From startup to Agentic Enterprise: How Engine scales with AI

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Executive summary

Engine is a modern travel platform built for small and medium businesses, trusted by over 1 million travelers. As the company expanded from a hotel-focus into a full-service travel platform, they needed to move faster without compromising service or increasing costs.

Across customers and employees, Engine is accelerating every business process as an Agentic Enterprise. Customer service agent Eva, built with Agentforce, handles end-to-end hotel, flight, and car rental requests across voice, web, and mobile taking action in seconds, while Slackbot supports employees companywide.

Underpinning Engines broad system of agency is Data 360, which provides the relevant context for every human and agent to take action with trust and accuracy. And, every agent is built on a hybrid development platform so teams can design, test, and release new capabilities in days, not months.

The results

50 %

of chat inquiries resolved by Agentforce

15 %

decrease in customer support handle time

85 %

of employees use Slackbot

days to develop their first AI agent

Explore Engines Solution

[On a light blue background, the Engine logo is centered on a white pill with a smiley emoji wearing a headset on the bottom right.]

50% of chat requests resolved agentically

From cancellations to group bookings, Agentforce takes action instantly and routes complex cases with full context.

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[On a light blue background, the Engine logo is centered on a white pill with a heart with white sparkles to the bottom right.]

Agentic support in every employee workflow

Slackbot gives every employee a personal AI agent while Agentforce takes skill-specific actions, saving time and driving productivity.

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[On a light blue background, the Engine logo is centered on a white pill with sparkles above a human hand and a white robotic hand bumping fists to the bottom right.]

Unified platform for AI agent development

Agentforce combines developer tools like Builder, Apex, and Vibes so teams can design, test, and deploy in one system cutting delivery from months to days.

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