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Free 60-day returns
Free 60-day returns
How to start your free return
1. Verify your product is eligible for return
2. Print out a prepaid shipping label.
Select Request a return and follow the instructions.
3. Ship the product back to us
Using the label, return the product in like-new condition in its original packaging with all parts and documentation included.
4. Give us a week to process your return
Once we get the item back and confirm eligibility, well issue a refund to your original payment method within 3-5 business days.
How to start your free return
1. Verify your product is eligible for return
2. Print out a prepaid shipping label.
Select Request a return and follow the instructions.
3. Ship the product back to us
Using the label, return the product in like-new condition in its original packaging with all parts and documentation included.
4. Give us a week to process your return
Once we get the item back and confirm eligibility, well issue a refund to your original payment method within 3-5 business days.
Frequently asked questions
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What is the Microsoft Store returns policy?
You can return almost any physical product purchased online from Microsoft Store for a full refund within 60 days from when you receive the product or through January 31, 2026 with our Holiday extended return policy for eligible physical purchases made between October 1, 2025 December 2, 2025 in select markets , as long as you return the product in like-new condition in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included. Theres a limit of up to five product returns per eligible order purchase. Exclusions to the 60-day and Holiday extended Microsoft Store return policy include the ROG Xbox Ally, ROG Xbox Ally X, Surface Hub, HoloLens, and Windows DevKit. For additional details about the Microsoft Store returns policy, visit the Microsoft Terms of Sale. -
Where can I view or manage an order purchased as a guest?
You can view, track, cancel, and return your guest order throughGuest Order Lookup. Learn more about purchasing as a guest here. -
What if Im returning a product because its defective?
If youve received a product thats damaged or defective, please visit Returning Items You Bought from Microsoft for more information. -
How do I know if the product is eligible for a return?
Prior to buying a product, you can go to the products detail page to find relevant return information. If youve already bought the product, visit the Order history page in your Microsoft account to locate the item. Youll see Request a return next to the product if its eligible for return. -
Can I return one item that was purchased as part of a bundle?
No, single items from a bundle cant be returned on their own. All items in a bundle must be returned together to be eligible for a refund. -
Can I return an app or digital game?
Digital goodssuch as apps, games, add-on content, subscriptions, movies, TV shows, and booksare not eligible for a return unless applicable law states that you're eligible for a refund. You can learn more about returning digital goods on our Returns and exchanges support page. -
How do I cancel a Microsoft subscription?
You can find out how to cancel a Microsoft subscription or free trial subscription, including Xbox Live and Microsoft 365, by visiting theCancel your Microsoft subscription support page. -
Can I return a digital gift card or service/subscription card?
No, digital gift cards and service/subscription cards, such as Skype or Xbox Live, are ineligible for return. For details about our return and refund policy, seeMicrosoft Terms of Sale. -
Does the Microsoft Store return policy only apply to items purchased at Microsoft Store?
Yes, Microsoft Stores return policy only applies to products purchased from us. Microsoft does not accept returns of Microsoft products (or any other products) purchased from another retailer. For purchases made at a Microsoft Experience Center, see your receipt for more information. -
Are returns free?
When you start an eligible return, youll have the opportunity to print out a prepaid shipping label at no cost to you. Within 3-5 business days of receiving your return, well credit your original payment method with the full amount you paid, minus any applicable original shipping fees (e.g. express shipping charges). However, if youre returning the product because youre dissatisfied with the license agreement or warranty, well make an exception and refund any original shipping charges associated with the item. -
Do I need to use the original packaging for my return?
Yes, youll need to return the eligible product in like-new condition in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included. Packaged software and packaged games must be returned with their seal intact and must include all media and product keys. -
How do I request a prepaid shipping label?
To request a prepaid shipping label, visit the Order history page in yourMicrosoft account. Once you locate the product you want to return, select Request a return. If you dont see this option next to your product, please visitReturning Items You Bought from Microsoftfor more information. -
How can I track the status of my return and refund?
You can track the status of a return by visiting the Order history page in yourMicrosoft account. The return and refund status will be listed next to the product youve returned. -
When should I expect to receive my refund?
Once we receive your item and verify eligibility, well issue a refund. Refunds are generally processed within 35 business days and are applied to the original payment method. -
How will I receive my refund?
Refunds will be issued to the same payment method used to place the order, unless you choose a Microsoft Store credit in the amount of the refund. -
Will you contact me when the refund is complete?
