Meet Gorgias, the#1 rated helpdeskfor ecommerce brands.

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Our mission

Gorgias empowers ecommerce brands to grow through AI-powered customer experience.

We bring all your conversations into one place and leverage your own data, helping your team automate tier 1 support and free up time for your team to drive revenue and loyalty from your customers.

We believe in a world where commerce brings people together and fosters progress.

Values

Heres what we all have in common; our shared values.

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Always Put Our Customers First

Were building Gorgias to serve our customers. Every decision, product feature, or support interaction must prioritize their success.

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Strive for Excellence

We focus on a few priorities and deliver on them with exceptional quality.

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Win as a Team

We win when everyone contributes to the goals we decided to focus on and pushes in the same direction.

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Maximize Your Impact

Optimize for what matters the most. Allocate your time to make every week count.

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Be Honest, Direct, and Kind

We believe transparency fuels trust. Smart people want to know the facts to form their own opinions. Say the truth, kindly.

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We're hiring

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Our story

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Genesis

We founded Gorgias in Paris in 2015 with a vision to revolutionize customer support. Our journey began with a simple Chrome extension designed to help users write emails faster with automation. However, we discovered an unexpected market fit when we realized that most of our users were support agents. This discovery enabled us to shift our focus toward building a one-of-a-kind helpdesk.

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Growth

With the help of investors, accelerators, and mentors, Gorgias has quickly grown to more than 400 team members across the globe. Today, we serve over 16,400 merchants, including renowned brands like Steve Madden, Glossier, and BruMate. Beyond becoming a fast-growing customer service platform, Gorgias is a certified B Corporation and has become a leader in sustainable and equitable workplace practices.

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Today

As we continue to grow, Gorgias commits to transforming the
customer experience with complete transparency, ownership, and
maximum impact