[]

Solutions

[]Pricing

Integrations

[]

The Helpdesk Built for Magento Stores

Provide rapid and personalized support to your shoppers without switching tabs all day long.

Get Started

preferred partner

The Helpdesk Built for Magento Stores

Securely connect with Magento to have your customers' order history at your agents' fingertips.

Integration built in collaboration with

[]

Start free trial Book a demo Get Started

Get Started

[]

Trusted by 17,000 brands on their journey from first order to hundreds of millions in sales globally

[]

No items found.

[]

Rated 4.9 stars by our Magento customers

Provide an amazing customer experience backed by data from Magento

Use data directly from Magento to quickly respond to your customers and deliver world class customer experiences.

[cta image 1]

Actual personalization at scale

We make it easy to insert data provided by Magento, from first name to shipping address, directly into each customer interaction. It's an automatic and accurate way to get a more personal customer experience.

[cta image 1]

Automate answers to common questions

Create in-depth rules to automate responses to repetitive questions, like "Where is my order?". Automate up to 40% of support messages to save your support agents valuable time.

[cta image 1]

Detect the intent of what your customers are asking

Gorgias uses advanced machine learning to detect the intents and sentiments of each message. By learning about tracking updates, return policies, and urgency, we help you set priorities and categorize tickets based on what they're about.

[cta image 1]

Enhance support for your Magento store and turn it into a profit center

Live chat

Talk to your visitors in real time through live chat to increase your website conversion rate. You can even trigger live chat campaigns based on the URL to engage in conversation automatically.

Ticketing system

Centralize all your customer communication in one place. Connect your social media accounts, support email addresses, phone numbers and answer to all tickets without leaving your helpdesk.

Social media posts and ads

Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.

Macros

Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically

Auto responder

Create rules to handle common questions like "Where is my order?" By combining rules and macros, you can automate up to 40% of support tickets with highly-personalized answers.

Intent and sentiment detection

Gorgias uses machine learning to detect customer intents like shipping, refund, exchange, and many others. You can then set up automatic replies or route the tickets with tags.

Support and revenue statistics

Track support agent metrics like ticket volume, response time, and resolution time. Fine-tune your revenue strategies with stats on pre-sale tickets, converted tickets, and total sales.

Multi-store connection

Connect all your Magento Stores to Gorgias. Centralize all tickets from all your stores in one place to Save time by centralizing all your tickets from all your stores in one place.

[Kirby Allison]

"Monday used to be the hectic day. We were flooded with the influx of inquiries and we needed to keep up with everything. With Gorgias Automate, shoppers get their answers solved, even outside of business hours."

[Addison Debter]

Addison Debter

Head of Customer Service

Kirby Allison

[Ekster]

"Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias Automate, my team is on top for the 3 most important months of the year; Father's Day, Black Friday, and Christmas."

[Shauna Clearly]

Shauna Clearly

Head of Ecommerce

Ekster

[mnml]

Having quick access to previous order info in the helpdesk is super convenient and helps us turn our support agents into sales people.

[Ian Anderson]

Ian Anderson

Operation Manager

mnml

[Marine Layer]

Thanks to Gorgias, my customer service team has been able to increase customer satisfaction and drive customer loyalty.

[Dave Szymaszek]

Dave Szymaszek

Head of Customer Experience

Marine Layer

Win more customers with better conversations

Download the report Book a demo

The Conversational AI platform for ecommerce.

Privacy Legal Terms of Service Security

gorgias.com

[]

Start free trial Book a demo

Shopifys top brands sell more and support better with Gorgias

40% of the top 1.5K Shopify brands choose Gorgias. Ready to join them?

Get started for free

Book a demo

Trusted by 17,000 brands on their journey from first order to hundreds of millions in sales globally

[]

Shopify's Only Premier Partner for CX

[]

Gorgias deeply understands ecommerce brands. Its innovative conversational AI and unmatched Shopify integration help businesses harness customer conversations for impactful, scalable results.

