Google Workspace customer care
Simplify support with Google Workspace customer care, flexible services for your business needs. Choose the support level to suit your organisation.
Standard Support for your business
Optimise your Google Workspace experience with our range of flexible customer care services.
[Admin panel icon]
Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.
[Life raft icon]
If you're not a Google Workspace admin, find answers to product issues, billing and more at Google Help.
[Admin panel icon]
Multi-channel support is available to Google Workspace administrators. Sign in as an admin for help and to manage users.
[Life raft icon]
If you're not a Google Workspace admin, find answers to product issues, billing and more at Google Help.
Google Workspace troubleshooting
Get troubleshooting help for common issues.
Find domain settings
Customer care portfolio
Choose the level of support to suit your organisation and tailor it further with Value Add Services.
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Recommended
Enhanced SupportAvailable as a paid upgrade in Google Workspace Business Standard and Plus editions. Included in Enterprise edition. |
Premium SupportAvailable as a paid upgrade in Google Workspace Enterprise edition. Contact sales to upgrade. |
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Response times |
One-hour response time for P1 cases |
15-minute response time for P1 cases |
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24/7 care |
P1 and P2 cases |
P1, P2 and P3 cases |
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Multi-channel support |
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Technical experts |
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Technical Account Manager (TAM) |
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Customer-aware support |
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Quarterly reviews with advisors |
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Access to training labs |
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Cost |
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Value-add available |
Technical Account Advisor Service |
Assured support for Google Workspace |
Value Add Services
Elevate your support with Value Add Services. Available as an additional purchase for Enhanced and Premium Support customers.
Technical Account Advisor Service
Boost the collaboration experience with Technical Account Advisor Service. Advisors provide assisted support and service reviews. Available to Enhanced Support customers. Included in the Google Workspace Enterprise edition.
Assured support for Google Workspace
Advance your information governance journey. Simple setup plus compliance controls deliver all the benefits of Premium Support with an added layer of governance. Available to Premium Support customers in the US and EU.
Technical Account Advisor Service
Boost the collaboration experience with Technical Account Advisor Service. Advisors provide assisted support and service reviews. Available to Enhanced Support customers. Included in the Google Workspace Enterprise edition.
Assured support for Google Workspace
Advance your information governance journey. Simple setup plus compliance controls deliver all the benefits of Premium Support with an added layer of governance. Available to Premium Support customers in the US and EU.
Read the Google Workspace .
Google Workspace Support .
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