Version 2.4.0 / / Mobile

Resolved [3c85658918806a438b22a9d01e38d95cb8ca793952ee908e1ef05a9bd6bf8a7e]ZnetGuru
(@sterrivel)

3 years, 5 months ago

Latest update Version 2.4.0 is defective … and is breaking the design / layout of the mobile version. I had to roll back to the previous version 3.9. Please fix this problem quickly. Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

[5d01147c7331a87dd8afccdf5f4e1a3bd0a4472358a2a66e473058f83b6da923]Abhijit Nage
(@abhijitnage)

3 years, 5 months ago

Hello @sterrivel

So sorry for the trouble.

The problem youre describing is not yet on our list of known issues.

Could you please explain more about the issue? What exactly breaking on mobile? Some screenshot or step to replicate the issue will be helpful.

Also you mention you have roll back to the previous version 3.9. It seems you rolled back theme previous version. Is that right?

Looking forward to resolving your issue.

Thank you for your patience.

Thread Starter [3c85658918806a438b22a9d01e38d95cb8ca793952ee908e1ef05a9bd6bf8a7e]ZnetGuru
(@sterrivel)

3 years, 5 months ago

Hi, My astra theme is “pro” ( 4.0.2CORE // 4.0.1PRO) and i did not rolled it back.

I just roll back spectra from 2.4.0 to 2.3.9

Thx

[4071e58bec546e330accc7d8d68efd96255252586fcc313123f0f2b5c22e1647]Mohsin Ghouri
(@mohsinbsf)

3 years, 5 months ago

Hi @sterrivel,

In spectra we don’t have version number 2.3.9. Can you please share the correct version by checking it from wp-admin > plugins.

Please also share more details of the issue including screenshots or video so that I can replicate the issue and assist you.

Looking forward to hearing from you.

Have a nice day!

Thread Starter [3c85658918806a438b22a9d01e38d95cb8ca793952ee908e1ef05a9bd6bf8a7e]ZnetGuru
(@sterrivel)

3 years, 5 months ago

is it due to an incompatibility with the mobile version 111.0.5563.57 of chrome?

Do you have any way to check?

Thx

Thread Starter [3c85658918806a438b22a9d01e38d95cb8ca793952ee908e1ef05a9bd6bf8a7e]ZnetGuru
(@sterrivel)

3 years, 5 months ago

sorry, i meant spectra 2.3.5.

2.3.5 —> it works fine

2.4.0 is defective

[4071e58bec546e330accc7d8d68efd96255252586fcc313123f0f2b5c22e1647]Mohsin Ghouri
(@mohsinbsf)

3 years, 5 months ago

Hi @sterrivel,

I need to check the issue more deeply.

I request you open a support ticket from here:https://wpspectra.com/support/.

Have a nice day!

[4071e58bec546e330accc7d8d68efd96255252586fcc313123f0f2b5c22e1647]Mohsin Ghouri
(@mohsinbsf)

3 years, 4 months ago

Hi @sterrivel,

Please let me know if you are still facing the issue as I am not able to see your ticket on our support forum.

Looking forward to hearing from you.

Have a nice day!

[66831299569589b2193b9aa6b4f878bf27b36bc730ddf1280982d7332aacf9e4]BSF – Judith Pete
(@judith0)

3 years, 4 months ago

Hello @sterrivel,

It’s been long since we heard from you. I am going to mark this thread as resolved.

Please feel free to open a new thread in case of any other queries.

Regards.

Judith.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Version 2.4.0 / / Mobile’ is closed to new replies.

8 replies
4 participants
Last reply from: BSF – Judith Pete
Last activity: 3 years, 4 months ago
Status: resolved