NICE Lite

NICE is a customer service and compliance platform.

Features

Feature Name	Supported	Notes
Capture deletes		`AGENT`, `CAMPAIGN`, `GROUPS`, `GROUP_AGENT`, and `SKILL` tables.
History mode
Custom data		`AGENT` table
Data blocking		Column level
Column hashing
Re-sync		Connection level and table level. A parent table re-sync includes all associated child tables.
Row filtering
API configurable		API configuration
Priority-first sync		`AGENT_PERFORMANCE`, `DISPOSITION`, `INTERACTION_HISTORY`, `SKILL_CALL_DATA`, `SKILL_SUMMARY`, `SLA_SUMMARY`, `STATE_HISTORY`, `WFM_DATA_ADHERENCE`, `WFM_DATA_CONTACT`, `WFM_DATA_PERFORMANCE`, and `WFM_DATA_SCORECARD` tables.
Fivetran data models
Private networking
Authorization via API

We support the SaaS and Hybrid deployment models for the connector.

You must have an Enterprise or Business Critical plan to use the Hybrid Deployment model.

Follow our step-by-step Nice setup guide to connect NICE with your destination using Fivetran connectors.

To capture new records, we incrementally sync the following tables and their child tables:

We re-import the remaining tables and their child tables during every sync to capture updates and deletes.

This schema applies to all NICE connections.

Explore NICE schema ERD

Explore the interactive ERD

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