Gaia (beta) is now availble to every Gorgias account

Gaia, your AI teammate inside Gorgias, is now in open beta for every account. Chat with it to handle everyday work across your helpdesk: Work your tickets: investigate a ticket, search your queue in plain language, and tag, assign, and

Product reviews in Product Card and PDP drawer in chat

Shoppers can now see product review ratings and review counts directly in AI Agent chat AI Agent automatically pulls review averages and review counts from Shopify metafields, so theres nothing extra to configure. Product ratings and

New Single-Sign-On login options

What's new: Today we're releasing two new security features related to Single-Sign-On (SSO) logins. The first one: you can now completely disable the usual login method via user name and password. This will effectively force all users to

Changes to website sync for AI Agent

Starting today, you can re-sync your store website and single-page URLs as knowledge for AI Agent once every 30 days instead of once a day. Gorgias reads the public pages of your store to help AI Agent answer questions about your products,

20/20 Vision: AI Agent can now read images sent in Chat

AI Agent can now see and understand images shoppers send in Chat, not just Email. Whether it's a damaged product, an order confirmation, a screenshot of an issue, or a picture for shade matching or fit recommendations (like a skin-tone