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Solutions

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Integrations

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Gorgias vs.

Siena

Siena charges for conversations. Gorgias charges for resolutions.

Siena charges per conversation regardless of outcome. Gorgias only charges when AI fully resolves a ticket, tying cost directly to impact.

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Join the brands that switched to Gorgias

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Why Gorgias

Four reasons brands choose Gorgias over Siena

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Pay for outcomes, not activity

Siena uses conversation-based pricing at $0.90 per conversation. Every interaction counts, whether the AI resolved the issue, asked a clarifying question, or handed the ticket to a human.

Gorgias only charges when AI Agent fully resolves a conversation from start to finish, without any human involvement. You're not billed for partial progress, routing, or deflection. Only complete resolutions.

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Deeper integrations for true end-to-end resolutions

Siena can generate replies, but resolving issues end-to-end requires taking action across systems. Without deep integrations into fulfillment, order management, and returns, some requests still land on a human's plate. Teams often rely on manual work to fully resolve certain support requests.

Gorgias integrates with ShipBob, ShipStation, and AfterShip, giving you and your AI real-time access to fulfillment data, shipment status, and returns tracking in every ticket. Order status questions and return requests get resolved automatically, without handoffs.

Complete, actionable reporting

Siena's reporting covers a few core areas, including automations, revenue, and CSAT, with limited visibility into overall support performance. When you can't see the full picture, it's harder to manage to it.

Gorgias gives you real-time visibility across every agent and channel, with dedicated AI analytics, Auto QA, and satisfaction tracking in one place. You can see ticket volume, busiest times, revenue impact, and performance trends without piecing together data from multiple views.

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Siena is an add-on. Gorgias is the platform.

Siena doesn't include a native helpdesk, so it layers on top of your existing tools. That means your team manages context across systems, and tags, ticket fields, and workflows can fall out of sync.

Gorgias brings your helpdesk, AI, and ecommerce integrations into one place. Tags, ticket fields, and workflows stay consistent. Your AI can resolve, tag, route, and escalate without jumping between tools, so your reporting stays accurate and your team stays focused.

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FAQs

Frequently asked questions

What is the difference between Gorgias and Zendesk AI?

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Both platforms offer native Shopify actions, autonomous ticket resolution with full thread context, AI across email, chat, SMS, social, and voice, and multilingual replies in 80+ languages. Gorgias also collects CSAT on AI-resolved tickets, supports seamless AI-to-agent handoff, and uses resolution-based pricing where you only pay for fully resolved conversations. Siena does not offer these three capabilities.

Which ecommerce tools do Gorgias and Zendesk integrate with?

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Gorgias offers 100+ ecommerce integrations built directly into the helpdesk, including Recharge, Klaviyo, Attentive, Yotpo, Smile.io, Loop Returns, and NetSuite. Siena connects to ecommerce tools through the helpdesk it runs on top of, so integration depth depends on that underlying platform.

Can Gorgias and Zendesk integrate with Shopify?

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Gorgias has a native Shopify integration built into the helpdesk, supporting read and write capabilities, in-ticket actions, and order data in automations. Siena is an AI layer that runs on top of an existing helpdesk rather than replacing it, so Shopify connectivity depends on whichever helpdesk it is paired with.

How do reporting and analytics differ between Gorgias and Zendesk?

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Gorgias includes reporting built into the helpdesk, covering SLAs, KPIs like FRT and CSAT, revenue generated from support, ticket intent trends, and a Revenue Dashboard. Siena does not include its own reporting layer. Analytics depend on the helpdesk Siena is paired with, which may or may not cover these capabilities.

How do Gorgias and Zendesk differ in cost?

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Gorgias charges per handled ticket and starts at $10/month, with AI priced at $0.50$1 per resolution and unlimited users included. Siena charges $0.90 per automated ticket plus a $750/month platform fee. With Siena, you also pay separately for the helpdesk it runs on top of, making total costs higher than either platform alone.

How do Gorgias and Zendesk differ for self-service and knowledge management?

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Gorgias includes a Help Center, Contact Form, interactive scripted automations, Order Management portals, and AI-generated help center articles built into the platform. Siena does not include self-service or knowledge management features. These depend on the helpdesk Siena is paired with.

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Our Customers

Hear directly from brands why they chose Gorgias

Eliminate turnaround times and create exceptional customer experiences

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

Addison Debter

Head of Customer Service

Kirby Allison

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Capabilities ahead of the competition

I already love Gorgias because its email and chat capabilities are ahead of the competition, so I trust Gorgias to also build the best AI agent. And having all our CX tools within the same system is important I dont want yet another dashboard to check.

Tosha Moyer

Senior Customer Experience Manager

Psycho Bunny

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"Gorgias AI Agent is going to be a game-changer for us during BFCM. Immediate, personalized responses reduce the volume of repetitive inquiries and ensure our community feels supported during the busiest time of the year. Our community members have even mistaken the AI Agent for a real person, which speaks volumes about how well it aligns with our brand voice.

Zoe Cranney

Community Experience Expert

LSKD