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Bring your signature in-store experience online

Gorgias is the conversational commerce platform that helps hybrid retail and DTC brands connect in-person and online conversationsno switching systems required.

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[SuitShop]

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Industry insights you need to know

60%

research online before visiting a store

50%

leave the store without purchasing on their first visit

78%

expect to return online purchases in-store

64%

say customer experience matters more than price

Support shoppers across every visit

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More conversions from in-store visits

Send recap emails, product links, and review prompts right from Gorgias after an appointment. Tickets can be tagged by location and shared across agents, helping your CX team drive more conversions without the manual work.

Where DMs turn into foot traffic

Answer location-specific questions like Is this available in NYC? right from your inbox. Then, let AI route tickets to the right team and set automated follow-ups with product links and remindersso every digital touchpoint leads back to the showroom.

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Education designed to remove hesitation

Gorgias Shopping Assistant gives shoppers the clarity they need before stepping into your store. By delivering smart recommendations, upsells, and dynamic discounts, customers will want to keep coming backwhether in-store or online.

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Helping top retail brands grow

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55%

cost reduction, so you can scale without hiring

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36s

first response time, so customers never wait long

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55%

tickets automated, giving your team time back

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revenue influenced, because AI turns questions into purchases

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How SuitShop Uses Gorgias to Stitch Together The In-Store and Online Customer Experience

A retail suit brand unified the online and in-person showroom experience using Gorgias. They earned $175K revenue via showroom associates, a 7% higher conversion rate for instore staff, and a 4.9/5 average Google review rating.

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How Psycho Bunny Avoided Adding Additional Headcount While Doubling Revenue

Premium menswear brand Psycho Bunny reduced the total cost of ownership for support by 10% YoY with Gorgias AI Agent. As they scaled from $100M to $200M in revenue, they switched to Gorgias from Zendesk, without adding headcount.

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