Viewing: www.bhf.org.uk

How it works

You can request a free furniture collection using our online form at the bottom of the page.

You will need to tell us:

what items you would like to donate
your preferred collection date
where we will be collecting from
your contact details.

Your local BHF store will then contact you within 5 working days to agree a date.

This service is currently for collecting furniture and electrical items. We can accept bags and boxes of other small items, but only if you are also donating household items.

To donate bags or boxes of clothes, books, toys and smaller items, you can:

Before you start

To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops. Our van crews will not accept items that cannot be sold. This means items have to meet legal and health and safety standards and be in good condition.

Please check

Upholstered items have fire labels

By law, we cannot sell upholstered furniture in our stores without a fire safety label.

Upholstered furniture is furniture with cushioning, padding or fabric covering. Examples include sofas, mattresses and padded dining chairs.

If you are donating upholstered furniture to our stores, you must make sure that:

there is a fire safety label firmly attached or sewn into every item you donate
there are no rips or tears that expose the inner fabric, as this means it no longer meets fire safety standards.

Our van crews can't accept items that do not meet this criteria.

lf you need more help with fire safety labels, you can:

Number of items to be donated

If you have a lot of large items to donate or are having a clear out, you may require our house clearance service instead.

Items are in a saleable condition

To cover the cost of our collection service and raise funds, we need to be able to sell the items you donate in our shops.

This means items:

should not have obvious stains, rips, marks or odours
must work (particularly electrical items)
must have all parts in place (for example, no missing doors on wardrobes, no missing drawers on a chest of drawers).

Our van crews will refuse to take items that we cannot sell.

lf you need more advice on item condition, you can:

Items we can't collect

For legal and health and safety reasons, we can't accept:

washer and dryers, and certain models of washing machine
oil-filled heaters without a thermostat
hard-wired electrical heaters
children's items such as cots or prams
ivory or fur
upholstered items without fire safety labels
used personal items
safety equipment, such as helmets or harnesses
weapons, flammables or hazardous liquids.

For more details, including advice on other ways to dispose items, visit our page on items we cannot accept.

Request a collection

Terms and conditions

Please take a moment to review our terms and conditions.

Adult required

We can only collect items from individuals over the age of 18 years old.

We may decline the donation if we feel the donor is vulnerable and not able to make an informed decision.

Safety and access

• For safety and quality reasons, we reserve the right to decline certain items. Our drivers are trained and trusted to make these decisions at their discretion. For more details, read our collection criteria.

• You should ensure that we have safe and free access to the premises at which the collection is to take place. You should also notify us in advance of any circumstances we need to be aware of. This includes, but is not limited to, poor accessibility, bulky items, dangerous or hazardous substances, or lack of parking in the area

• You must be present during the collection unless we have agreed otherwise in advance. If we agree to attend the premises in your absence, you must ensure the site is accessible, and that you have provided us with your contact details.

Quality andownership

• All upholstery items must have a fire label clearly visible, intact and legible. Items without a fire label cannot be accepted, as it is illegal for us to sell or redistribute them.

• By submitting your enquiry, you confirm that you are either the owner of the goods or authorised to offer them to BHF. Once collected, the control of the goods transfers to BHF. Where BHF cannot sell them, goods maybe passed onto other organisations for re-use or recycling.

• You agree to indemnify (cover the costs for) BHF against any losses or liabilities that may arise, from third parties or otherwise. This includes any disputes about the ownership of property or any other legal dispute.

Damaged items

Due to the nature of the service, we cannot guarantee avoiding any damage to property during the collection process. You should inspect the premises once our collection is complete and notify us of any damage before the team have left the premises. Please let BHF know in writing about any damage within 7 days of the collection being completed. We cannot accept responsibility for any damage reported after this period.

Agreed collection date

We will aim to carry out the clearance on an agreed date, but there may be operational issues beyond our control. We will contact you as soon as reasonably possible to agree a revised date where necessary.

Keeping your details safe

We will only use the personal information you provide to us (such as your name, phone number, email address and property address) to carry out the collection service.

Cancelling or rearranging a collection

If you need to make changes or cancel your booking, please contact us by 3pm the day before your collection. Missed collections cost us money. Help us ensure your donation supports research, not operational costs.

London to Brighton Bike Ride

Volunteer in our shops

Find BHF near you

Our research: Heart statistics

Donate items

Donate money