![[Gorgias logo]](https://attachments.gorgias.help/cdn-cgi/image/quality=100,width=3840/https://attachments.gorgias.help/uploads.gorgias.io/0bgJ1Q6QZ2vXKOMk/Primary-Lockup-Cream-229fc6a4-9465-41db-aad8-bc0ecf4c457e.png){kind=link}
Get started
New to our helpdesk? Here's all you need to know to get started.
Categories
Articles
Create a Gorgias helpdesk
Gorgias is a customer support platform for ecommerce brands, designed to help you manage customer interactions across multiple channels, including email, chat, social media, and phone & SMS. It brings your customer conversations into a single platfor
How to use Gorgias: a quick start guide
Welcome to Gorgias, were so excited youre here! Gorgias brings customer support requests from a variety of channels into a centralized, AI-powered platform; so you and your team can efficiently monitor, prioritize, and solve any volume of customer
Add your team to Gorgias
To give your support agents the ability to read and respond to your customer tickets, youll need to add them to Gorgias. Admins can invite users to Gorgias via email, or enable auto-join to allow users with specific email domains to sign up, no invi
Join your team on Gorgias
To join your teammates in Gorgias, youll need to create an account. You can do this either by using the auto-join page, or by accepting an invitation sent by your Admin. If you arent sure which method to use, please reach out to your Gorgias Admin.
Sign in to Gorgias
You can sign into Gorgias using your email address and password or with SSO. If youve enabled two-factor authentication (2FA), youll also need a six-digit code from an authenticator app to complete your sign-in. Once youve created an account in Go
User permissions
In Gorgias a users role determines the level of permissions and access they have to the various features in the helpdesk. Admins can change an existing users role, and can assign a role to new users when theyre invited to Gorgias. Use the tables b
Getting started for new Gorgias users
Gorgias is an AI-first customer support platform built for ecommerce teams. All of your customer inquiries are combined into a unified inbox alongside your customers' order history and account data.
Launch guide for Gorgias admins
To create the best possible experience for your team, its important to prepare your helpdesk to handle customer requests