
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Stripe health alerts Proactive monitoring with 30+ detector types and automatic incident creation. |
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Technical account manager (TAM) Stripe TAM who has deep expertise across payments, platform, reporting, and the Stripe API, and is responsible for the technical health of your account. |
Monitoring and guidance | Technical partnership, embedded directly in your team | |
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Integration optimisations Ongoing insights and recommendations to help improve your infrastructure, from experts who understand your integration. |
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Enterprise support pod A dedicated team for case handling, with experts who understand your business and integration. |
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High-volume event management Peak volume event preparation, testing, observability, alerting and reporting support. |
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Direct access in Slack Easy access to your technical account manager. |
Access personalised technical partnership and resources to help your business lower costs, improve authorisation rates and resolve issues faster. Learn how we can help you achieve your goals.
lower network costs for Enterprise support plan users
lower dispute rates for Enterprise support plan users
Alma is a financing and payment provider that allows customers to pay for their purchases in instalments.
Alma has grown quickly since launching in 2018, and now has over 2.4 million customers in 10 countries in Europe, including France, Germany, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal, Austria and Ireland. Alma looked to Enterprise support to reduce costs and continuously improve its Stripe integration.
With expert guidance from Stripe, Alma saved 300,000 in annual processing costs and reduced scheme fees by 57%. Through proactive monitoring and refined retry strategies, Alma also halved its API errors without compromising payment success rates.
We love working with Stripe, because we feel we have experts in front of us.
, Strategic Finance Senior Manager, Alma
Nord Security is a leading provider of privacy and digital security solutions for businesses and individuals who need protection online.
With over 15 million users, Nord Security constantly pushes the boundaries of payment optimizstion. Nord Security turned to Stripe Enterprise Support to help improve payment security, fraud, and compliance.
After implementing Stripe's recommendations, Nord Security reduced unnecessary processing fees and interchange costs. Nord Security improved authorisation rates by 5.1% and recaptured 2.6% more transactions with Adaptive Acceptance.
Enterprise support has absolutely helped us optimise processing and reduce declines. Working closely with a technical account manager gives us the opportunity to ask more questions and get detailed answers, faster.
, Head of Payments, Nord Security
FICO created modern credit risk scoring for the financial services industry in the 1960s, and now offers both consumer and B2B services.
FICO offers B2B analytics software and myFICO a consumer-facing service that helps people understand their credit. FICO turned to its Stripe support plan for help improving subscription management, optimising its implementation and making quick adjustments to pricing and payment methods.
By partnering with Stripe experts, FICO halved the time spent managing billing questions, allowing its team to focus on its core product. This partnership also delivered a one percentage point lift in authorisation rates, maximising revenue capture across its global platform.
One of the most important things was finding a provider that was very good at authorisation, with high success rates. We also needed to ensure that we could get as close as possible to successfully billing 100% of our consumers.
, Vice President and General Manager of Consumer Scores, FICO
LG Electronics Japan is the Japanese subsidiary of LG Electronics, one of the world's leading consumer electronics companies.
When LG Electronics Japan launched its online store, unexpected fraud on high-value products quickly diverted resources from growth. With the holiday sales season approaching, the team needed expert help to solve fraud without sacrificing revenue.
LG's Stripe Support team configured Radar with precise 3D Secure rules. As Fraud tactics evolved, the team continuously analysed data and guided LG through adjustments, helping the Company stay ahead of emerging threats. The result: LG completed its holiday sales with zero Fraud-related chargebacks.
The team analysed our data, explained the reasoning behind the recommended rules and guided us through the implementation. Their advice was consistently accurate, and the support plans system was invaluable in helping us take action as we delved deeper into the data.
, E-business Team Assistant Manager, OBS Operation, LG Electronics Japan
We help you get the foundations right so you can deliver value to your customers faster. Our integration consultants and engineers guide you through every stage of your implementation from strategy and design to technical development, operational readiness, and launch.
We're here to help.
Were here 24x7 over email, phone, or chat.
Join the Stripe developer community and get help with technical questions on the official Stripe Discord channel.
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