The folder cannot be deleted.
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After accidentally placing a folder under another user’s folder, the subfolder no longer appears in the sidebar and cannot be deleted.
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Plugin Support
[d928f7a1482350086ca6398e653b7c9d086ceece3bdd444a8abb610c4561160a]Bruce
(@ninjateamwp)
Hi @koki1205 ,
Sorry but your message is not quite clear enough.
Can you please record a short screencast to show us a demo of what the isssue is or how we can replicate it?
Regards.
Thread Starter[cf8cd2bb524d9702c1af4beeccde9b7a1997da67b02b71372d0d08b1d2b44d26]koki1205
(@koki1205)
I’m really stuck here.
After reloading the media library just now, the Filebird plugin stopped working on its own.
When I manually reactivated it and opened the media library, all the folders I’d created previously disappeared. Reloading it again caused the plugin to stop working once more.
Plugin Support[d928f7a1482350086ca6398e653b7c9d086ceece3bdd444a8abb610c4561160a]Bruce
(@ninjateamwp)
Hi @koki1205 ,
There seems to be a confusion with your queries, you created this thread with a concern of “not being able to delete folders”.
But after requesting references, you tried displaying “not being able to see folders”.
Anyway, regarding the last reference, I think you do not know how to expand collapsed subfolders, that is it? You need to click on the “main folder icons” to expand its subfolders:
https://drive.google.com/file/d/1YumGYbhwB0g8BmWkTzJgvMIMGYBlTEnO/view?usp=drivesdk
If you have any other issues, please demonstrate it for us in a screencast.
Hope that clarifies.
Bruce
Thread Starter[cf8cd2bb524d9702c1af4beeccde9b7a1997da67b02b71372d0d08b1d2b44d26]koki1205
(@koki1205)
Thank you. I’ve identified why the folders kept disappearing. This is a huge help.
Regarding the other issues that occurred, they resolved themselves after several attempts and I can no longer reproduce them.
The phenomena that occurred are listed below, but I don’t know how to reproduce them.
1. Plugins would stop working unexpectedly, and after reactivating them, all folders would disappear.
2. All files would appear within every folder.
3. When creating a new folder, an error like Invalid path would appear, preventing creation.
Note that even while these issues occurred, folder information remained stored in the database.
Since I can no longer reproduce these issues, I believe further discussion would be pointless. Therefore, I will terminate this support request here.
Thank you very much.
Plugin Support[d928f7a1482350086ca6398e653b7c9d086ceece3bdd444a8abb610c4561160a]Bruce
(@ninjateamwp)
Thanks, and do not hesitate to get back to us again if you have more reference resources for us to help you with.
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