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Intercom Integrations

Put Intercom to work with AI and enterprise-grade automation

Automate smarter with Intercom and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.

Start free with email

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Start free with email

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No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
9,000+ apps, 450+ AI tools
Free tier available

[Intercom logo]

Or pick an app to pair with

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Typeform

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Slack

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Salesforce

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[Integrate Mailchimp with Intercom]

Mailchimp

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Pipedrive

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Airtable

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Twilio

Phone & SMS

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Join millions worldwide who automate their work using Zapier

Integrate for free

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Launch your first automated workflow

Send new Intercom conversations as Slack channel messages
Details
Try it
[Intercom logo]
[Slack logo]
Intercom + Slack
Add new Intercom users to Mailchimp
Details
Try it
[Intercom logo]
[Mailchimp logo]
Intercom + Mailchimp
Post Slack messages for new Intercom users
Details
Try it
[Intercom logo]
[Slack logo]
Intercom + Slack
Add new rows on Google Sheets for new users on Intercom
Details
Try it
[Intercom logo]
[Google Sheets logo]
Intercom + Google Sheets
Add Klaviyo subscribers for new emails added to Intercom leads
Details
Try it
[Intercom logo]
[Klaviyo logo]
Intercom + Klaviyo
Create or update Intercom users from new Unbounce form submissions
Details
Try it
[Unbounce logo]
[Intercom logo]
Unbounce + Intercom

Send new Intercom conversations as Slack channel messages

Details

Try it

Intercom + Slack

Add new Intercom users to Mailchimp

Details

Try it

Intercom + Mailchimp

Post Slack messages for new Intercom users

Details

Try it

Intercom + Slack

Add new rows on Google Sheets for new users on Intercom

Details

Try it

Intercom + Google Sheets

Add Klaviyo subscribers for new emails added to Intercom leads

Details

Try it

Intercom + Klaviyo

Create or update Intercom users from new Unbounce form submissions

Details

Try it

Unbounce + Intercom

Send Slack messages when contacts reply on Intercom

Details

Try it

Intercom + Slack

Create Trustpilot invitations when new tags are added to Intercom users

Details

Try it

Intercom + Trustpilot

Update or create Intercom contacts with new HubSpot contact property changes

Details

Try it

HubSpot + Intercom

Create ActiveCampaign contacts for newly added lead emails in Intercom

Details

Try it

Intercom + ActiveCampaign

Create new HubSpot tickets when tags are added to Intercom conversations

Details

Try it

Intercom + HubSpot

Tag Intercom users when they schedule a Calendly appointment

Details

Try it

Calendly + Intercom

Send Slack messages when contacts reply on Intercom
Details
Try it
[Intercom logo]
[Slack logo]
Intercom + Slack
Create Trustpilot invitations when new tags are added to Intercom users
Details
Try it
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[Trustpilot logo]
Intercom + Trustpilot
Update or create Intercom contacts with new HubSpot contact property changes
Details
Try it
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[Intercom logo]
HubSpot + Intercom
Create ActiveCampaign contacts for newly added lead emails in Intercom
Details
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Intercom + ActiveCampaign
Create new HubSpot tickets when tags are added to Intercom conversations
Details
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Intercom + HubSpot
Tag Intercom users when they schedule a Calendly appointment
Details
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[Calendly logo]
[Intercom logo]
Calendly + Intercom

Intercom integration details

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Connect Intercom to 9,000+ apps

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Triggers
Actions
Triggers & Actions

[Intercom triggers, actions, and search]
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Lead
Triggers when a new Lead is created.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Tag Added to Lead
Triggers when a Lead is tagged.
- Which Tag?
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Company
Triggers when a new Company is created.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Tag Added to Conversation
Triggers when a Tag is added to a Conversation in Intercom.
- Tag
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Tag Added to User
Triggers when a User is tagged.
- Which Tag?
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Add Note
Add a note to a user.
- Email
  Required
- Note Text
  Required
Action
Write
[Intercom triggers, actions, and search]
Create Article
Creates a new article in your Help Center.
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
[Intercom triggers, actions, and search]
Create Data Event
Submit a Data Event to your Intercom account.
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
[Intercom triggers, actions, and search]
Create Ticket
Create a Ticket
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
[Intercom triggers, actions, and search]
Reply to Conversation
Adds a reply or note to an existing Conversation.
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
[Intercom triggers, actions, and search]
Send Message to Contact
Sends a message to a contact.
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
[Intercom triggers, actions, and search]
Create/Update Lead
Create or update an Intercom lead. If an ID is provided, the lead will be updated.
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
[Intercom triggers, actions, and search]
Create/Update User
Update a user within Intercom given their e-mail address.
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
[Intercom triggers, actions, and search]
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
[Intercom triggers, actions, and search]
Find Conversation
Search for conversations using various criteria.
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
[Intercom triggers, actions, and search]
Find Ticket
Search for tickets using various criteria.
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
[Intercom triggers, actions, and search]
Retrieve a Conversation
Retrieves a specific conversation by ID, including conversation parts.
- Conversation ID
  Required
Action
Search
[Intercom triggers, actions, and search]
Find or Create Lead
Find or Create Lead
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

