Echo Knowledge Base is a powerful documentation tool that helps you create and organize documentation, FAQs, quizzes, and articles. It includes built-in AI search and AI chatbot features and includes comprehensive features to help you build a visually appealing knowledge base.
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Glossary: Build a centralized dictionary of terms and definitions for your knowledge base.
- Glossary Terms – Create and manage glossary entries. Published terms are automatically highlighted in your articles with interactive tooltips, helping readers understand key terminology without leaving the page.
- Glossary Index Shortcode and Block – Display an alphabetical index of all glossary terms on any page using the
[epkb-glossary-index]shortcode or the Glossary Index Gutenberg block, with letter navigation and customizable accent color. - AI-Generated Glossary Terms (PRO) – Automatically generate glossary terms and definitions from your knowledge base content using AI, saving time and ensuring comprehensive coverage of key terminology.
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Article Quizzes: Add interactive quizzes to KB articles to reinforce learning and increase engagement. Create custom multiple-choice or true/false questions, add answer explanations, and show published quizzes below the article content.
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FREE AI FEATURES (Optional)
All AI features are completely optional and disabled by default. You can enable them at any time if you choose to use AI-powered capabilities.
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AI Smart Search: Display intelligent search results with optional multi-panel sections
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- Content Gap Analysis
- AI Quiz Generation – generate quiz drafts from KB articles, then review and edit the title, intro, questions, answers, and explanations before publishing
- Expand training to include notes, posts, pages, and custom post types
- Email Notifications for AI insights
- Human Agent Handoff lets users escalate from AI to your support team
- Feedback Buttons collect thumbs-up/down ratings on AI responses
- PDF to Articles upload PDF files and convert them into KB articles with optional AI formatting that organizes content into headings, lists, and paragraphs
- PDF to Notes upload PDF files via drag-and-drop or the Media Library and convert them into AI training notes to expand your AI’s knowledge beyond KB articles
- AI Chat Access Control restrict who can use AI Chat: everyone, logged-in users only, or specific WordPress roles. Set different access rules for each chat location
ECHO
Echo Knowledge Base – https://www.youtube.com/watch?v=sLwj8FpfBWc
Echo Knowledge Base
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- Add Quizzes (Optional):
- Enable the Quizzes feature in your KB settings if it is not already enabled.
- Open Knowledge Base Quizzes and link a quiz to one of your published KB articles.
- Add custom multiple-choice or true/false questions, or generate a draft with AI when available, then publish the quiz to display it below the article.
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Q: Can I add quizzes to my knowledge base articles?
A: Yes. The Quizzes feature lets you create quizzes linked to specific KB articles.- Add custom multiple-choice or true/false questions.
- Include answer explanations for better learning and onboarding.
- Publish quizzes to show them below the source article on the frontend.
- With AI Features Pro, generate a quiz draft from an article and refine it before publishing.
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- AI-enhanced search Offers direct answer suggestions on your search results page via the “Ask AI” feature.
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- AI Quiz Generation: Generate quiz drafts from KB articles with AI, then fine-tune the title, intro, questions, answers, and explanations before publishing.
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- Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools.
