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Gorgias Voice

Support by phone, from your Helpdesk

Gorgias Voice cuts resolution time by 60% by centralizing conversations, ticket history, and Shopify data in one viewno more tab switching during calls.

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Trusted by 15,000 brands on their journey from first order to hundreds of millions in sales globally

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Phone support for Shopify brands that suit your budget

Dial into every conversation with a voice channel built for ecommerce. Unify email, chat, and calls in one workspace to handle complex questions faster, build trust, and boost salesno extra tools or hidden fees.

Make calls with full conversation history

Get instant view of the full customer timeline, including past conversations across Voice, Chat, SMS and Email. Quickly understand the context before picking up a call to provide faster, more personalized support.

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Call smarter with a Shopify-powered solution
Access Shopify-backed insights, recommend products, and create orders seamlesslyall while on a call. Drive more upsells and cross-sells with every conversation.

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Setup and start calling in minutes
Create a phone number instantly and manage billing, onboarding, and support from Gorgias, with no technical setup required.

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Scale your team without limits

Handle high call volumes, make unlimited international calls, add agents as your team scales, and manage multiple phone numbers.

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"Having all our tickets centralized in Gorgias, whether from calls, emails, or SMS, lets us manage customer history seamlessly and deliver better service."

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Jesse Straeter

CEO

Personal, high-quality support on phone

Boost customer satisfaction with real-time conversations and instant context.

IVR | Let callers self-serve with an interactive menu including send call to SMS option, reducing agent workload.

[Gorgias Voice IVR (interactive voice response) feature illustration]

Routing | Automatically direct calls to the right agent and enable quick transfers to other agents or external numbers.

[Gorgias Voice call routing feature illustration]

Transfers | Keep support running by redirecting calls to mobile during online or offline hours.

[Gorgias Voice call transfer feature illustration]

AI-Summaries | Get instant call and voicemail transcripts and summaries for quick and easy review.

[Gorgias Voice AI call summary interface]

Recordings | Use call recordings for agent feedback, training, and support improvements.

[Gorgias Voice email integration interface]

Analytics | Monitor call volume, response times, and agent performance with real-time data.

[Gorgias Voice analytics dashboard interface]

Email | Seamlessly transition from a call to an email to provide detailed responses without losing context.

[Gorgias Voice email integration interface]

Manage Calls

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IVR | Let callers self-serve with an interactive menu including send call to SMS option, reducing agent workload.

[Gorgias Voice IVR (interactive voice response) feature illustration]

Routing | Automatically direct calls to the right agent and enable quick transfers to other agents or external numbers.

[Gorgias Voice call routing feature illustration]

Transfers | Keep support running by redirecting calls to mobile during online or offline hours.

[Gorgias Voice call transfer feature illustration]

Optimize

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AI-Summaries | Get instant call and voicemail transcripts and summaries for quick and easy review.

[Gorgias Voice AI call summary interface]

Recordings | Use call recordings for agent feedback, training, and support improvements.

[Gorgias Voice email integration interface]

Analytics | Monitor call volume, response times, and agent performance with real-time data.

[Gorgias Voice analytics dashboard interface]

Unify

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Email | Seamlessly transition from a call to an email to provide detailed responses without losing context.

[Gorgias Voice email integration interface]

See Gorgias Voice in action

Rated & trusted by the best in the business

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"Switching from Google Voice to Gorgias Voice was a game-changer. When customers call, their entire history shows uporders, past tickets, and subscriptions."