OVO's Extra Support
OVO Extra Support is here to help our customers who need some additional help to manage and pay for their energy. Whether you've had a change in your circumstances or an ongoing need, we are here to help wherever we can.
Am Ieligible?
If you think youll struggle to pay your bills and youre an OVO customer, then you might be eligible. It doesnt take long to apply for support and youll get your answer right away.
When you apply for support, things like household income, any disposable income, and medical needs will be taken into account to help prioritise those who need help most.
We wont be able to offer everything to everyone but were hoping to help as many people as possible. Our specialist teams will be available to speak to any of our customers who are worried about energy costs.
How we canhelp
Energy Saving Support
From free home efficiency kits, to heated throws, we can help to give you tailored advice and support as well as funding options to help reduce your energy costs ongoing.
Direct Financial Support
Eligible customers may qualify for direct financial support towards their energy bill or to support existing energy debt and specialist debt and benefits advice to maximise your income.
Other ways we canhelp
Further information andsupport
Visit our Help Centre
We have a wide range of helpful articles on our Help Centre. Find information about extra financial support. Find out about payment plans, government schemes like Warm Home Discount, and more.
Additional Support
National Support Networks Support Hub is a free online portal that helps you find and connect with support services and resources for any problem, any time. Find helplines, apps and support groups, all in one place.
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