Gorgiass AI Agent is designed to handle topics that make up 80% of most ecommerce brands support queries.

It easily connects to Shopify to read order data and help your customers manage their orders. Freshdesk is built for SaaS and requires you to open new tabs to process order cancellations or refunds.

Gorgiass AI Agent answers emails like a human including the ability to perform Actions like updating orders, subscriptions, returns, and more.

Gorgias connects to Shopify to fully resolve customer inquiries, whereas Freshdesks AI only summarizes threads, drafts responses, and suggests articles. Human interaction is still required to resolve issues.

Gorgias is a one-tab tool. Gorgias connects to key ecommerce apps, enabling you to easily: sync data across tools, build workflows to prioritize tickets and send automatic responses, and push updates without switching tabs.

Freshdesk, on the other hand, prioritizes non-ecommerce apps like Salesforce and Jira, which arent supported on Gorgias (or relevant to ecommerce).

Gorgias is a comprehensive customer service platform built for ecommerce support teams.

Freshdesk does not offer Convert for on-site revenue generation or Flows and Order Management to improve your websites CX. Their sales tools and metrics are paid extra, hidden behind a completely separate product.

Gorgias is enterprise-ready.

Onboard on Gorgiass secure and reliable platform smoothly with hands-on implementation, custom integrations, advanced analytics, support for multi-brand and multi-language, and a large team with rapid product development thats why 40% of the 250 largest stores on Shopify choose Gorgias.