[ Web Proxy ]
URL:
Viewing: https://www.hubspot.com/use-case/scale-customer-service-support [Back]  [Original]
Scale Customer Support | HubSpot
Logo - Full (Color) Skip to content
Back HubSpot [HubSpot] HubSpot [HubSpot]

Streamline and Scale Support to Serve Customers Faster

Give your customer service team the tools to scale support operations efficiently, deliver personalized experiences, and provide value to customers using Service Hub.
Get a demo Get started free

Close support tickets faster and provide more value to your customers.

Your customers expect efficient, easy, and personalized support. Using Service Hub, your team can consistently meet and exceed customer expectations to improve loyalty by:

1. Streamlining operations with omnichannel customer service.

2. Offering self-service and customer transparency.

3. Using AI-powered customer service tools to optimize efficiency.

service hub simple user interface showing the help desk [service hub simple user interface showing the help desk]

1. Streamline support operations with omnichannel customer service.

Give your customer service reps access to HubSpots omnichannel service tools that streamline support processes and provide a company-wide and unified view of the customer.

service hub simple user interface showing the knowledge base [service hub simple user interface showing the knowledge base]

2. Promote self-service and customer transparency.

Promote self-service capabilities, foster customer transparency, and create an efficient support environment that puts the customer at the center of every interaction.

HubSpot's ai customer agent user interface showing handoff [HubSpot's ai customer agent user interface showing handoff]

3. Use AI-powered customer service tools to optimize efficiency.

Offer 24/7, personalized service through an AI-powered customer support solution. Tailor support by communication channel, prior interactions, and issue type.

Customer service teams have experienced these results with Service Hub:

  • []

    13x

     faster ticket resolution time
    Source
  • []

    32%

     increase in ticket close rate
    Source
  • []

    76%

     of AI users say it saves time

    HubSpot global AI survey of 3,103 business professionals in March 2024

Service Hub scale support and serve your customers faster.

Scale support and offer a delightful customer experience to drive customer retention with HubSpots AI-powered customer service software, Service Hub. Provide 24/7 availability with the tools customers need to self-serve, and empower reps with helpful insights so they can solve the deepest customer challenges.

Learn more Get started free
[]

Discover how companies are saving time and growing their business:

Unific [Unific]

Unific's HubSpot Help Desk

With the Service Hub-powered help desk, Unific offered self-service options to their smaller customers while giving custom and high-touch service to larger customers.
Read Unific story
Boyd corporation [Boyd corporation]

Boyd Switches from Pardot and Captures 82% More Quality Leads

Boyd saw five-times faster service ticket time-to-close, improved lead quality, and increased productivity without adding headcount by using Service Hub.
Read Boyd story
EXP Realty [EXP Realty]

eXp Realty Communicates With 90,000+ Agents through HubSpot

With HubSpot, eXp Realty can communicate with over 90,000 reps in a single location while also tracking the customer lifecycle and their most important metrics.
Read eXp Realty story

Related Resources

[]

9 Ways You Can Use AI to Improve Help Desk Management

Read about nine ways AI can make help desk management easier, faster, and more effective for your team and customers.
Read the blog
[]

HubSpot's Guide to Customer Service Software

Understand how customer service drives business growth, and learn how HubSpot's Service Hub software empowers teams to deliver delightful customer experiences.

Check out the guide
[]

Get an Overview of the Help Desk Workspace

Understand what HubSpots help desk feature is and how to get the most out of it.
Read the article

Scale Customer Support Today With Service Hub

Get a demo or get started for free today with the AI-powered service solution that scales with your reps and customers.

Get a demo Get started free
[]

Explore Other Use Cases

How to Improve Customer Retention and Satisfaction With Service Hub

Discover how HubSpot can help CSMs improve customer satisfaction and drive retention through 360 insights, automation, and AI-powered customer service tools.
Improve customer retention

Attract and Convert High-Quality Leads

Find out how companies like yours connect their data to seamlessly attract qualified leads, convert them into customers, and drive revenue.
Get better leads

Optimize Marketing Investments With Advanced Reporting

Discover how you can leverage reporting to prove your business impact, optimize your campaigns, and make budget decisions with greater certainty than before.
Measure your impact
Back

Popular Features

Free Tools

Company

Customers

Partners

Download on the App Store [Download on the App Store] Get it on Google Play [Get it on Google Play]
Web Proxy Viewer  |  New URL  |  Original Page