ABC User Feedback is a standalone web application designed to manage Voice of Customer (VoC) data. It enables you to efficiently gather and categorize customer feedback. The application is currently utilized in services with a reach of 10 million MAU.

• Feedback Tag: Categorize feedback by topic with customizable tags
• Kanban Mode: Visualize and organize issue groups efficiently
• Issue Tracker: Simple issue tracking with status indicators and external ticket linking
• Single Sign-on: Enterprise-level OAuth authentication
• Role Management: Role Based Access Control (RBAC)
• Dashboard: Statistical visualization for feedback and issues
• 🤖 AI Field: AI-powered feedback analysis (summarization, translation, sentiment analysis)
• 🤖 AI Issue Recommendation: Intelligent issue recommendations based on feedback

Get started with ABC User Feedback in minutes using our CLI tool:

npx auf-cli init   # initialize infrastructure
npx auf-cli start  # start app

That's it! The application will be running with all required infrastructure.

For detailed installation options, see our Installation Guide.

Complete documentation is available at https://docs.abc-user-feedback.com/en/

• Getting Started - User guide and tutorials
• Installation - Detailed setup instructions
• API Integration - REST API documentation
• Configuration - Environment variables and settings

Pre-built Docker images are available on Docker Hub:

• Web Frontend: docker pull line/abc-user-feedback-web
• API Backend: docker pull line/abc-user-feedback-api

See Docker Hub Images Guide for usage details.

For local development setup:

git clone https://github.com/line/abc-user-feedback
cd abc-user-feedback
pnpm install
pnpm build
pnpm dev

See the Manual Setup for complete development instructions.

We welcome contributions! Please see our Contributing Guidelines.

Copyright 2025 LY Corporation

Licensed under the Apache License, Version 2.0. See LICENSE for details.

For questions and support, please visit our documentation.