Youll receive an email confirming the refund has been issued. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few additional days. Refunds are generally processed within 35 business days and are applied to the original payment method. -
What if I have more questions about returns?
Were here to answer any questions you have. Please visitReturning Items You Bought from Microsoftfor more information.
Frequently asked questions
-
What is the Microsoft Store returns policy?
You can return almost any physical product purchased online from Microsoft Store for a full refund within 60 days from when you receive the product or through January 31, 2026 with our Holiday extended return policy for eligible physical purchases made between October 1, 2025 December 2, 2025 in select markets , as long as you return the product in like-new condition in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included. Theres a limit of up to five product returns per eligible order purchase. Exclusions to the 60-day and Holiday extended Microsoft Store return policy include the ROG Xbox Ally, ROG Xbox Ally X, Surface Hub, HoloLens, and Windows DevKit. For additional details about the Microsoft Store returns policy, visit the Microsoft Terms of Sale. -
Where can I view or manage an order purchased as a guest?
You can view, track, cancel, and return your guest order throughGuest Order Lookup. Learn more about purchasing as a guest here. -
What if Im returning a product because its defective?
If youve received a product thats damaged or defective, please visit Returning Items You Bought from Microsoft for more information. -
How do I know if the product is eligible for a return?
Prior to buying a product, you can go to the products detail page to find relevant return information. If youve already bought the product, visit the Order history page in your Microsoft account to locate the item. Youll see Request a return next to the product if its eligible for return. -
Can I return one item that was purchased as part of a bundle?
No, single items from a bundle cant be returned on their own. All items in a bundle must be returned together to be eligible for a refund. -
Can I return an app or digital game?
Digital goodssuch as apps, games, add-on content, subscriptions, movies, TV shows, and booksare not eligible for a return unless applicable law states that you're eligible for a refund. You can learn more about returning digital goods on our Returns and exchanges support page. -
How do I cancel a Microsoft subscription?
You can find out how to cancel a Microsoft subscription or free trial subscription, including Xbox Live and Microsoft 365, by visiting theCancel your Microsoft subscription support page. -
Can I return a digital gift card or service/subscription card?
No, digital gift cards and service/subscription cards, such as Skype or Xbox Live, are ineligible for return. For details about our return and refund policy, seeMicrosoft Terms of Sale. -
Does the Microsoft Store return policy only apply to items purchased at Microsoft Store?
Yes, Microsoft Stores return policy only applies to products purchased from us. Microsoft does not accept returns of Microsoft products (or any other products) purchased from another retailer. For purchases made at a Microsoft Experience Center, see your receipt for more information. -
Are returns free?
When you start an eligible return, youll have the opportunity to print out a prepaid shipping label at no cost to you. Within 3-5 business days of receiving your return, well credit your original payment method with the full amount you paid, minus any applicable original shipping fees (e.g. express shipping charges). However, if youre returning the product because youre dissatisfied with the license agreement or warranty, well make an exception and refund any original shipping charges associated with the item. -
Do I need to use the original packaging for my return?
Yes, youll need to return the eligible product in like-new condition in its original packaging, along with all parts, components, instruction manuals, and documentation that were initially included. Packaged software and packaged games must be returned with their seal intact and must include all media and product keys. -
How do I request a prepaid shipping label?
To request a prepaid shipping label, visit the Order history page in yourMicrosoft account. Once you locate the product you want to return, select Request a return. If you dont see this option next to your product, please visitReturning Items You Bought from Microsoftfor more information. -
How can I track the status of my return and refund?
You can track the status of a return by visiting the Order history page in yourMicrosoft account. The return and refund status will be listed next to the product youve returned. -
When should I expect to receive my refund?
Once we receive your item and verify eligibility, well issue a refund. Refunds are generally processed within 35 business days and are applied to the original payment method. -
How will I receive my refund?
Refunds will be issued to the same payment method used to place the order, unless you choose a Microsoft Store credit in the amount of the refund. -
Will you contact me when the refund is complete?
Youll receive an email confirming the refund has been issued. If you see we've issued the refund, but the money hasn't been credited back to your payment provider, please wait a few additional days. Refunds are generally processed within 35 business days and are applied to the original payment method. -
What if I have more questions about returns?
Were here to answer any questions you have. Please visitReturning Items You Bought from Microsoftfor more information.