[Intercom triggers, actions, and search]
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Closed Conversation
Triggers when you close a Conversation.
- Message body format
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New User
Triggers when a new User is created.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Updated Company
Triggers when a company is updated.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Updated Ticket
Triggers when a Ticket is updated in Intercom.
- Updates
  Required
- Update sample
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
[Intercom triggers, actions, and search]
Add Tag to Contact
Add a Tag to a specific Intercom Contact.
- Contact identifier type
  Required
- Tag selection method
Action
Write
[Intercom triggers, actions, and search]
Create Conversation
Creates a new conversation from a contact.
- Contact Type
  Required
- Message Body
  Required
Action
Write
[Intercom triggers, actions, and search]
Create or Update Company
Creates or Updates a Company in Intercom.
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
[Intercom triggers, actions, and search]
Remove Tag From Contact
Remove a Tag from a specific Intercom Contact.
- Contact identifier type
  Required
- Tag
  Required
Action
Write
[Intercom triggers, actions, and search]
Send Incoming Message
Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.
- Contact Identifier
- Message Body
  Required
Action
Write
[Intercom triggers, actions, and search]
Add/Remove Tag on Company
Attach or remove a tag from a specific company.
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
[Intercom triggers, actions, and search]
Update Ticket
Updates an existing ticket in Intercom.
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
[Intercom triggers, actions, and search]
Create User
Creates a new user in your Intercom app.
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
[Intercom triggers, actions, and search]
Find Company
Finds an existing company in your Intercom account.
- Search Mode
- Search Value
Action
Search
[Intercom triggers, actions, and search]
Find Lead
Finds an existing Lead.
- Search Mode
  Required
- Search Value
  Required
Action
Search
[Intercom triggers, actions, and search]
Find User
Finds an existing user.
- Search Mode
  Required
- Search Value
  Required
Action
Search
[Intercom triggers, actions, and search]
Find or Create Company
Looks up an existing company in your Intercom account.
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

For builders

Let your AI safely access Intercom

Go beyond Zap workflows. Install Zapier in your AI to call Intercom actions directly from your agentswith governance built in. Authenticate once. Revoke access anytime.

No code

Call actions in natural language with Zapier MCP

Act in Intercom from your AIno exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.

Example actions on this page

Add Note
Add Tag to Contact

Works with

Claude ChatGPT Cursor Any MCP-compatible AI

Install Zapier MCP

Code

Work in code with the Zapier SDK

Expose Intercom actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().

Install

npm install @zapier/zapier-sdk
npm install -D @zapier/zapier-sdk-cli
zapier-sdk login
# create a Intercom connection @ https://zapier.com/app/assets/connections

Run an action

// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";

const zapier = createZapierSdk();

const { data: connection } = await zapier.findFirstConnection({ app: "intercom", owner: "me" });

await zapier.runAction({
  app: 'intercom',
  action: 'add_note',
  connection: connection.id,
  input: {
    {inputKeyValuePairs}
  },
});

Open the SDK docs

Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.

Intercom Help & Support

Common issues

Common Problems with Intercom

How to get started with Intercom on Zapier

Intercom Tutorials

6 ways to automate Intercom with Zapier

While an influx of new customers is reason to celebrate, failing to maintain quality-of-service as your business expands can give even your most loyal customers whiplash. With Intercom, you can scale your customer service to facilitate a growing business. AI chatbots, help desks, conversational support features in SMS and email...

[intercom logo]

Apps
Intercom
Integrations

[intercom logo]

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

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Intercom Integrations

Put Intercom to work with AI and enterprise-grade automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Launch your first automated workflow

Send new Intercom conversations as Slack channel messages

Add new Intercom users to Mailchimp

Post Slack messages for new Intercom users

Add new rows on Google Sheets for new users on Intercom

Add Klaviyo subscribers for new emails added to Intercom leads

Create or update Intercom users from new Unbounce form submissions

Send new Intercom conversations as Slack channel messages

Add new Intercom users to Mailchimp

Post Slack messages for new Intercom users

Add new rows on Google Sheets for new users on Intercom

Add Klaviyo subscribers for new emails added to Intercom leads

Create or update Intercom users from new Unbounce form submissions

Send Slack messages when contacts reply on Intercom

Create Trustpilot invitations when new tags are added to Intercom users

Update or create Intercom contacts with new HubSpot contact property changes

Create ActiveCampaign contacts for newly added lead emails in Intercom

Create new HubSpot tickets when tags are added to Intercom conversations

Tag Intercom users when they schedule a Calendly appointment

Send Slack messages when contacts reply on Intercom

Create Trustpilot invitations when new tags are added to Intercom users

Update or create Intercom contacts with new HubSpot contact property changes

Create ActiveCampaign contacts for newly added lead emails in Intercom

Create new HubSpot tickets when tags are added to Intercom conversations

Tag Intercom users when they schedule a Calendly appointment

Intercom integration details

Supported triggers and actions

Let your AI safely access Intercom

Call actions in natural language with Zapier MCP

Work in code with the Zapier SDK

Intercom Help & Support

Common issues

Common Problems with Intercom

How to get started with Intercom on Zapier

Intercom Tutorials

6 ways to automate Intercom with Zapier

Popular Intercom Integrations

Popular Intercom Integrations

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