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Offer CX that keeps subscribers for life

Gorgias is the conversational commerce platform that automates plan changes, order edits, and skip requestsso your brand becomes (and remains) an essential part of their lifestyle.

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Industry insights you need to know

62%

expect to cancel if the experience doesnt win them over

40%

cancel their subscription within the first 3 months

60%

leave when they feel a lack of control over their plan

77%

stay subscribed longer when the experience feels tailored

Support shoppers through every reorder

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Proactive support to the rescue

AI Agent proactively identifies cancel intent and offers alternatives, like smaller sizes or plan edits, before customers hit unsubscribe. That means fewer churned subscribers, more LTV protected, and a team that only steps in for more complex cases.

Subscription edits automated, at scale

When customers reach out over chat or email to skip, pause, or resume, AI Agent processes the request instantlyno agent needed. Integrations with Recharge, Loop, and Skio give subscribers full control of their plan without the support back-and-forth.

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24/7 coverage during the holiday rush

Breathe easy knowing that AI Agent handles all repetitive questions during peak season, so your team doesnt need to look for extra help. Then, Gorgias Shopping Assistant covers long-term revenue by nudging conversations towards upsells, bundles, and discounts.

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Helping top subscription brands grow

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55%

churn rate reduction, keeping customers loyal

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36s

first response time, so customers never wait long

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55%

tickets automated, giving your team time back

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revenue influenced, because AI turns questions into purchases

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How Osea Malibu Cut QA Time by 75% and Boosted Customer Satisfaction with Gorgias Auto QA

The natural skincare brand was spending hours each month manually updating spreadsheets to QA their support tickets. With Gorgias Auto QA, they now review 100% of tickets in just 15 minutes per week while maintaining an excellent 4.7 CSAT score.

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