Terrible with Liquid Web

I’ve been a long-time user of The Events Calendar Pro, and for years it served my clients somewhat well – not great, but well enough to stick with it. (Issues until now have been that the plugin is a massive drain on hosting resources and their version upgrades break things.) Since Liquid Web took over, the experience has deteriorated significantly not with the plugin itself, but with everything around it: licensing, support, and pricing transparency.

Here’s what I’ve run into:

The license dashboard gives two conflicting answers in two different places one showing the license as expired, another showing it as active. Acting on the download link provided, I downloaded what was labeled as version 7.8.0 of Events Calendar Pro. When I attempted to install it, WordPress identified the actual plugin version inside the zip as 5.14.5 significantly older than the 7.7.14 already installed on my site. I was nearly prompted to downgrade without realizing it.

I submitted a support ticket four days ago with these details. I received an automated acknowledgment and nothing since.

On pricing: it’s genuinely unclear whether existing single-plugin license holders are being migrated to the new bundle pricing (which is roughly three times what we were paying) or whether we can continue renewing at the previous rate. The dashboard and communications don’t answer this clearly. There seems to be only one way to pay for my license and that is to pay for a full software bundle at 3 times the price.

I’m not writing this to be harsh I understand that acquisitions are complicated and transitions take time. But for working professionals managing client sites, a broken license dashboard, a mislabeled download, and four days of silence from support aren’t minor inconveniences. They affect real client work. And from looking online, it looks like none of this is just me. The issue with Liquid Web has led me to seek another solution.