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The Helpdesk Built for PrestaShop Stores

Provide rapid and personalized support to your shoppers without switching tabs all day long.

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The Helpdesk Built for PrestaShop Stores

Enhance your PrestaShop stores customer service with Gorgias. Seamlessly manage all your customer interactions in one place and automate repetitive tasks to save time and boost efficiency.

Integration built in collaboration with

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Trusted by 17,000 brands on their journey from first order to hundreds of millions in sales globally

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Enhance support for your PrestaShop store and turn it into a profit center

Centralized Customer Support

Manage all your customer interactions from email, social media, and phone in one unified platform. Import all your support channels into Gorgias, ensuring you never miss a customer inquiry.

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Automation and Efficiency

Automate repetitive tasks and responses, reducing response times and allowing your team to focus on more complex inquiries. Set up automation rules and macros to handle repetitive tasks, freeing up your team to provide exceptional customer service.

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Increase Sales

Leverage customer data to provide personalized recommendations and responses, turning support interactions into sales opportunities. Utilize customer data from PrestaShop to offer tailored responses and product recommendations, enhancing customer satisfaction and boosting sales.

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Transform your PrestaShop customer support with Gorgias

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically.

Autoresponders

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 20% of support tickets with highly personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Multi-store connection

Connect all your PrestaShop stores to centralize all tickets from all your businesses in one place to save time.

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Win more customers with better conversations

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The Conversational AI platform for ecommerce.

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Shopifys top brands sell more and support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?

Get started for free

Book a demo

Trusted by 17,000 brands on their journey from first order to hundreds of millions in sales globally

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Shopify's Only Premier Partner for CX

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Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.

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Matt Cohn

Office of the President at Shopify

Grow your brand and lower costs

Learn how Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias

Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

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Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

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Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

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Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

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Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

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Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment24/7, even if your teams offline.

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Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

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One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

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Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

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Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brands teams, tickets, and reports independently.

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Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

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Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

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Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

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1. Generate Revenue

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Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

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Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

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Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

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Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

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2. Automate Support

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Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

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Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment24/7, even if your teams offline.

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Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

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3. Drive Efficiency

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One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

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Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

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Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brands teams, tickets, and reports independently.

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4. Personalize

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Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

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Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

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Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

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Explore tools for the entire ecommerce journey, all built for Shopify

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AISupport Agent

Resolve 60% of support inquiries and increase team efficiency.

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Gorgias Helpdesk

All your customer support, all in one place.

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AIShopping Assistant

Drive more sales through personalized pre-sales assistance.

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It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.

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Zoe Khan, VP of Retention and Customer Experience

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Gorgias is a great tool streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

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Addison Debter, Head of Customer

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"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development we save $100k/year by switching.

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Emily McEnany, Senior CX Manager

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Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.

Lexi Goldberg, Customer Service Manager

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We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.

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Alexandria Collis, Director of Operations

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We were able to streamline our marketing approach because we can see each customers Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.

June Matira, Client Onboarding Manager