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Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
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Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search 16
Echo Knowledge Base – Documentation, FAQs, Chat & Smart Search
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17.213.1
Release Date: Aug 16, 2026
* New: Quizzes – save submitted quiz results and display them in a new admin tab
* Update: WordPress 7.1
* Fix: Cleanup and minor fixes
17.212.0
Release Date: Aug 2, 2026
* Update: Renamed “Search Box Width” setting to “Article Page Width” and moved it into the Article Content group
* Fix: Table of Contents links now scroll to the correct heading when duplicate heading anchors are saved into article content by page builders like Divi
* Fix: Glossary now works with Multiple Knowledge Bases on knowledge bases other than the first one
* Fix: Security Enhancement
* Fix: Cleanup and minor fixes
17.211.0
Release Date: May 31, 2026
* Fix: Cleanup and minor fixes
* Fix: Google API Key Change
17.210.0
Release Date: May 18, 2026
* New: AI Chat copy button
* Update: WordPress 7.0
* Fix: Cleanup and minor fixes
17.200.0
Release Date: May 12, 2026
* New: Quizes notification email
* Fix: Cleanup and minor fixes
17.111.0
Release Date: Apr 25, 2026
* New: Optional “Continue in AI Chat” button for AI Search answers when AI Chat is available on the page
* Update: AI model management improvements, including Gemini updates, automatic default model detection, and custom model selection fixes
* Update: AI Chat History now records conversations and errors more reliably
* Update: AI Training Data sidebar improvements and a clearer reconciliation flow
* Fix: Cleanup and minor fixes
17.4.0
Release Date: Apr 13, 2026
* New: Quizzes – added colors and text settings
* New: Presets for Layouts
* New: Layout settings
* New: Sidebar cursor highlight
* Fix: Cleanup and minor fixes
17.3.0
Release Date: Mar 29, 2026
* New: Quizzes
* New: Presets for Basic Layout
* New: Layout settings
* New: Agent Handover – added an optional contact number (PRO)
* Fix: Cleanup and minor fixes
17.1.2
Release Date: Mar 22, 2026
* Update: PDF improvements (PRO)
* Update: other improvements
* Fix: Cleanup and minor fixes
17.1.0
Release Date: Mar 11, 2026
* New: PDF to Articles – upload and convert PDF files into KB articles with basic or AI-structured formatting (PRO)
* New: Media Library support for PDF uploads (PRO)
* Update: empty or missing content now marked as Skipped
* Update: various improvements
* Fix: Cleanup and minor fixes
17.0.4
Release Date: Mar 2, 2026
* Update: AI Training Data – make Validate & Fix feature optional
* Update: improve glossary matching
* Fix: Cleanup and minor fixes
17.0.1
Release Date: Mar 1, 2026
* New: Glossary Index shortcode and block – display an alphabetical index of all glossary terms with letter navigation
* New: AI Chat Access Control – restrict AI Chat by login status or WordPress user roles, with per-location settings (PRO)
* Fix: Cleanup and minor fixes
16.20.0
Release Date: Feb 21, 2026
* New: Glossary – add terms with definitions that are automatically highlighted in articles with interactive tooltips
* New: AI-generated glossary terms – automatically generate terms and definitions from your KB content
* New: PDF to Notes – upload PDFs and convert them into AI training notes (PRO)
* Fix: Improved access permission checks for Tools
* Fix: Cleanup and minor fixes
16.011.0
Release Date: Feb 1, 2026
* New: AI Chat with sources
* New: AI Chat can now be expanded/collapsed
* New: AI Chat analytics (PRO)
* New: AI Smart Search shortcode customization attributes (title, placeholder, button)
* Update: prompt per provider
* Update: Gemini default parameters
* Fix: Cleanup and minor fixes
15.920.0
Release Date: Jan 17, 2026
* New: Advanced Search can search FAQs (PRO)
* Update: AI Notes improvements
* Fix: Cleanup and minor fixes
15.910.0
Release Date: Jan 11, 2026
* New: Article Index Block
* New: AI Chat – human agent handoff for escalation to support team (PRO)
* New: AI Chat – feedback buttons for thumbs-up/down ratings on AI responses (PRO)
* Update: WCAG Accessibility Fixes
* Update: new ChatGPT and Gemini models
* Fix: Cleanup and minor fixes
15.900.0
Release Date: Dec 13, 2025
* New: All Notes admin screen for AI Training Data
* Update: AI Smart Search prompts are now customizable
* Update: AI Chat History improvements
* Fix: Gemini – make AI aware of conversation history
* Fix: Cleanup and minor fixes
15.811.0
Release Date: Dec 8, 2025
* UPDATE: AI UI improvements
* NEW: size of Matching Articles section in AI Smart Search
* NEW: AI Chat – background colors for user question and AI reply
* Fix: Cleanup and minor fixes
15.700.0
Release Date: Dec 6, 2025
* NEW: Google Gemini model support for AI Chat and AI Search – around 50% faster!
