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CX that helps athletes choose the right gear

Gorgias is the conversational commerce platform that automates the questions customers ask mostfit, delivery, and product performanceso your team can focus on building lasting loyalty.

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Industry insights you need to know

63%

research multiple products before purchasing

35%

of support volume comes from order status questions

53%

are less likely to repurchase after a delayed delivery

22.5%

of purchases end up being returned

Support shoppers through every goal

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Tailored picks that prevent returns

Gorgias Shopping Assistant detects shopper behavior and your product catalog to lead them to the right choice. That means fewer frustrating returns for customers and fewer didnt meet expectations tickets for your team.

Less time wasted on WISMO

Gorgias AI Agent resolves up to 52% of support tickets, including WISMO, by pulling tracking details from apps like ShipBob, ShipMonk, and AfterShip. Shoppers stay informed, while your team saves time for high-impact moments like customer retention.

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24/7 coverage during peak season

No need to expand your team to keep up with the New Year rush. AI Agent automatically resolves repetitive questions, while Shopping Assistant boosts AOV with smart upsells and dynamic discounts.

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Helping top sports & fitness brands grow

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55%

cost reduction, so you can scale without hiring

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36s

first response time, so customers never wait long

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55%

tickets automated, giving your team time back

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revenue influenced, because AI turns questions into purchases

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How VESSEL Decreased Response Time and Improved CSAT in One Month with AI Agent

A premium sports accessory brand increased email automation by 45% with Gorgias AI Agent. They reduced first response time to 28 seconds, allowing their team to handle complex customer inquiries that require more personalized support.

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