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> Automation & Manual QA Engineer
> Application Support
> Playwright Automation
> AWS Infrastructure
> OTT & Broadcast Technology
> API Troubleshooting
- 🛠️ L2 Technical & SaaS Support Engineer — troubleshooting complex application issues across cloud-based SaaS platforms with a focus on root cause analysis and fast resolution.
- ☁️ AWS & API Troubleshooting — diagnosing infrastructure, authentication, and API-related failures in distributed systems.
- 🧪 QA & Test Automation — supporting release quality through test case design, regression testing, and automation practices using tools like Playwright/BugBug.
- 📺 OTT & Streaming Operations Support — ensuring stability of end-to-end OTT workflows, live channel monitoring, and incident resolution.
- 🤝 Cross-functional Engineering Collaboration — working closely with DevOps, backend engineers, and architects to resolve production issues and improve system reliability.
- ⚡ Solving complex technical problems and improving the reliability of SaaS and cloud-based systems.
- 🧪 Focused on improving software quality through testing, automation, and continuous improvement practices.
- 🌱 Always learning and exploring DevOps, Cloud, and Automation technologies to expand my technical skill set.
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☁️ Cloud & Infrastructure (AWS)
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📊 Monitoring & Observability
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🧪 QA & Test Automation
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🖥️ System & Scripting
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🔗 API & Integration Testing
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🗂️ CI/CD & Version Control
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🗄️ Databases
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🤝 Collaboration & Workflow Tools
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💻 Programming (Basic Proficiency)
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⚙️ Configuration & Automation
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🛠️ Development Tools
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