Pricing

Helpdesk + AI Agent.
One platform. One inbox. One bill.

AI Agent on every plan, pay only when it resolves a conversation.
Helpdesk scales from 50 to 5,000 tickets a month, never priced per agent.

MonthlyAnnual

Add AI Agent

Starter

For smaller brands getting started on one platform.

$40/mo

Billed monthly cancel anytime

Start free trialMonthly billing only

Included

50 tickets / month

30 automated interactions

Helpdesk$10/mo

Then a $0.40 per-ticket fee past your limit.

AI Agenti$30/mo

Then a $1.50 per automated interaction fee past your limit.

Compare all features

Basic

For growing brands whose support volume is outpacing their team.

$90$77/mo

$924 billed annually

Start free trialNo credit card required

Included

300 tickets / month

30 automated interactions

Helpdesk$50/mo

Then a $0.40 per-ticket fee past your limit.

AI Agenti$27/mo

Then a $1.50 per automated interaction fee past your limit.

Compare all features

Pro

For scaling brands that let AI resolve and sell, with revenue analytics.

$550$471/mo

$5,652 billed annually

Start free trialNo credit card required

Included

2,000 tickets / month

190 automated interactions

Helpdesk$300/mo

Then a $0.36 per-ticket fee past your limit.

AI Agenti$171/mo

Then a $1.50 per automated interaction fee past your limit.

Compare all features

Advanced

For high-volume brands: peak-ready automation, dedicated support.

$1,430$1,227/mo

$14,724 billed annually

Talk to salesBook a 30-minute call

Included

5,000 tickets / month

530 automated interactions

Helpdesk$750/mo

Then a $0.36 per-ticket fee past your limit.

AI Agenti$477/mo

Then a $1.50 per automated interaction fee past your limit.

Compare all features

Enterprise

Need a fully custom plan?

For teams over 5,000 conversations a month with complex security, compliance, or integration needs.

Talk to salesBook a 30-minute call

SSO (SAML), audit logs, SCIM provisioning

Unlimited Help Centers, API at 4 requests per second

Custom DPA or MSA, plus security review support

Dedicated CSM and solutions architect

New Actions, deeper integrations, and custom automations

Proactive knowledge-gap detection that keeps AI answers accurate

Calculate your ROI Compare all features

We power customer conversations for 40% of Shopify brands

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Add-ons

Voice and SMS,when you need them.

Add Voice or SMS to any plan. Pricing scales with your call and text volume, so you can choose the tier that matches your usage.

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Compare plans

Every feature side by side.

	Starter	Basic	ProMost popular	Advanced
Overview
Overage ticket cost	+$0.40 / ticket	+$0.40 / ticket	+$0.36 / ticket	+$0.36 / ticket
API rate limit	2 requests/sec	2 requests/sec	2 requests/sec	2 requests/sec
User seats	3	500	500	500
Connect your Ecommerce store
Shopify / Shopify Plus
BigCommerce
Magento
WooCommerce
Multi-stores	Unlimited	Unlimited	Unlimited	Unlimited
Centralize every support interaction
Email
Live chat
Contact Form
Facebook
Instagram
TikTok Shop
Voice	w/ Voice add-on	w/ Voice add-on	w/ Voice add-on	w/ Voice add-on
SMS	w/ SMS add-on	w/ SMS add-on	w/ SMS add-on	w/ SMS add-on
WhatsApp
Integrate your entire stack
Integration library	254 apps	254 apps	254 apps	254 apps
HTTP / custom integrations
Klaviyo
Yotpo
Recharge
Smile
Automate your work
Macros
Rules
Intent & sentiment detection
Chat campaigns
Flows	w/ AI Agent	w/ AI Agent	w/ AI Agent	w/ AI Agent
Order Management	w/ AI Agent	w/ AI Agent	w/ AI Agent	w/ AI Agent
Help Center / FAQ	10 Help Centers	10 Help Centers	10 Help Centers	10 Help Centers
AI Agent (included on every plan)
Pre-trained on 18+ verticals
Brand voice & guardrails
Actions (cancel, discount, apply)
Measure and improve your support
Dashboards and real-time monitoring
AI and automation statistics	w/ AI Agent	w/ AI Agent	w/ AI Agent	w/ AI Agent
Insights and quality
User management
SSO
Team management
User permissions
Security
Audit logs
GDPR / CCPA compliance

"When we first started with Gorgias, our goal was to hit 30% automation in 30 days. We surpassed that and are now above 50% automation, and were still climbing."

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Courtney Bajek

Customer Service Lead at Orthofeet

Read the full story ->

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FAQs

Frequently Asked Questions

GeneralBilling and PricingSupport and ServicesGetting startedData & Security

Who's Gorgias for?

Whether you're scaling fast or leading the pack, if you're focused on driving sales, automating support, and building loyal customers at scale, Gorgias is for you.

What are the different products available?

Gorgias offers a customer experience platform for support and marketing through two complementary products: Helpdesk and AI Agent.

What is Helpdesk?

Helpdesk is your all-in-one support hub designed specifically for ecommerce and Shopify. It unifies every customer channel and provides your team with the tools to deliver fast, reliable, and personalized support.

What is AI Agent?

AI Agent is your always-on ecommerce expert, resolving support questions instantly, converting shoppers with personalized chat, and automating actions like returns, order tracking, and more. All without a human in the loop.

Can someone give me a demo of Gorgias?

Absolutely. Our team can walk you through how Gorgias works, what AI Agent can do for your brand, and how to start seeing impact fast. Book a personalized demo whenever you're ready.

Get started today

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