Why should I choose GETTRX?
GETTRX offers transparent billing and competitive rates, all backed by the industry's best customer service! We approach each customer relationship with the same degree of care and commitment we did when we started the company over thirty years ago. Our highly skilled specialists take the time to fully understand your business, then develop personalized, tailored solutions designed to anticipate your needs and help you scale.
What is a Merchant Account?
A merchant account allows your business to accept credit and debit card payments in exchange for your product or service. GETTRX, as an acting Merchant Service Provider (MSP), assists you in your business operations by handling the responsibility of maintaining your processed payments within the federal/state regulations and depositing funds into your bank account. All backed by our industry leading customer service and hands-on risk protection departments.
What type of businesses can process payments with GETTRX?
All types of businesses can process their payments with GETTRX. Whether your business takes payments in-person, online, or needs the capability to split a transaction amongst accounts for your software, we have the right solution for you. GETTRX serves both low risk and high risk merchants.
How Long Does the Setup Process Take?
For Retail and Restaurant (In-person payments) we have a two-hour turnaround for submitted applications with all the required documents. In special cases we can have any type of business accepting payments within 2 business days.
When can I expect my funds in my bank account?
GETTRX's merchants can see their funds deposited in their account after 2 banking days. Next Day Funding is offered for qualified merchants.
What is GETTRX One?
GETTRX One is a unified payments platform for merchants, agents/resellers, and ISVscovering onboarding and underwriting workflows, payment acceptance, reporting, disputes, and portfolio management.
Do you support embedded payments for SaaS platforms?
Yes. GETTRX One supports embedded payments with APIs/SDKs and webhooks for payments, onboarding, reporting, and disputes, plus tokenization-friendly and brandable UI components.
Can agents or payment partners white-label the full service platform?
Yes. Partners can white-label onboarding and the portal experience to offer a complete payments platform under their own brand.
How do SaaS platforms monetize payments?
SaaS platforms can monetize payments through platform economics such as transaction-based fees and split funding mechanics, while maintaining a branded payments experience for their merchants.
Is this only for ISVs?
No. GETTRX One is designed to serve merchants directly, as well as agents/resellers and SaaS platforms that want embedded, monetizable payments and a white-label-ready experience.
What is GETTRX Zero?
GETTRX Zero is the only way to offset part of, or eliminate entirely, your interchange fees.
Am I permitted to use the GETTRX Zero Program in my state?
GETTRX Zero is authorized across all 50 states following the compliance with the rules and regulations established by the Durbin amendment to the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010.
What are the costs associated with a GETTRX Zero merchant account?
As a business owner all you pay is $39.00 per month. GETTRX Zero has saved merchants thousands of dollars. No transaction fees, no discount rate, no batch fees, no interchange and card brand fees, only the $39.00 per month. No PCI compliance fee only after providing free PCI compliance validation at the time of installation.
What types of businesses can use this program?
Whether you take payments at the counter or online, GETTRX allows for any type of business to benefit from GETTRX Zero.
What if I feel like the GETTRX Zero is not the right fit for my business?
Thousands of merchants across the country have switched over to cash discount programs; from hair salons to auto repair shops to companies that do business to business transactions. GETTRX Zero is the lowest priced of all the competitors's Cash Discount Programs, but of course we have the traditional pricing plans to offer as a service. Your satisfaction is on the top of our list.
What Are The Payment Types I am Able to Accept?
We supply our merchants with multiple channels to accept payments as needed for their business. This list includes, but is not limited to: Mobile Payments, In-Person and Contactless Payments, eCommerce Payments, Virtual Payments, APIs, and ACH.
Are my payments secure?
Here at GETTRX we house the industry's best Risk Management team to oversee all payment activities on your merchant account. Our team utilizes monitoring and alerting tools which provides observability 24-hours a day, 7-days a week.
Our online merchants have extended security through our gateway service, EdgePay. EdgePay's token service allows you to request a token via API, user interface, or from EdgePay Pivot, our in-session, JavaScript method. This allows any merchant integrated with EdgePay to maintain PCI Compliant, by not storing any sensitive card data on their servers.
Does GETTRX offer Contactless Payments?
We offer a selection of terminal options for Contactless payments (e.g. Apple Pay or Google Pay) that allows you and your customers to make a card present transaction without the physical exchange.
Want to learn more? Email sales@gettrx.com or give us a call! Our Payment Experts are here to give their insight and answer any questions you may have on Contactless Payments.
How can I set recurring payments?
GETTRX's payment gateway EdgePay makes it quick, easy, and simple to create recurring payments. In our Processing Center, we provide your team with the capabilities to build new programs; add customers or contracts; add, modify, or delete payments; and view your customers' history with one-click refund capabilities. We also provide you with alerts on declined transactions and expiring contracts.
Can I manually enter, or key-in, a payment?
If you run into an issue where your terminal is not able to accept a direct swipe or EMV payment, or just need to take a payment over the phone, rest assured you are able to manually enter a card payment on any one of our terminals.
What is PCI DSS?
Payment card industry compliance refers to the technical and operational standards that businesses follow to secure and protect credit card data provided by cardholders and transmitted through card processing transactions. PCI standards for compliance are developed and managed by the PCI Security Standards Council.
What is Tokenization?
Tokenization is the process of protecting sensitive data by replacing it with an algorithmically generated number called a token. Often times tokenization is used to prevent credit card fraud. In credit card tokenization, the customer's primary account number (PAN) is replaced with a series of randomly-generated numbers, which is called the "token."
What is Point to Point Encryption (P2PE)
Point-to-Point Encryption (P2PE) is an encryption standard established by the Payment Card Industry (PCI) Security Standards Council. It requires that payment card data be encrypted immediately upon use with the merchant's point-of-sale terminal and cannot be decrypted until securely transported to and processed by the payment processor.
How does P2PE help prevent the loss of cardholder data in the event of a data breach?
P2PE prevents loss of cardholder data by keeping clear-text cardholder data from being present in a merchant or enterprise's system or network where it could be accessible in the event of a data breach.
The purpose of a PCI-validated P2PE solution is to immediately encrypt cardholder data using the validated POI device, thus eliminating any clear-text cardholder data, which could be picked up by hackers.
How do I make sure that my online transactions aren't fraud?
Our best in class payment gateway "EdgePay" has all the fraud detection, management, and mitigation tools you'll need already built in so you can focus on running your business, while we eliminate the fraud.
What Terminal Types are available for my business?
We support all types of terminals: Mobile Terminal, Mobile POS, Countertops, PIN pads, Multilane, POS Integrations, and Kiosk/Unattended.
What is a payment gateway?
A payment gateway is a platform that allows you to process payments manually, online, or via API. The payment gateway works in the backend to encrypt and authorize a transaction so you can receive your payments for your product and service the same way as a standalone terminal. To learn more about GETTRX's gateway, "EdgePay" visit
docs.gettrx.com
What is a chargeback?
Anytime a card holder reaches out to their credit card company to dispute a sale for one of your products or services, that is a chargeback. Our team will step in on your behalf to represent you in the chargeback dispute, talking directly to the issuing bank and we will request all the supporting documentation from you to defend your sale and fight for your profits.
What's the Difference between a Void and a Refund?
Voiding "cancels" a sale, whereas a refund is a separate, offsetting negative sale. If possible, it's always better to void rather than refund.
Now that I've been educated, what is my next step?