Why buy from Microsoft Store
Fast, free delivery
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Microsoft Complete
Free 60-day returns
- Returns: Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG XBOX Ally X, ROG XBOX Ally, Surface Hub, HoloLens, and Windows DevKit. Applicable return policy applies. For purchases made at Microsoft Store, see applicable Microsoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
- Price protection: Microsoft Store Price Adjustment: Valid on purchases of qualifying new or refurbished consumer and commercial physical products made at Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Eligible Retailer Price Adjustment: Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the date product is received. Excludes commercial and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailers advertised price and availability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply. Both price adjustments: Price Adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at Microsoft Store or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support with your Microsoft Account information and any other information requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment total per product. Excludes Surface Hub, HoloLens, and Windows DevKit. See Microsoft Store Price Protection for full terms and full list of eligible retailers.
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Trade-In:Available only through the Microsoft Store online in the United States. Offer valid for reimbursements after trade in of a qualifying device (PC, laptop, mobile phone, tablet, or video game console). To be eligible for trade in, (i) you must own the qualifying device, (ii) the device must power on, (iii) the battery must hold a charge (the device must not be required to be plugged in to operate), and (iv) the device must be in fully-functional, working condition and not have broken or missing components, a cracked display or screen, liquid damage, modification(s) or the device warranty seal broken. The device cannot be password protected and must include its original chargers, accessories, and hard drive. Customer must mail in the qualifying trade-in device to be eligible for reimbursement. Devices determined to not meet eligibility criteria may be shipped back to the customer or recycled. Recycled devices are not eligible for cash back. All trade-ins are final. Cannot be transferred or otherwise redeemed for cash or gift cards, or credit towards other devices or products. May not be combined with other offers. Microsoft reserves the right to modify or discontinue offers at any time.
This offer is operated by Teladvance, LLC and is not sponsored by Microsoft. Any appraised value will be determined at trade in and provided by Teladvance. All trade-ins and reimbursements are subject to Teladvances sole discretion and approval.
Why shop at Microsoft Store for your business
Do more and save with your free work account
Fast shipping and free returns
Some exclusions apply.
60-day price protection
Work worry-free with extended coverage
Returns:Available with eligible physical products purchased from Microsoft Store online and Microsoft Experience Centers in select markets. Return process must be started within 60 days after customer receives the product. Limit 5 product returns per eligible customer purchase. Excludes ROG Xbox Ally X, ROG Xbox Ally, Surface Hub, HoloLens, and Windows DevKit.
Applicable return policy applies. For purchases made at Microsoft Store, see applicableMicrosoft Terms of Sale for more information. For purchases made at a Microsoft Experience Center, see receipt for more information. Microsoft reserves the right to modify or discontinue offers at any time.
Microsoft Store Price Adjustment:Valid on purchases of qualifying physical consumer productsandSurface forBusiness devicesmade at Microsoft Store andMicrosoft Experience Centersin select markets for 60 days from the date product is received. Price adjustments forSurface for Business devicescan bemade via credit card for purchases made on icrosoft.com website only.
Eligible Retailer Price Adjustment:Valid on purchases of qualifying new consumer physical products from Microsoft Store and Microsoft Experience Centers in select markets for 60 days from the dateproduct is received. Excludes ROG Xbox Ally, ROG Xbox Ally X, Surface for Business devices and accessories,and refurbished products. An Eligible Retailer Price Adjustment cannot be requested at time of purchase. Microsoft reserves the right to verify an eligible retailers advertised price andavailability of the product. The product sold by the eligible retailer must be identical to the product sold by Microsoft and must be in stock for purchase at the eligible retailer at the reduced price. Exclusions apply.
Both priceadjustments:Price adjustment must be requested within 60 days after the customer receives the product and cannot be completed at time of purchase. Customer is eligible only if the product is in stock for purchase at MicrosoftStore or a Microsoft Experience Center. Customer must contact Microsoft to request the adjustment. For purchases from Microsoft Store, contact Microsoft Store Sales and Support and provide anyinformation requested by a representative. For purchases from a Microsoft Experience Center, you must return to the location with your receipt. Limit 1 price adjustment per product. Excludes Surface Hub, HoloLens, andWindows DevKit.
SeeMicrosoft Store Price Protectionfor full terms and full list of eligible retailers. Microsoft reserves the right to modify or discontinue offers at any time.