* UPDATE: AI Smart Search – remove auto complete and reposition returned results
* UPDATE: WordPress 6.9 compatibility
* Fix: Cleanup and minor fixes
15.600.0
Release Date: Nov 17, 2025
* NEW: Multiple Training Data collections for AI Chat and AI Search
* NEW: AI Smart Search – multiple sections, customizable layout, shortcode (AI Features PRO)
* NEW: AI Smart Search shortcode
* NEW: AI Smart Search block
* Update: Added support for GPT 5.1 model
* Fix: Cleanup and minor fixes
15.500.10
Release Date: Nov 6, 2025
* Update: new language translations
* Fix: Cleanup and minor fixes
15.400.1
Release Date: Oct 16, 2025
* Fix: Cleanup and minor fixes
15.400.0
Release Date: Oct 13, 2025
* NEW: Content Analysis – Tags Analysis, Readability Analysis, Gap Analysis (PRO)
* UPDATE: Analytics – filters, new analytics data
* Fix: Cleanup and minor fixes
15.312.0
Release Date: Sept 23, 2025
* Fix: Ordering Wizard
15.311.0
Release Date: Sept 22, 2025
* Update: AI Chat – display on selected pages only
* Update: AI Search – Ask AI new configuration
* Update: removed legacy non-modular mode
* Update: Sync between KB Template setting and Page Template
* Fix: Cleanup and minor fixes
15.220.0
Release Date: Sept 8, 2025
* Update: AI Behavior now with fastest, smartest and balanced options
* Update: Adding FAQs to FAQ Group now with search and sorting
* Fix: Cleanup and minor fixes
15.210.0
Release Date: Aug 28, 2025
* New: Email notifications for AI Chat and Search (Pro)
* Update: vote on AI features
* Update: AI Chat and AI Search improvements
* Fix: Cleanup and minor fixes
15.200.0
Release Date: Aug 16, 2025
* New: AI Search fixes and improvements
* New: AI Chat fixes and improvements
* Update: RTL support improvements
* Fix: Cleanup and minor fixes
15.111.0
Release Date: Aug 3, 2025
* New: AI Search – limited beta
* New: AI Chat – limited beta
* Fix: Cleanup and minor fixes
15.0.1
Release Date: July 13, 2025
* New: AI Search – coming soon
* New: AI Chat – limited beta
* Fix: Cleanup and minor fixes
15.0.0
Release Date: July 6, 2025
* New: AI Search – answer user questions using AI Chat
* New: AI Chat – user can ask questions and get answers from your Knowledge Base
* Fix: Cleanup and minor fixes
14.1.0
Release Date: June 28, 2025
* Update: FAQs toggle for public/private visibility
* Update: Archive Page toggle to use KB Main Page or Article Page search settings
* Update: various minor improvements
* Fix: Cleanup and minor fixes
14.0.3
Release Date: June 16, 2025
* Update: Frontend Editor can be now turns on and off
* Update: various minor improvements
* Fix: Cleanup and minor fixes
14.0.1
Release Date: June 8, 2025
* Fix: Cleanup and minor fixes
14.0.0
Release Date: June 8, 2025
* New: Frontend Editor for KB Main Page, Article Page and Category Archive Page
* New: Sticky sidebar
* Fix: Cleanup and minor fixes
13.60.0
Release Date: May 12, 2025
* Update: FAQ admin pages improvements
* Fix: Cleanup and minor fixes
13.52.1
Release Date: Apr 24, 2025
* Fix: Legacy search box fix
13.52.0
Release Date: Apr 21, 2025
* New: Sub category designs for Classic Layout
* Update: FAQ Shortcode generation
* Fix: Cleanup and minor fixes
13.51.0
Release Date: Mar 23, 2025
* New: AI Chat integration initial release
* Update: Add label for Advanced Search highlight for Articles
* Fix: Cleanup and minor fixes
13.41.0
Release Date: Mar 15, 2025
* Fix: Cleanup and minor fixes
13.40.0
Release Date: Feb 23, 2025
* Fix: Cleanup and minor fixes
13.30.0
Release Date: Feb 14, 2025
* NEW: Grid Layout block (PRO)
* NEW: Sidebar Layout block (PRO)
* Fix: Cleanup and minor fixes
13.20.0
Release Date: Jan 24, 2025
* NEW: Category slug setting
* NEW: Tag slug setting
* NEW: Advanced Search block (PRO)
* Fix: Cleanup and minor fixes
13.11.0
Release Date: Jan 4, 2025
* NEW: Tabs layout row setting
* Fix: Cleanup and minor fixes
13.10.0
Release Date: Dec 7, 2024
* NEW: Search block
* NEW: Basic Layout block
* NEW: Tabs Layout block
* NEW: Drill Down Layout block
* NEW: Category Focused Layout block
* NEW: Classic Layout block
* NEW: FAQs block
* NEW: Articles List block
* NEW: KB Block Template
* Mobile article view improvements
* Fix: Cleanup and minor fixes
See changelog.txt for older changelog