Conversations that drive revenue, not just resolutions.

The #1 Helpdesk + AI Agent built to drive sales. Turn browsers into buyers and automate routine support from one unified platform trained on your brand.

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We power customer conversations for 40% of Shopify brands

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Get to know Gorgias

Built for brands that know every conversation counts. Automate routine tickets and personalize the rest.

8.83 ROI

The AI upsells with a conversational tone that feels genuinely helpful, not pushy. It asks the right follow-up questions and improves AOV. Its exactly how we train our human agents.

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AI Agent + Helpdesk

AI Agent + Helpdesk, built as one.

Most brands bolt third-party AI onto a generic helpdesk. Gorgias unifies AI and the inbox in a single platform, so agents and automation share context, resulting in faster, more accurate responses.

Explore the platform

One AI Agent. Pre-sale to post-sale.

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Pre-trained on 1B+ conversations

Understands ecommerce, Shopify data, and customer intent from day one

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Your rules. Your AI.

Apply your tone, policies, and SOPs with built-in guardrails

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Automate 60% of support

Resolve inquiries automatically so your team can focus on high-impact work

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AI coaching, built in

Proactive, real-time tips help agents improve with every conversation

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Proactive, not reactive AI

Engage shoppers at the right moment with the right recommendations

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Knows when to escalate to your team

Seamless hand-offs to human agents with context

One inbox. Full store context.

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One omnichannel inbox

Email, chat, SMS, WhatsApp, Instagram, and Facebook in one view

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In-conversation actions

Cancel, discount, or upsell directly inside the conversation

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Native Shopify integration

Pull up any order, customer, or product without leaving the ticket

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300+ integrations

Recharge, Klaviyo, Yotpo, and more connected out of the box

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Team collaboration

Route, assign, and manage tickets across your team

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Revenue attribution reporting

See exactly how much revenue your support team generates

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Customer stories

Our customers say it best

Every conversation is a revenue opportunity. Here's the proof.

$500M+

revenue driven through conversations

17,000+

ecommerce brands powered globally

4.2x

average return on investment

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50 in 50 program

We help you get to 50% in 50 days.

[Dr. Bronner's, a Gorgias customer brand]

[Bare Minerals, a Gorgias customer brand]

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[Arc'teryx, a Gorgias customer brand]

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and were still climbing."

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Courtney Bajek

Customer Service Lead at Orthofeet

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Backed by the best

The most trusted names in AI and ecommerce choose Gorgias. Now you can too.

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OpenAI Partner

Built on a direct OpenAI partnership. Deeper model access. AI fine-tuned for product recommendations, order management, and brand voice. A real integration.