Digital experience

Digital Experience Monitoring (DEX) provides visibility into device, network, and application performance across your Zero Trust organization.

With DEX, you can monitor the state of your Cloudflare One Client deployment and resolve issues impacting end-user productivity. DEX is designed for IT and security teams who need to proactively monitor and troubleshoot device and network health across distributed environments. DEX is available on all Cloudflare Zero Trust and SASE plans.

DEX is compatible with Cloudflare's Customer Metadata Boundary (CMB) for the EU (European Union). When CMB is configured for the EU, customer logs are stored exclusively in the EU region.

Refer to Insights overview to learn how to use Analytics dashboards together with Analytics Overview and Digital Experience Monitoring (DEX) for complete visibility and troubleshooting.

If a user notifies that the connection is not working or performance is slow, DEX allows you to:

• Use device monitoring to check device health and endpoint connectivity.
• Test network health and application responsiveness with synthetic tests automated connectivity checks that run periodically from user devices.
• Identify whether problems originate from the device (such as issues with the Cloudflare One Client), the network, or Cloudflare.

Use DEX to troubleshoot other Cloudflare One features:

• Test connectivity to a SaaS application secured with Access.
• Verify that a website routed through Gateway is reachable from user devices.
• Confirm that users can successfully reach internal resources after configuring a Tunnel.

To start using DEX for device, network, and application monitoring:

1. Create a Zero Trust organization.
2. Install the Cloudflare One Client and sign in to register your device to the organization.
3. Create tests to verify device connectivity to applications and networks.
4. Monitor device and network health across your fleet using real-time and historical metrics.
5. Use diagnostics to run speed tests and collect remote captures from user devices.
6. Set up notifications to get alerts when degraded connectivity or application performance is detected.

For help resolving common issues with Digital Experience Monitoring, refer to Troubleshoot Digital Experience Monitoring.

Review all available documentation for DEX capabilities.

• Device monitoring
• Synthetic tests
• Rules
• Diagnostics
• Notifications
• IP visibility
• DEX MCP server
• Troubleshoot Digital Experience Monitoring
• MCP server