[]

Matt Cohn

Office of the President at Shopify

Grow your brand and lower costs

Learn how Shopify brands automate 60% of support and lift online revenue by up to 32% with Gorgias

Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

[]

Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

[]

Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

[]

Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

[]

Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

[]

Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment24/7, even if your teams offline.

[]

Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

[]

One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

[]

Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

[]

Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brands teams, tickets, and reports independently.

[]

Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

[]

Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

[]

Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

[]

1. Generate Revenue

[]

Dynamic recommendations | Convert shoppers with recommendations personalized on browsing behavior, past purchases, and cart contents.

[]

Adaptive AI | Boost sales while protecting margins with adaptive AI that generates unique discount codes based on shopper behavior and intent.

[]

Chat in checkout | Prevent cart abandonment by engaging customers when they enter shipping details, choose payments, and confirm orders.

[]

Measure conversions | Track which interactions lead to sales to prove your revenue impact, incentivize agents, and optimize your strategy.

[]

2. Automate Support

[]

Track orders | Spend time on high-value interactions, not sharing order status over and over (and over). Let AI send instant, real-time updates.

[]

Edit orders | Avoid costly misshipments by handling time-sensitive order edits before orders go to fulfillment24/7, even if your teams offline.

[]

Complex updates | Customize workflows to fetch data and chain together updates across Shopify and your entire stack.

[]

3. Drive Efficiency

[]

One-tab tool | Boost agent efficiency by resolving every ticket in one tab. Cancel, refund, duplicate, and edit without leaving your helpdesk.

[]

Prioritize tickets | Focus your team on the most important interactions, such as time-sensitive channels, questions from big spenders, active subscribers, and any of your other priorities.

[]

Multiple brands | Consolidate tools and connect all your sub-brands. Easily manage each brands teams, tickets, and reports independently.

[]

4. Personalize

[]

Customer context | Give your team the context they need for 5-star interactions, with the most robust and customizable customer profiles.

[]

Customer variables | Give agents a shortcut to personalization, with templates that automatically populate with customer information.

[]

Phone conversations | Put customer context front-and-center to efficiently suggest products, create orders, and solve issues on phone.

[]

Explore tools for the entire ecommerce journey, all built for Shopify

[Gorgias AI Agent automation product hero illustration]

AISupport Agent

Resolve 60% of support inquiries and increase team efficiency.

Learn more ->

[Gorgias Helpdesk product hero illustration]

Gorgias Helpdesk

All your customer support, all in one place.

Learn more ->

[]

AIShopping Assistant

Drive more sales through personalized pre-sales assistance.

Learn more ->

It's amazing that we're able to create any custom solutions we want with Gorgias's open API. We created a process to create tickets in Gorgias when high-risk orders come through Shopify. Gorgias is way more than a typically helpdesk.

[]

Zoe Khan, VP of Retention and Customer Experience

[]

Read case study ->

Gorgias is a great tool streamlined and connected with Shopify in a really straightforward way that makes it easy to handle customer orders."

[]

Addison Debter, Head of Customer

[]

Read case study ->

"We used to use Salesforce but Gorgias integrates much better with Shopify and other ecommerce tools. While Salesforce needed heavy development, Gorgias connected to our entire stack with just a few clicks. Our team can now manage workflows without needing custom development we save $100k/year by switching.

[]

Emily McEnany, Senior CX Manager

[]

Read case study ->

Having all the information from both Shopify and ShipBob at our fingertips is a big thing for us. The Gorgias integration makes it so easy to answer customer questions quickly, instead of having to go from one platform to another on this big wild goose chase for information. It makes for a more efficient customer experience.

Lexi Goldberg, Customer Service Manager

[]

Read case study ->

We migrated from another popular ticketing system to Gorgias, which is highly integrated with the Shopify ecosystem. It really helps our CX teams to be efficient and accurate. When we're looking at first response time, CSAT, and NPS, we get the full scope of the experience instead of relying in silos.

[]

Alexandria Collis, Director of Operations

[]

Read case study ->

We were able to streamline our marketing approach because we can see each customers Shopify history within Gorgias. So our communication has become very customized, very personalized, which garners more responses as opposed to the very templated messages that usually happen with SMS marketing efforts.

June Matira, Client Onboarding Manager